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Mechanics Bank
Orinda, CA, United States
Customer Service Representative page is loaded Customer Service Representative Apply locations Orinda, California time type Full time posted on Posted 15 Days Ago job requisition id R4365 Mechanics Bank is currently searching for a full time Customer Service Representative to join our team at our Orinda Br
Job Source: Mechanics BankCytek Biosciences
Fremont, CA, United States
SUMMARY: The Customer Service Representative (CSR) will be responsible for duties such as order management / fulfillment in line with company revenue recognition rules, call center support, shipping coordination in a Customer Service and Order Administration environment. In addition, all CSRs are expected to assist with Sales Support activities to
Job Source: Cytek BiosciencesU-Haul
Concord, CA, United States
Compensation Range: $16.00 to $25.00 Hourly Location: 2291 Monument Bl, Concord, California 94520 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a sup
Job Source: U-HaulRoss Lopez State Farm Agency
Brentwood
Job Description Job Description Position Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable c
Job Source: Ross Lopez State Farm AgencyHassan & Sons Inc
Brentwood
Job Description Job Description BASIC PURPOSE: Under the general direction of the Station Manager and Area Manager, the Customer Service Representative assists in carrying out the company’s day to day operations and is accountable for helping the company deliver on our commitment to provide superior customer service. The Customer Service
Job Source: Hassan & Sons IncPerfect Placement Group, LLC
Hayward
Job Description Job Description Customer Service Representative (CSR) Sales Location: Hayward, CA Summary: The Customer Service Representative (CSR) is responsible for working with customers face to face and helping with product selection. Compensation: This is a non-exempt, hourly role. Hourly rates start at $18, plus Over Time (paid at 1.5x), p
Job Source: Perfect Placement Group, LLCU-Haul
Fremont, CA, United States
Compensation Range: $16.00 to $25.00 Hourly Location: 44511 S Grimmer Bl, Fremont, California 94538 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a s
Job Source: U-HaulSysco
Walnut Creek, CA, United States
Company: US1641 Bellissimo Distribution, LLC - Greco American Produce Zip Code: 94596 Minimum Level of Education: High School or Equivalent Minimum Years of Experience: 1 Year Employment Type: Full Time Travel Percentage: 0 Compensation Range: $18.99 - $28.56 The compensation range provided is in compliance with state specific laws. F
Job Source: SyscoDanville, CA, United States
About Face Reality:
Face Reality Skincare was created with one goal: to give people clear skin and confidence. With over 50 million people suffering from the physical and emotional toll of acne, we made it our mission to develop an effective way to achieve clear skin through adaptive, expert guidance by trained estheticians and premium formulas that use only tested, safe ingredients. We are dedicated to giving not just real results but celebrating people and their skin at every part of their journey.
Our Core Values
Integrity, Inclusive, Collaborative, Adaptive, Accessible
Our supportive business model ensures that everyone has a clear path to success and growth. We foster an inclusive space in which people are valued for who they are and are encouraged to collaborate to see goals fully realized. Fostering an open, honest culture gives us the opportunity to achieve greater trust internally and externally. Remaining flexible and adaptive allows us to remain responsive to the ever-changing world. Doing right, even if it is difficult, is of the utmost importance.
Customer Service Representative
Position Overview:
As a Customer Support Representative (CSR) at Face Reality Skincare, you will play a pivotal role in delivering exceptional customer care through various channels, including phone, email, and online correspondence. We are looking for individuals who are patient, empathetic, and adept at effective communication.
Customer Service Department hours of operations are Monday through Friday 8:00AM to 5:00PM. Training will be Monday through Friday 8:00am to 5:00PM for 4 weeks. This is a Hybrid role working onsite in Danville, CA every Tuesday - Thursday and remotely Mondays and Fridays.
Responsibilities:
Provide outstanding service to customers, going the extra mile to engage and build sustainable relationships.
Work collaboratively to deliver appropriate solutions or alternatives, ensuring timely follow-up for issue resolution.
Record customer interactions, process accounts, and maintain accurate documentation.
Handle data entry of orders and payments efficiently.
Manage incoming calls and multiple CSR inboxes, multitasking with accuracy.
Coordinate with team members and departments to respond to daily inquiries within 24 hours.
Exercise independent thinking to meet customer expectations and positively influence their service experience.
Collaborate with the Accounting Department and 3PL for accurate order processing.
Monitor and track customer orders in real-time, investigating and resolving delivery issues.
Assist customers in creating and setting up their accounts, providing guidance on certification and website navigation.
Process return requests efficiently, verify eligibility, and manage return shipping logistics and refunds.
Demonstrate empathy and patience while actively listening to and addressing customer concerns.
Resolve customer complaints and conflicts effectively, ensuring overall satisfaction.
Manage multiple customer inquiries simultaneously, prioritizing tasks based on urgency and ensuring timely responses.
Communicate information clearly and concisely, providing detailed instructions and maintaining professional, courteous communication.
Skills Needed:
Quick and accurate information processing.
Ability to handle routine customer transactions and work under time constraints.
Analytical skills to evaluate results and defuse upset customers effectively.
Excellent communication skills.
Multitasking, prioritization, and effective time management.
Strong reasoning skills and a willingness to learn new skills.
Requirements & Qualifications:
2+ years of experience in account management or customer service in direct-to-consumer or online wholesale business.
Experience in a fast-paced customer service role with a sense of urgency and the ability to manage a high volume of inquiries.
Strong project management skills and multitasking.
Esthetics License preferred but not required, with a genuine interest in professional skincare and education.
At Face Reality you will have an opportunity to:
Partake in and contribute to a high-growth brand journey.
Be part of a high performing growing team.
Contribute to executing initiatives across professional channels.
Salary: $26-$28 per hour plus yearly bonus and full benefits package
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Customer Service Representative jobs in Danville, CA, United States
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