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Pool Scouts
Columbus, OH, United States
Benefits: Competitive salary Free food & snacks Free uniforms Training & development Customer_Support_Specialist.docx.pdf 74.29 KB Compensation: $15.00 - $18.00 per hour Pool Scouts is a professional take on the pool service industry, setting the new standard for excellent customer service Our pool technicians, or 'Scouts' as we like to call th
Job Source: Pool ScoutsPool Scouts of Columbus
Columbus, OH, United States
Benefits: Competitive salary Free food & snacks Free uniforms Training & development Customer_Support_Specialist.docx.pdf 74.29 KB This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries ab
Job Source: Pool Scouts of ColumbusThe Lincoln Electric Company
Columbus, OH, United States
Lincoln Electric is the world leader in the engineering, design, and manufacturing of advanced arc welding solutions, automated joining, assembly and cutting systems, plasma and oxy-fuel cutting equipment, and has a leading global position in brazing and soldering alloys. Lincoln is recognized as the Welding Expert™ for its leading materials scienc
Job Source: The Lincoln Electric CompanyVolt Services Group
Columbus, OH, United States
Volt is immediately hiring an IT Support Specialist, for a Remote opportunity with client located in Bellevue, WA. Seeking a highly capable and motivated support specialist to help support our internally-developed/internally-used specialized business software. This software facilitates the design process and performs configuration for the plant con
Job Source: Volt Services GroupYara International ASA
, OH, United States
Location: Berlin, BE, DE ****Responsibilities**** **You Can/Will:** This role will support the customer facing teams by ensuring our knowledge base is kept up to date with the best possible content in all markets. This role will help deflect support cases and build insights into what our customers are having questions/issues with. * Manages all
Job Source: Yara International ASANational Financial Partners
Columbus, OH, United States
Who We Are NFP, an Aon Company, is a multi-year Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individua
Job Source: National Financial PartnersAt Home Stores LLC
Columbus, OH, United States
Job Description @page { size: 8.27in 11.69in; margin: 0.79in } p { line-height: 115%; margin-bottom: 0.1in; background: transparent } pre { font-family: "Liberation Mono", monospace; font-size: 10pt; background: transparent } The Customer Support Associate provides customers a positive shopping experience by processing transactions at the register
Job Source: At Home Stores LLCUpstart Network, Inc.
Columbus, OH, United States
**Manager of Customer Support** at Upstart Remote By leveraging Upstart's AI platform, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates, while simultaneously delivering the exceptional digital-first lending experience their customers demand. Upstart's patent-pending platform is the first to receive a
Job Source: Upstart Network, Inc.Dublin, OH, United States
Customer Support Specialist
Kinetics Noise Control, Inc. ("Kinetics") has extensive experience designing and manufacturing innovative products to control noise and vibration. Established in 1958 as industrial consultants focused on controlling sound and vibration, Kinetics now produces the industry's largest selection of innovative products and solutions to control airborne noise, isolate structure-borne vibration, enhance room acoustics, create quiet spaces, and restrain non-structural building systems.
A successful candidate is self-motivated, dependable, well-organized, and adaptable with strong written and verbal communication skills and the ability to balance multiple projects. A "can-do" attitude is required, and the individual must thrive in a fast-paced, energetic work environment. Applicants must be comfortable and confident on the phone while able to think quickly under pressure.
What You Need to Succeed
Respond to and receive in bound sales calls and emails from a variety of various customers including outside Sales Reps, retailers/resellers, and individual consumers.
Communicate proactively with customers and sales reps on requirements, order status, forecast, leadtime, expedite requests, open complaints, etc to ensure customer satisfaction.
Manage a variety of accurate data entry of customer new order requests and Engineering releases including product part #, descriptions, tag lines, proper shipping information and other various notes which ensure the customer's positive experience.
Manage carrier assignments based on customers' requests or company prepaid carrier routing guide
Process OEM account orders received and update order status thru the customer's web portals as required.
Backlog purchase orders for non-standard products. Create job folder and add related documents to shared drive and notify various engineering departments, as required.
Facilitate actions between multiple departments to meet customer specific needs including order modifications and cancellations.
Ensure customer order acknowledgements are sent electronically and timely once a scheduled ship date is assigned.
Ensure late shipment notifications are e-mailed to customer. Forward revised order acknowledgements to the purchaser once the order is rescheduled.
Initiate sending credit card invoice link to customers when needed. Follow-up on customer payment via credit card software before releasing order to production. Forward payment receipt to accounting.
Prepare return authorizations when required for customers for standard products after receiving manufacturing and management approval.
Monitor taxable accounts to ensure orders are processed at current tax rates. Notify accounting designee of any new tax rates to be set-up in operating system.
Update and notify accounting designee of changes in customer account maintenance.
Assist with inventory management.
Provide small package and L TL freight (ground, air & ocean) quotes & delivery standards per customer requests. Work with Logistics Manager on quotes requiring special equipment or deliveries. Back-up duties of Logistics Manager, when needed.
Assist customers with address changes for orders in transit. Trace lost or received short shipments. Work with Logistics Manager to recover the missing material and file freight claims, as required.
Ensure open orders and shipped orders are filed properly.
Contribute to team effort by accomplishing related tasks as needed.
What You Need to Succeed
The successful candidate must have a proven track record of providing successful customer service experience, and ideally have 3+ years in a manufacturer's customer service or relate
Email Alert for Customer Support Specialist jobs in Dublin, OH, United States
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