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Fidelity Payment Services
, NY, United States
Join Fidelity Payment Services in continuing to transform payment processing! We are currently looking for an experienced Customer Service Manager to manage and lead our Customer Service Team to ensure the delivery of high-quality customer service to merchants utilizing the proprietary Fidelity Payment Services Quick Assist ticketing system, FPS ph
Job Source: Fidelity Payment ServicesMai Placement
Ridgefield, NJ, United States
Customer Service Department Manager Ridgefield Park, NJ (In-Person) 130-150k Are you a dynamic leader ready to take ownership of a thriving customer service department? Join our team, a leading online retailer committed to delivering exceptional service to our customers. Job Description: As the Customer Service Department Manager, you'll spearhea
Job Source: Mai PlacementMai Placement
Ridgefield
Job Description Job Description Customer Service Department Manager Ridgefield Park, NJ (In-Person) 130-150k Are you a dynamic leader ready to take ownership of a thriving customer service department? Join our team, a leading online retailer committed to delivering exceptional service to our customers. Job Description: As the Customer Service
Job Source: Mai PlacementNew York & Company
, NY, United States
Proof of Education according to the education requirements of the civil service title Proof of Address/NYC Residency dated within the last 60 days, such as: Recent Utility Bill (i.e., telephone, Cable, Mobile Phone) A baccalaureate degree from an accredited college and four years of satisfactory, full-time progressively responsible clerical/adminis
Job Source: New York & CompanyAwsupply
, NY, United States
**We are looking for a Customer Service Manager to join our quickly growing company. The Customer Service Manager oversees all aspects of the customer experience for our 8 retail locations in NYC & NJ.** Job Responsibilities: To be successful in this role you will have to be flexible and adapt to new challenges every day, but some of the main areas
Job Source: AwsupplyRentex Audio Visual & Computer Rentals
Secaucus, NJ, United States
We’re Hiring! View all job openings and apply here. Rentex offers competitive salaries and a comprehensive benefit plan, as well as career development opportunities.We are currently in pursuit of qualified, highly motivated individuals for the following positions. Customer Service Manager No. of Positions Available: 1 Do you want great benefits
Job Source: Rentex Audio Visual & Computer RentalsMaiplacement
Ridgefield, NJ, United States
Are you a dynamic leader ready to take ownership of a thriving customer service department? Join our team, a leading online retailer committed to delivering exceptional service to our customers. Job Description: As the Customer Service Department Manager, you'll spearhead our team of 40+ customer service representatives, both on-site and remote,
Job Source: MaiplacementSystem One
, NY, United States
Please send me your details (resume, work authorization status, current location, availability and compensation expectations) directly to: [email protected] for an immediate consideration. Make sure to include both the job title and location of the job if you email me directly. Permanent, full-time job ( direct hire ) offering W2 annua
Job Source: System OneNewark, NJ, United States
Req ID: 449129
At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.
At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day , 74,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.
Could you be the full-time Customer Service Manager in Jersey City, NJ that we’re looking for?
Your future role
Take on a new challenge and apply your customer experience expertise in a new cutting-edge field. You’ll report to Joshua Booker (General Manager- Standardization and Operational Support), and work alongside exceptional, enthusiastic, and collaborative teammates.
You'll be creating great value as you lead our team of customer service professionals in providing a high-quality experience for customers of commuter light rail service.
You’ll specifically take care of leading the customer service team to achieve all customer experience KPI’s, high touch experiences, as well as technical support required to ensure efficiency and safety.
We’ll look to you for:
Manage and lead the customer service team.
Resolve critical customer matters in an effective and timely manner.
Share your customer experience knowledge and best practices with team members for their development.
All About You
We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:
Bachelor’s degree in business administration, marketing, or another related field.
Minimum of 5 years proven experience in a customer service management role.
Experience or understanding of high-quality customer experience practices.
Experience in developing and implementing customer service strategies and initiatives.
Ability to analyze customer metrics and drive continuous improvement.
Strong leadership and team management abilities.
Proven ability to collaborate with cross-functional teams.
Experience in managing customer feedback and implementing improvements based on customer feedback.
Proven track record in building and maintaining customer relationships.
Things you’ll enjoy
Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:
Enjoy stability, challenges, and a long-term career free from boring daily routines.
Working in a fast-paced environment.
Collaborate with transverse teams and helpful colleagues.
Contribute to innovative projects.
Utilize our collaborative working environment.
Steer your career in whatever direction you choose across functions and countries.
Benefit from our investment in your development, through award-winning learning
Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)
Please note that any offer on this position is contingent on multiple variables.
You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!
Important to note
As a global business, we’re an equal-opportunity employer that celebrates diversity across the 70+ countries we operate in. We’re committed to creating an inclusive workplace for everyone.
You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!
Important to note
As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.
Job Type: Experienced
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Customer Service Manager jobs in Newark, NJ, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
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Get ready to discover your next great opportunity.