End User Computing

Irving, TX, United States

Brief Description of the Organization

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve.

Citi’s Personal Banking and Wealth Management (PBWM) division is building a purpose-driven team to serve its globally diverse, digitally forward customers in top cities around the world. We’re looking for exceptional candidates who think digitally and differently, resolve problems in unconventional ways and strive to provide a remarkable experience for our clients.

Overview of the Role

Citi’s PBWM Technology (PBWMT) organization serves the PBWM global suite of products providing a full range of innovative and comprehensive set of services. Our businesses also offer industry-leading advanced technology, a strong worldwide presence, and a powerful global franchise.

The End User Computing (EUC) Smart Solution Engineering Manager is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to drive a variety of engineering activities including the design, acquisition and deployment of hardware, software and network infrastructure in coordination with the Technology team. The overall objective of this role is to lead efforts to ensure quality standards are being met within existing and planned framework.

Responsibilities:

Ensure the goals of functional area are delivered to appropriate Operations & Technology (O&T) organizations

Oversee O&T spending to ensure the firm's finances are budgeted and spent according to the Chief Technology officer’s (CTO) technology strategies

Manage overall execution of IT strategy and roadmap for the technology area

Lead operational readiness and conformance to global operational standards for ongoing operation and support

Utilize an in-depth understanding of how engineering integrates within technology and commercial awareness

Responsible for training and coaching team members, performance management activities, monitoring quantity and quality of work, and addressing development needs for assigned personnel

Make evaluative judgment based on analyzing information in complicated or unique situations; utilizing multiple sources of information

Impact engineering through overseeing planning, finances / budget, end results and policy setting

Negotiate with senior leaders across functions and with external parties, as required

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

10+ years of relevant experience in an Engineering role with commensurate experience in people management.

Experience working in Financial Services or a large complex and/or global environment

Experience in low code/no code tools with exposure on business risk reduction solutions

Project Management experience

Consistently demonstrates clear and concise written and verbal communication

Comprehensive knowledge of design metrics, analytics tools, benchmarking activities and related reporting to identify best practices

Demonstrated analytic/diagnostic skills

Ability to work in a matrix environment and partner with virtual teams

Ability to work independently, multi-task, and take ownership of various parts of a project or initiative

Ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements

Proven track record of operational process change and improvement

Education:

Bachelor’s degree/University degree or equivalent experience

Master’s degree preferred

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Job Family Group:

Technology ------------------------------------------------------

Job Family:

Systems & Engineering ------------------------------------------------------

Time Type:

Full time ------------------------------------------------------

Primary Location:

Irving Texas United States ------------------------------------------------------

Primary Location Full Time Salary Range:

$156,160.00 - $234,240.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

Jul 31, 2024 ------------------------------------------------------

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

View the " EEO is the Law " poster. View the EEO is the Law Supplement .

View the EEO Policy Statement .

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