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Danta Technologies
Austin, TX, United States
This contract position is responsible for providing IT client services support to customer's internal customers . Main responsibilities include computer imaging, data transfer, personalization (configuration), scheduling, customer support, and inventory management. It is anticipated that the qualified individual will be spending 80% of their time
Job Source: Danta TechnologiesOmni Inclusive
Austin, TX, United States
Job Description :: As an Onsite Support Technician with minimum of 3 to 6 years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities: Provide customer facing end-user support that includes: Install and Configure desktops, laptops, mobile devices, and associated Peripher
Job Source: Omni InclusiveeTeam
Austin, TX, United States
Job Description : As an Onsite Support Technician with minimum of 4-7 years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities: Manage a team of 25-30 technicians across locations Manage the reporting of SLAs , Adherence of SLA and contract Manage shift and shift plan
Job Source: eTeamLuna Data Solutions
Austin, TX, United States
We have an exciting opportunity for a System Administrator to provide technical assistance to internal customers. This role will help install, upgrade, and troubleshoot hardware and software systems. Primary responsibilities include Incident and Problem Management. This position will work with the Engineering team, which is responsible for creating
Job Source: Luna Data SolutionsUniversity of Texas at Austin
Austin, TX, United States
include responding to ticket requests, imaging, encrypting and configuring computers for deployment, diagnosing and repairing laptops and other hardware, troubleshooting software and campus site visits.ResponsibilitiesProvide computer desktop end-user support and services to Methodist Childrens Home and 5 campuses located in Fort Worth, Cleburne, F
Job Source: University of Texas at AustinTech M USAAvance Consulting
Austin, TX, United States
JD: Should have 5+ years Relevant experience in Desktop Support and Administration VPN Connectivity/Installations Hardware Setup/configuration, troubleshooting and replacement. Deploying Laptops with all the updated software Standalone Printer support and installation, Network Printers basic network connectivity troubleshooting. Troubleshooting & p
Job Source: Tech M USAAvance ConsultingQuest Software
Austin, TX, United States
Overview Quest is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems. Since 1987, we’ve been reducing the time and money our customers spend on IT administration, so they can invest more in business innovation. With more than 100,000 customers
Job Source: Quest SoftwareWargaming
Austin, TX, United States
Responsibilities : General desktop and office level support including JIRA helpdesk monitoring and task completion.Daily network care and feeding including password reset, printer maintenance, backups & revisions. Remain knowledgeable and up-to-date on Wargaming global and regional IT policies. Support policy implementation and maintenance. Assis
Job Source: WargamingAustin, TX, United States
Job Description
This contract position is responsible for providing IT client services support to customer's internal customers .
Main responsibilities include computer imaging, data transfer, personalization (configuration), scheduling, customer support, and inventory management. It is anticipated that the qualified individual will be spending 80% of their time working on fulfilling requests and solving computer incidents, and 20% in supporting projects. Additional responsibilities include mobility support, working with 3rd party vendors, and evaluating policies and processes.
The candidate will be performing varying degrees of problem determination, root cause analysis, and resolution of desktop hardware, software problems, and support items pertaining to mobility. The candidate will be responsible for effectively using available technical resources and providing the service within established service level agreements.
Job Functions
• Perform onsite analysis, diagnosis, and resolution of complex desktop/mobility problems for end users, recommend and implement corrective solutions.
• Manage and maintain mobility queue and meet SLAs for incoming tickets.
• Project manage software/hardware rollouts and refresh items.
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations/mobile devices and related hardware and software to deliver required desktop service levels.
• ssess the need(s) for and implement performance upgrades to end user workstations/mobile devices, including the installation of these upgrades (for example memory).
• Provide technical guidance to other members of the team.
• Collaborate with the global IT service desk and 3rd party vendors to ensure efficient operation of the company's desktop/mobility environment.
• Receive and respond to incoming calls, pages, and/or e-mails regarding desktop/mobility problems.
• Perform subject matter expert duties to other support teams when needed.
• Develop and maintain software packages and tools used for software distribution.
• ssist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop/mobility operations.
• ccurately document instances of desktop equipment or component failure, repair, installation, and removal.
• Interface with third-party support and equipment vendors
Primary Qualifications
1. Excellent communication skills, interacting with employees and contractors at any level.
2. ssociate degree in information technology, or related field (or equivalent experience).
3. Minimum of 3 years of IT Desktop Support experience.
4. Experience working in a global company.
5. Strong technical skills in supporting x86/x64 hardware platforms, Windows 10, Apple iOS, and Android mobile OS.
6. Working knowledge of a range of diagnostic utilities and core applications, including PC diagnostics, SCCM, security endpoint protection software, MFA & VPN.
7. Experience working in an Active Directory environment including SCCM (SMS).
8. Experience with Mac OS X, JAMF is a plus.
9. Experience working with 3rd party vendors in both support and contract areas.
10. Knowledge navigating 3rd party vendor applications ad websites.
11. Concentrated focus on defect reduction and quality of services.
12. Excellent customer relations and customer support skills.
13. Experience working in a team-oriented, global, collaborative environment.
Preferred Skills
CompTIA A+ Certification
Recent Microsoft Certification
Email Alert for Desktop Support Engineer jobs in Austin, TX, United States
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