ServiceNow Sr. Analyst

, MD, United States

The Opportunity:

Avantor is seeking a ServiceNow Sr. Analyst with expertise in ServiceNow and/or Workday platforms. This pivotal role focuses on configuring and maintaining our core HR systems to optimize HR operations and enhance employee engagement and productivity.

As a ServiceNow Sr. Analyst, you will leverage your deep knowledge in Workday HCM, Absence, and Time Tracking modules, as well as ServiceNow capabilities, to ensure these systems support our strategic HR goals effectively. Reporting to the HR Transformation team and partnering closely with the HR Technology team, you drive process improvements and ensure system functionalities align with business needs.

This is a full-time, remote position.

What we're looking for

Education: Bachelor's degree in Information Technology, Human Resources, Business Administration, or a related field, or equivalent related experience.

Experience:

Minimum of 5 years of experience in HR system configuration, with ServiceNow and Workday.

Proven track record in configuring and managing Workday modules such as HCM, Absence, and Time Tracking and / or ServiceNow HR Service Delivery

Required Qualifications:

In-depth knowledge of HR processes and terminology.

Strong understanding of system configuration principles in ServiceNow and Workday

* ServiceNow Certified System Administrator or Certified Implementation Specialist.

Proven ability to design and implement technical solutions that meet organizational needs.

Strong attention to data privacy standards and regulations.

Expertise in Vancouver release of ServiceNow

Preferred Qualifications:

Certifications in Workday HCM, Absence Management, and Time Tracking.

Experience leading cross-functional projects and teams.

Experience with Washington DC release of ServiceNow

Tools/Technology Proficiencies :

Advanced proficiency in Workday configuration (HCM, Absence, Time Tracking).

Strong capability in ServiceNow configuration and optimization.

Knowledge:

Experience working in a large-scale organization with complex IT infrastructure

Familiar with Workday and integrations with internal systems, including ServiceNow

Skills:

Excellent analytical and problem-solving skills to address configuration challenges.

Strong time management skills with an ability to manage deadlines and deliver on time.

Excellent communication and collaboration skills to effectively work with business partners across various levels.

Analytical Skills: Strong analytical skills to interpret data, generate insights, and make data driven decisions to optimize HR operations.

Innovative: able to create many options to solve issues and choose the best option which results in the desired results.

Abilities:

Strategic Thinking: Ability to develop and execute a strategic vision for HR systems to enable employee self-service aligned with organizational goals and objectives.

Collaboration: Proven ability to collaborate cross-functionally with HR, finance, IT, and other departments to achieve payroll-related objectives and initiatives.

Adaptability and Flexibility: Willingness and ability to adapt to changing regulations, technologies, and business needs in a dynamic environment.

How you will thrive and create an impact

Responsible for workflow configuration, catalog and case configuration, form automation, mobile configuration, virtual assistant, enhancing knowledge and portal experiences, ongoing maintenance, delivering new features with upgrades, and the creation of metrics to drive product maturity and adoption throughout ServiceNow, Workday, and other HR technologies.

Collaborate with various business partners to identify knowledge gaps, capture relevant content, and continuously improve the quality and usability of configurations.

Define and enforce governance policies, standards, and procedures related to the ServiceNow and Workday platforms.

Provide training and support to users on leveraging ServiceNow and Workday effectively.

Monitor and analyze usage metrics, user feedback, and trends to identify opportunities for enhancement and optimization across HR systems.

Stay updated with industry best practices and emerging trends in HR technology.

Lead significant projects to enhance the functionality and user experience of HR systems at Avantor.

Play key role in strategic HR initiatives, driving efficiencies & automation through expert configuration.

Mentor and guide junior configuration specialists, enhancing team skills and capabilities.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

Pay Transparency:

The expected pre-tax pay for this position is

$75,000.00 - $124,000.00 Actual pay may differ depending on relevant factors such as prior experience and geographic location.

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about equal employment opportunity protections, please view the Equal Employment Opportunity is THE LAW Poster , EEO is the Law Poster Supplement , and Pay Transparency Non-Discrimination Provision .

3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.

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