Endpoint Administrator -Managed Engine Endpoint Central - Remote US

Indianapolis, IN, United States

SitusAMC is where the best and most passionate people come to transform our client’s businesses and their own careers. Whether you’re a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize opportunities for everyone, we proudly serve.

At SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local – come join our team!

As part of the SITUSAMC Endpoint Management Team, the System Administrator provides technical and administrative support for physical endpoints, virtual endpoints, and all supporting infrastructure. Responsible for handling day-to-day technology operations by providing suitable templates for imaging, completing support tasks for hardware and software issues, assisting with Endpoint Management escalations, and providing systems updates for end users. Other main functions include planning and implementing innovative Endpoint Management solutions to the existing network environment.

Essential Job Functions:

Act as point of escalation for Endpoint Management team

Using company ticketing software to record, track and document problem solving process

Apply company approved diagnostic utilities to aid in troubleshooting

Access FAQ resources on the Internet/Intranet to aid in problem resolution

Perform trouble resolution fixes remotely or in person, including installing and upgrading software, installing hardware, and configuring systems and applications

Regularly confers with database programmers, analysts, other systems administrators and users regarding current and prospective system changes and future needs

Assist in software patch releases and roll-outs according to company Change Management best practices

Continuously improve upon technical skills sets within assigned areas of expertise

Assist in training of Endpoint Management staff

Participate in company and department provided training

Alert management to emerging trends in incidents

Provides planning, analysis, implementation and testing of complex operating system software upgrades or new releases and assess any impact to other software products being utilized

Provides planning, analysis, implementation, and testing of COTS (Commercial-Off-The-Shelf) software upgrades or new releases

Interfaces with appropriate SITUSAMC staff or vendor during installation and in resolution of any problems

Provides technical expertise in the analysis and resolution of complex problems and takes appropriate action to ensure maintenance of stated performance objectives to maximize system availability and minimize response time

Provides appropriate documentation/reports to management

Performs capacity/performance analysis, problem analysis, testing and tuning to ensure efficient use of resources. This includes the development of appropriate reporting

Provides comprehensive on-call support for assigned operating system(s) and software products in event of production malfunctions

Analyzes, resolves, and documents modifications to the operating system in resolution of system malfunction

Works with all SITUSAMC staff to determine the impact of new or revised applications on existing systems software

Assist in maintaining patching of SitusAMC environment

Maintain and implement configuration and security settings on all Windows endpoint operating systems

Maintain familiarity with all Microsoft security/audit requirements and controls

Develop/maintain documentation to meet security/audit requirements

Experience in Review/Monitor Vendor Service Portal website and other vendor forums for updates/patches to keep systems up to date

Other activities as may be assigned by your manager

Qualifications/ Requirements:

High School diploma or equivalent combination of education and experience

Mid-level professional with 2-4 years of industry and/or relevant experience, typically at an Analyst level role or external equivalent

Two or more years of relevant experience preferred

Proficient with Endpoint Management administration

Knowledge of advanced computer hardware

Experience with Microsoft Operating Systems

Advanced knowledge of the creation and maintenance of operating system images (physical & Virtual), application packages and task sequences

Advanced knowledge of patch management methodologies

Extensive application support experience with Microsoft Office suites and Office365 Applications.

Advanced working knowledge of software and hardware diagnostic tools

Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills

Strong documentation skills and a willingness to assist with documentation

Proficient in basic network and security fundamentals

Basic knowledge of change management process

Basic knowledge of project management

Self-Starter with ability to work as part of a team and individually as required by specific project needs

Excellent time management skills and the ability to prioritize

Possess the traits of having patience, being thorough and innovative

Must be able to physically handle and set up technology equipment. Can require lifting up to 30lbs

Ability to conduct research into a wide range of computing issues is required

Ability to absorb and retain information quickly

Keen attention to detail

Ability to effectively prioritize and execute tasks in a high-pressure environment.

Exceptional customer service orientation

Dependable with an excellent attendance record, work well in a “Team Environment", be cooperative and respectful.

Flexibility to work as needed according to business needs. This may include nights, weekends, and overtime work

Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components

Must be able to physically handle and set up technology equipment. Can require lifting up to 30lbs

Special Requirements:

The employee may be required to report to a different local office as a normal, contemplated, and mandated incident of their employment

Working Conditions:

Office environment with frequent computer use

Sitting for long periods of time

Hearing, talking, reaching, grasping, standing, and repetitive motions

#LI-AS1

Note: This job description is not intended to be all inclusive or exclusive. At any time, employees may perform other related duties as required to meet the ongoing needs of the organization and participate in additional trainings.

SitusAMC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Know Your Rights, Workplace Discrimination is Illegal (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)

SitusAMC does not accept unsolicited resumes from staffing agencies, search firms or any third parties. Any unsolicited resume submitted to SitusAMC in any manner will be considered SitusAMC property, and SitusAMC will not pay a fee for any placement resulting from the receipt of an unsolicited resume.

Job Location:

Remote, RE, USA

Country:

USA

The annual full time base salary range for this role is ($65,000 - $95,000). Specific compensation is determined through interviews and a review of relevant education, experience, training, skills, geographic location and alignment with market data. Additionally, certain positions may be eligible to receive a discretionary bonus as determined by bonus program guidelines, position eligibility and SitusAMC Senior Management approval. SitusAMC offers PTO and paid holidays, the terms of which are set forth in the program policies. All full time employees also are eligible to participate in various benefit plans, including medical, dental, vision, life, disability insurance and 401K; in each case in accordance with the terms of the applicable plans.

Pay Transparency Nondiscrimination Provision (https://go.situsamc.com/rs/962-QMP-613/images/pay-transp_%20English_formattedESQA508c.pdf?version=0)