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Black Kite Group
Boston, MA, United States
**Information Technology Support Specialist** Boston, MA **Job Description:** Support Specialists primary role is providing technical software, hardware, telephone, printer, and audio-video conferencing problem resolution to firm employees or guests of the firm by performing problem diagnosis and providing timely solutions to the end-users, clearly
Job Source: Black Kite GroupPlanet Technology USA
Beverly, MA, United States
IT Specialist - Must have 5+ years of experience in IT Support Hybrid in Beverly, MA at 2 days onsite & 3 days remote per week Contract at 9+ months & potential for perm anent/FTE conversion Job Description: We are seeking an experienced IT Specialist for a six-month contract position. The ideal candidate will have a combination of Technical and
Job Source: Planet Technology USAThe Phoenix Group
Boston, MA, United States
IT Support Specialist The firm is committed to excellence in service and seeks a skilled Support Specialist (Specialist) with superior problem-solving skills and a passion for ensuring customer delight. Under the direction of the Support Desk Supervisor, the Specialist will provide Help Desk & 1st level technical support and problem resolution for
Job Source: The Phoenix GroupeTeam
Quincy, MA, United States
Researches, designs, develops operates, and maintains support services for existing and new business applications and/or information systems solutions through the integration of technical and business requirements per standard company IT process methodology (such as ITIL and ITSM). Includes identification, development, and prioritization of support
Job Source: eTeamCohere Health
Boston, MA, United States
**Computer Support Specialist** at Cohere Health Boston **Company Overview:** Cohere Health is illuminating healthcare for patients, their doctors, and all those who are important in a patients healthcare experience, both in and out of the doctors office. Founded in August, 2019, we are obsessed with eliminating wasteful friction patients an
Job Source: Cohere HealthBuyk corp
Boston, MA, United States
**Technology Support Specialist** at Buyk Boston, MA **Who we are** Buyk is a new real-time retail service that delivers groceries within 15 minutes. Via the Buyk app, customers simply select the items they'd like from our assortment, click "Order" and we do the rest, with your order arriving on your doorstep in 15 minutes or less. We know that you
Job Source: Buyk corpBeth Israel Lahey Health
Burlington, MA, United States
Job Type: Regular Time Type: Full time Work Shift: Day (United States of America) FLSA Status: Exempt When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Job Summary: The CVO Database Analyst shall be accountable for day-to-day maintenance, support, training, and optimization of the
Job Source: Beth Israel Lahey HealthInsight Global
Boston, MA, United States
Job Description An employer is seeking an experienced Lab Computer Support Specialist to join a large biopharmaceutical company. This individual will be responsible providing technical support for laboratory applications, refreshing lab PCs and inventory, maintaining GMP (Good Manufacturing Practices) and GxP (Good Practice) compliance, and ensuri
Job Source: Insight GlobalBoston, MA, United States
Our IT Support Specialist will play a crucial role in ensuring the smooth operation of WinnCompanies IT systems and services. Reporting directly to the Manager of IT Support Services, this position will be responsible for on-going support of companywide networks, systems, and IT assets. This role requires a solid understanding of Network/Systems administration, and the ability to troubleshoot and resolve technical issues. As well, this role requires experience supporting an end user community that is dependent on the computing/networking equipment provided to them. Responsibilities
Diagnose, research, and resolve end-user issues in-person and remotely in a timely manner through established procedure and troubleshooting; escalate as necessary
Communicate and translate technical information to non-technical end users; maintain communication and monitor incidents through resolution
Act as an escalation point for requests not handled by first-level helpdesk support
Provide guidance and explain policies and procedures to end-users
Train end-users on new devices and technologies
Evaluate and address reported phishing emails; provide end-user guidance as necessary
Participate in the maintenance, implementation, and troubleshooting for software, hardware, and servers
Provide network connectivity monitoring and performance troubleshooting assistance
Assist in maintaining accurate hardware and software inventory
Review, update, and maintain documentation to ensure internal processes and procedures, workflows, and training aids are current
Assist with preventative maintenance within specified guidelines and procedures
Participate in review and evaluation of new hardware and software products
Support and administration of identity management services including Active Directory, Entra ID, Okta SSO, Okta MFA
Provide audio/video support for Microsoft Teams Rooms technology
Assist in department reporting, data maintenance, systems updates, and other tasks as required
Certifications such as CompTIA Network+, CompTIA Security+, Cisco CCNA, or Microsoft Certified: Azure Administrator Associate are a plus
Collaborate with other IT team members and stakeholders to plan and execute IT projects and company business initiatives related to technology
Requirements
Minimum 3-5 years’ experience in IT troubleshooting support role.
Proficient experience troubleshooting hardware, software, and network issues in-person and remotely.
Proficient with Windows 10/11 and the latest Microsoft Office suite.
Proficient in common administrative tasks in Active Directory.
Experience with basic and advanced administrative tasks in Microsoft 365.
Working technical knowledge of current Internet protocols, including DHCP, DNS, LAN/WAN, HTTPS, SFTP.
Strong customer service orientation.
Excellent verbal and written communication skills.
Ability to communicate ideas in both technical and user-friendly language.
Highly self-motivated and directed, with keen attention to detail.
Able to prioritize and execute tasks effectively.
Preferred Qualifications
Associates degree in related field or equivalent work experience preferred
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Email Alert for IT Support Specialist jobs in Boston, MA, United States
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