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Omni Inclusive
Austin, TX, United States
Job Description :: As an Onsite Support Technician with minimum of 3 to 6 years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities: Provide customer facing end-user support that includes: Install and Configure desktops, laptops, mobile devices, and associated Peripher
Job Source: Omni InclusivePEAK6 Investments
Austin, TX, United States
WHO WE ARE We are PEAK6, a leading investment firm. You'll find us headquartered in the historic Chicago Board of Trade building. PEAK6 uses technology to find a better way of doing things. The company's first tech-based solution was developed in 1997 to optimize options trading, and over the past two decades, the same formula has been used across
Job Source: PEAK6 InvestmentsUniversity of Texas at Austin
Austin, TX, United States
include responding to ticket requests, imaging, encrypting and configuring computers for deployment, diagnosing and repairing laptops and other hardware, troubleshooting software and campus site visits.ResponsibilitiesProvide computer desktop end-user support and services to Methodist Childrens Home and 5 campuses located in Fort Worth, Cleburne, F
Job Source: University of Texas at AustinTEKsystems
Austin, TX, United States
Desktop Support Tier 1 Technician TEKsystems is looking to add a desktop suppport technician to help a long time client with their IT operations. Below is some of the skills and requirements needed for you to be considered. Location: Austin, TX Responsibilities: User Support: Provide first-level technical support to end-users via phone, email, or
Job Source: TEKsystemsResource Logistics
Austin, TX, United States
Job Description : As an Onsite Support Technician with minimum of 4-7 years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities: Manage a team of 25-30 technicians across locations Manage the reporting of SLAs , Adherence of SLA and contract Manage shift and shift plan
Job Source: Resource LogisticsWargaming
Austin, TX, United States
Responsibilities : General desktop and office level support including JIRA helpdesk monitoring and task completion.Daily network care and feeding including password reset, printer maintenance, backups & revisions. Remain knowledgeable and up-to-date on Wargaming global and regional IT policies. Support policy implementation and maintenance. Assis
Job Source: WargamingBrown Advisory
Austin, TX, United States
Company Overview Every firm has a culture - the values, beliefs, methodology, attitudes and standards that reflect an organization's DNA. But the truly inspiring firms - the game-changers, the industry leaders and the disruptors - have cultures that propel them to innovate and stand out. At Brown Advisory, we aim to be one of those inspired firms.
Job Source: Brown AdvisoryTech Mahindra
Austin, TX, United States
Job Description Title- Executive support (desktop/laptop) Location- Austin, TX (USA) (Day1 Onsite). Type- FTE Should have 5+ years Relevant experience in Desktop Support and Administration VPN Connectivity/Installations Hardware Setup/configuration, troubleshooting and replacement. Deploying Laptops with all the updated software Standalone Printer
Job Source: Tech MahindraAustin, TX, United States
Job Description :
As an Onsite Support Technician with minimum of 4-7 years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:
Manage a team of 25-30 technicians across locations Manage the reporting of SLAs , Adherence of SLA and contract Manage shift and shift planning including on call roster Manage Resource productivity Enable the team with training and development Ensure security compliance Ensure sufficient inventory level is managed across locations Ensure all service request and incidents are resolved before agreed service levels Plan and execute any move request or project work Lead the team by providing technical and process assistance to below activities Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software. Perform Break Fix, Desk Side Support, IMACD s, Data Migration, Refreshes and health checks Perform onsite updates, Configuration changes, or Software installations. Provide onsite technical assistance to end users by visiting their desk location Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent. Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed. Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement) Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades. Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites. Provide On-call support if required outside business hours on a rotational basis.
(1.) To provide support for on call escalations and doing root cause analysis of given issue
(2.) To independently resolve tickets within agreed SLA of ticket volume and time
(3.) To adhere to quality standards, regulatory requirements and company policies
(4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts
(5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
Desktop Support jobs in Austin, TX, United States
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