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ZeroFox
Baltimore, MD, United States
BIG NEWS! ZeroFox is officially a public company, and we’re on a mission to make the internet safer. Read more here: http://ow.ly/Iy6K50KbCYo Opportunity Overview ZeroFox seeks a Customer Success Manager (CSM) to build and maintain post-sales relationships with various customers of diverse industries and sizes. CSMs drive value by serving as tru
Job Source: ZeroFoxBridgeway Benefit Technologies
Baltimore, MD, United States
We are seeking a passionate and self-motivated Customer Success Manager (CSM) to join our growing Customer Success organization at Bridgeway Benefit Technologies . As a Customer Success Manager, you will serve as the customer liaison, advocate, and advisor for Bridgeway's customers on our SaaS benefit administration platforms and related services.
Job Source: Bridgeway Benefit TechnologiesPatientPoint®
Baltimore, MD, United States
It is an exciting time to be part of the PatientPoint team! As the clear leader in the point-of-care industry, we offer an ideal, people-focused place to innovate , positively impact patient education and doctor-patient connections, and be inspired to build a great career. Job Summary Do you want to grow your professional career by sharing your
Job Source: PatientPoint®Verve Group, Inc.
, MD, United States
About Verve Verve is building a world-class team to commercialize wearable solutions that empower the way people move in the world. Our first product is a lightweight, connected wearable system that can be worn all day, every day, by industry associates to reduce fatigue, mitigate risk of injury and augment performance. We are looking for an experi
Job Source: Verve Group, Inc.Bridgeway Benefit Technologies
Baltimore
Job Description Job Description We are seeking a passionate and self-motivated Customer Success Manager (CSM) to join our growing Customer Success organization at Bridgeway Benefit Technologies . As a Customer Success Manager, you will serve as the customer liaison, advocate, and advisor for Bridgeway's customers on our SaaS benefit administra
Job Source: Bridgeway Benefit TechnologiesKuraray America, Inc.
Ellicott City, MD, United States
The Opportunity: As a growing cybersecurity company, we are focused on delivering cutting-edge solutions to managed service providers. Our agile team is in the early stages of building a world-class Customer Success department. We are looking for a Customer Success Operations Manager who can help us build the infrastructure from the ground up, focu
Job Source: Kuraray America, Inc.Careerstaffing
Baltimore, MD, United States
Job Description Description Who is Tenable?Tenable® is the Exposure Management company. 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 60 percent of the Fortune 500, 40 percent of the Global 2000, and large government agencies. Come be part of our journey! What makes Tenable s
Job Source: CareerstaffingDealerOn
Rockville, MD, United States
Job Description: The Customer Success Manager II (CSM II) is an enthusiastic, organized and customer-focused individual on the Customer Support Team. The CSM’s overall responsibility is to build, maintain and grow our customer relationships by being their website performance specialist. The CSM II will use their OEM, product, and industry knowledg
Job Source: DealerOnEllicott City, MD, United States
The Opportunity:
We are a rapidly growing cybersecurity company committed to delivering innovative solutions to Managed Service Providers (MSPs). Our agile team is in the foundational stages of building a top-tier Customer Success department. We are seeking Customer Success Managers who are adaptable, security-minded, and experienced in working closely with sales and MSPs. This is a unique opportunity to define and shape the role and team, with significant growth potential.
As a Customer Success Manager (CSM), you will report to the Sr. Director of Customer Success and collaborate closely with Support, Account Management, and Revenue Operations. You will be a key player in ensuring our MSP customers derive maximum value from our solutions. This role is ideal for someone who thrives in a fast-pacedp environment and is looking for a career-defining challenge.
What You’ll Do:
Work through MSPs to ensure customers gain significant value from our products.
Conduct new MSP and customer onboarding to ensure a smooth transition and immediate value realization.
Conduct Executive Business Reviews to assess value delivery and customer health.
Manage customer escalations effectively to resolution.
Oversee billing issues and licensing discussions, ensuring clarity and fairness.
Leverage your security background to provide specialized guidance and build strong relationships with customers.
Work closely with sales to forecast renewal, churn, and upsell opportunities.
Drive product adoption across customer organizations while maintaining strong renewal rates and NPS.
Collaborate with internal teams, including sales, product, and marketing, to exceed customer expectations.
Adapt to evolving processes and contribute to process improvement.
What You’ll Bring:
Minimum of 3 years of customer success experience, preferably in a SaaS or cybersecurity setting.
Experience working with MSPs and a strong understanding of the security landscape.
Proven ability to work independently and remotely.
Strong technical aptitude, excellent communication skills, and a curious mindset.
Bachelor's Degree or equivalent experience.
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Customer Success Manager jobs in Ellicott City, MD, United States
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