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Regional Customer Support Senior Expert *

Dublin, OH, United States

Deine Rolle: Regional Customer Support Senior Expert * Am Standort: Kassel, DE

**"Der Wandel der Energiewirtschaft braucht den direkten Kontakt zu denjenigen, die Vernderung umsetzen: Unser Partnerprogramm zeigt wies geht."**

Sandra Deiseroth, Leiterin SMA Partnerprogramm

**ENERGY THAT CHANGES:** Als ein global fhrender Spezialist fr Photovoltaik-Systemtechnik schafft SMA heute die Voraussetzungen fr die dezentrale und erneuerbare Energieversorgung von morgen. SMA wurde 1981 gegrndet, hat ihren Sitz in Niestetal bei Kassel und ist mit Vertriebs- und Servicegesellschaften in 18 Lndern weltweit prsent.

**be energy.** Deine Energie kann sich bei uns entfalten. Trage engagiert, mutig und zielorientiert zur Vernderung bei.

#chancengleichheit #entwicklungsmglichkeiten #talentmanagement

**be flexible.** Gegebenheiten ndern sich, unsere Arbeitszeitmodelle bieten Dir eine Lsung.

#gleitzeit #mobilesarbeiten #teilzeitlsungen

**be family.** Gemeinschaft und Teamgeist sind uns wichtig. Deine Familie darf dabei nicht zu kurz kommen wir helfen dabei.

#ferienbetreuung #familienservice #notfallbetreuung

Hier erfhrst Du mehr:

** Regional Customer Support Senior Expert ***

Bereich: Marketing, Product Management, Sales & Service Als Customer Support Senior Expert arbeitest Du innerhalb der der Region EMEA als Eskalationsstufe eng mit den lokalen Senior Experten zusammen, um Lsungen fr bislang unbekannte, technisch komplexe Fehler in PV-Systemen und bei der Inbetriebnahme fr unsere Kunden bereitzustellen.

**Dein Beitrag fr das groe Ganze**

* Du bearbeitest Kundenanfragen in telefonischer und schriftlicher Form zu Systemen im Bereich der Home- und Business Solutions sowie Large Scale Storage.

* Du prfst Artikel fr ein Wissensmanagement-System vor deren Freigabe und erstellst bei Bedarf selbst Artikel.

* Du erarbeitest Trainingsdokumente fr die Schulungen in unseren Niederlassungen und Partner/Dienstleister in EMEA.

* Du untersttzt die lokalen Senior Experten bei der Durchfhrung notwendiger Schulungen.

* Du dokumentierst alle Kundenkontakte in unserem EDV System.

* Du wirkst durch die Teilnahme an Arbeitskreisen aktiv an den kontinuierlichen Prozess- und Produktverbesserungen mit.

**Deine Fhigkeiten sind gefragt**

* Du verfgst im Idealfall ber ein Studium der Elektrotechnik oder vergleichbare Kenntnisse und kannst EDV- bzw. Netzwerkkenntnisse vorweisen.

* Im Zuge Deiner Berufserfahrung hattest Du mit Kundenbetreuung und -beratung zu tun.

* Du hast bereits Erfahrung in der Erstellung von Schulungskonzepten und Trainingsunterlagen.

* Du verfgst ber Kenntnisse der Photovoltaik-Branche inkl. Batteriesystemen und SMA-Produkten.

* Du bringst Freude am Telefonieren, sowie eine hohe Kundenorientierung, Beratungskompetenz und Teamfhigkeit mit.

* Englisch stellt fr Dich keine Hrde dar

**#bethechange** Wir freuen uns auf Deine Bewerbung!

Dein Kontakt ist Hr. Sebald | Global HR Business Partner | Telefon: +49 561 9522-0

? SMA steht fr Chancengleichheit und Vielfalt - unabhngig von Geschlecht, Alter, Herkunft, Religion, Behinderung oder sexueller Orientierung.

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