Partner Success Manager

Washington, DC, United States

This role is fully remote from anywhere in the US. Please note that candidates should already be based in the US with legal authorization to work in the country. About the role:

University Partnerships at Leap  builds and maintains relationships with institutions of higher education around the world for two primary purposes:

Identifying opportunities to utilize universities as a marketing channel for our direct to student business, and

Establishing and cultivating direct business-to-institution (B2I) partnerships through the development and support of educational programs serving our student population

The Partner Success Manager is responsible for nurturing Leap’s relationships with our network of university partners. Primarily an account management function, this person will play a key role in building, nurturing, and maintaining relationships with university stakeholders, facilitating seamless operations in the running of our partnerships, and leading  collaboration between Leap colleagues and their university counterparts. This role will report to the VP of University Relations and work closely with our Director of University Partnerships but have significant autonomy over their responsibilities of overseeing partner touchpoints with Leap, ensuring seamless execution of day to day partner operations, and pursuing growth opportunities within existing academic partner institutions.

Responsibilities include but are not limited to:

Serving as a trusted consultant  to Leap’s university partners, working closely with internal and external stakeholders to drive enrollments, insights, and value. A key part of this role is recommending what your engagement strategy and cadence will be, and then executing on it.

Maintain and lead a cadence of regular meetings, and business reviews with university partners, during which key performance data and growth strategies are presented to leaders both externally and internally

Develop, maintain, and continuously improve account management collateral, including but not limited to reports, presentation decks, and regular communication templates

Track and report performance metrics and recommend strategies for improving strength of relationships

Identify additional product offerings or programs that university partner may benefit from

Collaborating with other teams within Leap, to ensure alignment on both strategy and execution of program partnerships

In partnership with the operations teams, manage new university onboarding, implementations and troubleshoot areas of opportunity within existing university relationships

Maintain a cadence of regular meetings with internal partner teams for information sharing and collaboration

Informing broader strategy within University Relations and at Leap overall through feedback and collaboration with the VP and other members of the team. Your insights will directly contribute to the strategic direction of the department and company as we continue to grow

Identifying ways to further build community and increase brand awareness of Leap and our portfolio of services on campuses and in our destination countries.

Develop relationships and execute partnerships (formal or informal) with extra/co-curricular groups on campus, including but not limited to student groups and departmental offices such as career services, financial services, or student affairs.

Identify and develop opportunities to build engagement with community groups, young professional organizations, and employer networks as appropriate.

As applicable, research and pursue additional business-building opportunities with organizations in destination countries on behalf of operational teams.

Taking initiative with “other duties as assigned.”

Leap is a growth stage company, and University Partnerships is a “startup within a startup.” There will be times when you are asked to research a crazy idea, manage an administrative task, or quite literally lift heavy boxes.

You have:

4+ years experience in customer success, enrollment management,and/or consulting, ideally in the international education space. More importantly, you have a deep understanding of and experience with higher education, such that you can quickly gain credibility with university campus decision makers. Understanding of the needs and nuances of international student populations is particularly beneficial.

Experience with long-term relationship management and alignment of goals across stakeholders with varying objectives.  You have an instinct for understanding the motivators and desired outcomes of your stakeholders.

Outstanding interpersonal, verbal, and written communication skills. You have demonstrated experience adjusting your approach, communication, and supporting collateral for different audiences to achieve the desired outcome.

Willingness to work in a fast-paced, evolving early-stage environment. You are comfortable with the fluidity that comes with a startup environment, and you are excited by the idea of working in the intersection of cultures.

Comfort with ambiguity and a “no job too small” start up mentality. Parts of this job will include executing on tactical operations and administrative duties; you’re the kind of person who enjoys having an element of groundedness in the role.

Willingness to travel up to 25% of the time, primarily domestically and possibly internationally as needed. Given the current environment, you also bring an instinct of knowing when meetings should take place virtually versus in person.

Bachelor's degree required. More importantly, you need to bring the background and credentials to have credibility with our higher education audience.

Interested?

We’d love to hear from you! Please send your resume and reactions to the “You have” section above to  [email protected] .

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