Dispatcher
Houston
Job Description Job Description Must have Import/Export container experience
Position Overview: Plans the daily/weekly work schedule of drivers to maximize freight coverage in a timely and cost-efficient manner. Communicate and distribute appointment dates/time to IMC drivers; owner operators and/or fleet. Communicate and coordinate between all IMC locations to maximize drivers’ time. Assist drivers with any equipment issues, detention time, rail billing, and any additional requests made of driver. Essential Functions:
Must exercise discretion and use independent judgment when relating customer requests, appointment time and assigning orders to specific drivers daily to run road, local or city.
Send drivers their dispatches and any necessary messages through their tablet
Handle driver service failures up to and including the authority to issue verbal and/or written discipline. Additionally, contact Manager/Cargo Specialist regarding the failure. Apply THS if needed.
Apply any additional charges including and notify customer service of changes.
Track/Maintain GIS yard report, MDR, CNI, and Divisional Pool
Actively participate in driver recruiting and retention
Monitor XRS System to assist drivers to manage their time
Request rail billing
Review preliminary payroll
DI duties as requested if necessary
Skills Required
Data entry skills; Good communication and organizational skills
Knowledge Required:
DOT Regulations; Hazardous Materials; Computer literate; Ability to multi-task
Import/Export container experience
Supervision Received:
Operation Manager
Supervision of Others:
Drivers
Confidential Data:
Driver pay information; customer accounts; dispatch activities