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Cap Metro
Austin, TX, United States
WHO WE'RE LOOKING FOR The Program Manager, Employee Experience reports directly to the Director, People Strategy. This role will be responsible for contributing expertise to development initiatives, evaluating business structures, advising management on the allocation of personnel and resources, and performance management initiatives. The position
Job Source: Cap MetroNatera
Austin, TX, United States
POSITION SUMMARY: The Project Manager drives various project management activities including, but not limited to, data gathering, analysis, and associated decision making to support significant process improvement and project execution for all Emerging business product lines. PRIMARY RESPONSIBILITIES: Leads project development and execution for
Job Source: NateraNatera
Austin, TX, United States
**Project Manager - Customer Experience** at Natera Austin, TX ***Successful applicants for this position must be fully vaccinated against COVID-19 as a condition of employment. Vaccine verification will be required.*** **POSITION SUMMARY:** The **Customer Experience Project Manager** drives various project management activities including, but not
Job Source: NateraAmazon
Austin, TX, United States
Sr Program Manager, On Road, DA Experience Job ID: 2394255 | Amazon.com Services LLC At Amazon, we're working to be the most customer-centric company on earth. The goal of Amazon’s Delivery Service Partner (DSP) team is to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly
Job Source: AmazonZencastr
Austin, TX, United States
**Senior Customer Experience Manager (Remote)** Austin, Texas / Customer Experience Customer Experience / Full - time Empower the voices of the world @ Zencastr. If you want to push the world of podcasting into the future, come join a team who loves to live on the edge! We are a fully distributed team of smart people who are passionate about chan
Job Source: ZencastrVontier
Austin
Leading the Claims team the Manager, Customer Service-ASC Claims is responsible for managing a team of Service Account Managers, overseeing the relationships with service providers, and ensuring the efficient and effective management of service requests. The Manager, Customer Service-ASC Claims will play a critical role in driving operational excel
Job Source: VontierBlue Apron
Austin, TX, United States
**Senior Manager Operations- Customer Experience** at Blue Apron Austin, TX The Senior Manager of Operations (CX) will work closely with the Director, developing and executing strategic initiatives which will build the best-in-class experience for our customers. The ideal candidate will be a sharp multidimensional leader who excels in a colla
Job Source: Blue ApronLogicMonitor
Austin, TX, United States
About Us: We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as
Job Source: LogicMonitorAustin, TX, United States
**Program Manager, Customer Experience**
**Technical Support, Austin, TX, Santa Barbara, CA**
LogicMonitor is the leading SaaS-based performance monitoring platform for enterprise IT.
We love going to work and think you should, too. **We are customer-obsessed, work as one team, and strive to be better every day**. These are our core values. So it's no surprise that we work hard and genuinely have fun working with each other to achieve great things together.
**This position can be either in Austin, TX or Santa Barbara, CA.** We are looking for you to bring your expertise, drive, and passion as we expand our global presence and achieve record-breaking success.
LogicMonitor is an equal opportunity employer. Were committed to creating an inclusive environment for all our employees, where different backgrounds and perspectives are valued and encouraged - regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. **We encourage all people to come as they are**.
We operate with integrity, esteem diversity and treat each other fairly and with respect. **We strive to find our own versions of personal and professional harmony through community building and holistic growth.** We hear time and time again that our awesome people are a huge part of why LMers chose LogicMonitor, love their teams, and choose to stay.
**What You'll Do:**
We are looking for a highly strategic Program Manager, Customer Experience who will serve as the owner, leader, and architect of the customer success initiatives for all of LogicMonitor and our customers. This is an exciting opportunity to take ownership of all business deliverables related to the CX initiatives.
As a Program Manager, Customer Experience, you will be comfortable interacting with employees and customers at all levels, including the executive and C-levels. Youll also be highly motivated and have a passion for technology, customers, and problem solving. Additionally, you will know how to get things done by working collaboratively across departments and organizational boundaries, proactively planning for change, managing risk, and critically evaluating the internal and external impact of initiatives.
If you are self-driven, thrive in ambiguity, have a strategic mindset, wed love to hear from you!
**Here's a Closer Look:**
* Drive onboarding with a strong focus on decreasing time to value.
* Design, lead, and organize business critical programs and drive adherence across multiple organizations.
* Strong focus on the SMB market and tech touch.
* Own proactive customer retention strategies, including leading and lagging indicators for long-term customer relationship management.
* Work closely with Product team to provide product engagement support, product launch support, and drive packaging and pricing.
* Effectively synthesize, prioritize, and communicate customer needs to other parts of the business, and act as a customer champion within the company.
* Provide strategic planning and leadership for programs across Customer Success, Renewals, Technical Support, Training & Enablement, and Professional Services programs.
**What You'll Need:**
* 6+ years of experience in creative, technical, business or operations roles, demonstrating an increasing scope of organizational and business impact.
* PMP required.
* Product engagement and product launch support experience.
* Demonstrated ability to operate both strategically and tactically in a fast-paced ambiguous environment to improve the customer experience.
* Demonstrated experience managing cross-functional projects and programs end-to-end.
* Ability to analyze, evaluate, and iterate on program success metrics to drive accountability.
* Experience with Salesforce, Gainsight, and/or Pendo a plus.
* Bachelors degree in Business Administration, Computer Science, or related field desired.
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Email Alert for Program Manager, Customer Experience jobs in Austin, TX, United States
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