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DTCC
Coppell, TX, United States
Job Description The role of Senior End User Services Analyst will be responsible for providing 1st & 2nd line support to DTCC employee's globally. The Senior End User Services Analyst will work on incidents and tasks via the in-house incident management tool Service Now adhering to strict SLA's. Incidents range from Hardware, Software, Telephony,
Job Source: DTCCCiti
Irving, TX, United States
Brief Description of the Organization Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and m
Job Source: CitiFujitsu
Dallas, TX, United States
Job Description We are seeking an accomplished Practice Leader with experience and expertise enabling them to oversee multiple, geographically dispersed teams responsible for delivering Client End User Computing, Workstation as a Service (WaaS) and Workplace Support. In this pivotal role, you will be responsible for ensuring strict compliance to c
Job Source: FujitsuCSC Service Works
Dallas, TX, United States
The CSC ServiceWorks Story We’re the leading provider of commercial laundry services, consumer services technology, and air-vending and EV solutions throughout the United States and Canada. Our Best-in-Class team of 2,500 dedicated professionals’ benefit from work that’s steady (but never boring), time to enjoy what matters, appreciation and rewar
Job Source: CSC Service WorksNR Consulting
Dallas, TX, United States
Job Title: Service Now Solutions Architect Duration: 12+Months Location: Dallas TX / Irving TX ( Hybrid ) Description : Technical Architecture ( 10 to 15yrs) experience in ITSM, ITOM, ITAM, CSM Primary Skills : ServiceNow Asset Management, Servicenow Event Management Application, ServiceNow IT Operations Management, ServiceNow Development, S
Job Source: NR ConsultingApex Service Partners
Irving, TX, United States
Overview: Founded in 2019, Apex Service Partners, LLC is the industry and nationwide leader in residential home services. Apex focuses on serving the HVAC, plumbing, and electrical needs of homeowners in over forty states across the country. Apex has grown to support 150+ locations with 10,000+ team members and $2 billion+ in annual revenue. We are
Job Source: Apex Service PartnersNR Consulting
Dallas, TX, United States
Job Title: Service Now Solutions Architect Duration: 12+Months Location: Dallas TX / Irving TX ( Hybrid ) Description : Technical Architecture ( 10 to 15yrs) experience in ITSM, ITOM, ITAM, CSM Primary Skills : ServiceNow Asset Management, Servicenow Event Management Application, ServiceNow IT Operations Management, ServiceNow Development, S
Job Source: NR ConsultingAPEX Service Partners
Dallas, TX, United States
Overview Overview: Founded in 2019, Apex Service Partners, LLC is the industry and nationwide leader in residential home services. Apex focuses on serving the HVAC, plumbing, and electrical needs of homeowners in over forty states across the country. Apex has grown to support 150+ locations with 10,000+ team members and $2 billion+ in annual reve
Job Source: APEX Service PartnersDallas, TX, United States
TITLE: Senior End User Services Solution Architect
LOCATION: Commuting Distance from Chicago, Dallas, Atlanta.
TRAVEL: 25-50%
An End User Services Solution Architect is a practitioner in the field of Solution Architecture and will be working within the Global Practice Solutioning team.
The End User Services Solution Architect is a very experienced architect with cross-domain, cross-functional and cross-industry expertise. He/she outlines solution architecture descriptions, then monitors and governs their specification and costing during a sales campaign. Must have performed roles in End User Services (Service Desk, Workplace Services, Onsite Support) and in Presales, design / architect End User Services solutions for managed services. Experience in architecting solutions, responding to RFPs for End User Services Outsourcing Services.
Responsibilities include:
End User Services Outsourcing pursuits
Provide pre-sales / solution support to business requirements
Conducting requirement workshops to capture customer requirements and evaluation / analysis of their data
Apply domain expertise and innovative ideas to architect/design solutions, evaluate multiple options to meet client's business requirements
Respond to RFI / RFP's, prepare solution documentation and presentations
Design detailed delivery model for the run services
Build the costing details for the run solution
Present the solution to the customer during workshops, oral sessions
Manage and mitigate the risks associated with the proposed solution
Follow solution approval process
Business Development
Manages presales and solutioning activities for the service offering
Build and maintain costing models
Create wining proposals by closely working with Bid Managers, onsite sales teams, internal delivery organizations, 3rd party vendors
Build (and maintain repository) for costing models, proposals, and business development documents
Mentor and guide junior Solution Architect resources
What you Bring:
Required Skills:
Operational and service delivery experience in following streams with in-depth domain expertise in any of the following streams: Service Desk, Workplace Services, Collaboration and/or Onsite Support
Proven track record of having done customer facing solution defense.
Capable to independently think, articulate and comprehend customer pain points in technology and commercial areas for providing solutions
Subject matter expertise – End User Services Solution Architect
The role requires significant and rounded conceptual knowledge of all elements including: ITIL V4 Foundation - Service Management Processes
Competency to take customer objectives and business requirements and create compelling solution and story
End User Support Delivery Model (L0-L3 support, contact channels, etc.)
Technical Knowledge of EUS Processes and Tools
Competency to present and articulate the EUS proposal to CxO level audience
Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
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Email Alert for End User Services Solution Architect jobs in Dallas, TX, United States
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