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The Rockridge Group
Roseville
Job Description Job Description TITLE: Helpdesk Technician II DESCRIPTION: The Helpdesk Technician is responsible for onsite and remote installation and support needs for our Managed Service Clients. This relates to all technology to include but not limited to: workstations, servers, printers, networks, VoIP systems, and vendor specific
Job Source: The Rockridge GroupK2 Staffing
Sacramento
Job Description Job Description Summary Our client is a leading Managed IT Solutions Company located in Sacramento, CA and they are in need of a Helpdesk Support Level II . A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 20
Job Source: K2 StaffingK2 Staffing, LLC
Sacramento
Job Description Job Description Summary Our client is a leading Managed IT Solutions Company located in Sacramento, CA and they are in need of a Helpdesk Support Level II . A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 201
Job Source: K2 Staffing, LLCMesotech International, Inc.
Rancho Cordova
Job Description Job Description Company Description Mesotech International, Inc. is a growing engineering, manufacturing and service company in Sacramento that provides aviation related meteorological and industrial monitoring sensors, software, data and systems. With over 30 years of experience in systems design, integration, and installation, a
Job Source: Mesotech International, Inc.Darden Concepts
Folsom, CA, United States
$15.50 per hour - $17.00 per hour Our Winning Family Starts With You! Check out these great benefits! Flexible schedules to help you balance other life commitments (school, childcare, family care, etc.) Free Employee Meal! (limited menu) Weekly pay Anniversary pay Paid Sick Leave (1 hour for every 30 hours worked, begin accruing upon hire) Pai
Job Source: Darden ConceptsUniversity of California-Davis
Davis, CA, United States
Salary range: A reasonable estimate for this position is $59,200/yr at Step 1 or $28.36/hr if FTE is less than 100%. Application Window Open date: June 20, 2024 Next review date: Friday, Jul 5, 2024 at 11:59 pm (Pacific Time) Apply by this date to en Specialist, Assistant, Research Coordinator, Clinical Research, Development, Application, Technolog
Job Source: University of California-DavisInsight Global
West Sacramento, CA, United States
This position is responsible for but is not limited to, researching, and analyzing incoming Member Complaints, Member Reimbursement requests, Billing and Enrollment inquiries, miscellaneous member correspondences, etc., also responsible for determining appropriate paths to follow, creating supporting documentation, processing claims/TARs on final d
Job Source: Insight GlobalAce Hardware
Sacramento, CA, United States
Compensation Details: Pay range of $21.00 - $23.25 per hour plus bonuses paid weekly! Why should you join our team? We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don't often see values like these in most corporate statements, but Ace is different. Thes
Job Source: Ace HardwareSacramento
Job Description Job Description Benefits:
401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off
Job Title: Helpdesk Support Specialist
Location: Sacramento, CA
Clearance: Secret or above
Position Responsibilities:
Under general direction, provide 24/7 phone and on-site support for DMEA personnel and phone/remote desktop support for remote and TDY DMEA personnel. Support will cover a wide range of desktop hardware and software, common IT services, and DMEA specific applications on all DMEA unclassified and classified secret information systems. Responsible for providing second-tier support to end-users for PC server, mainframe applications, and hardware. Handles problems that the first tier of help desk support is unable to resolve. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Maintains currency and highest level of technical skill in field of expertise. At a minimum the Help Desk Support Services Senior will be required to perform the following tasks:
Document incidents using the DMEA ticket tracking system and create and publish knowledge base articles when applicable.
Meet DMEA-established service level metrics for call response, technical support, and customer service.
Resolve trouble calls using desk-side support, remote desktop, phone, and/or through email.
Respond to requests for network account modifications to include but not limited to account creation, configuration, deletions, and password/PIN resets.
Develop and maintain a computer image library, which includes but is not limited to desktop, laptop, tablet and thin client computers with DMEA system images.
Perform computer re-imaging, assist users with data backup and restore, and installation of software applications.
Setup computer systems with external monitor(s), switch box, keyboard, mouse, smart card readers, printers or any other approved external peripheral.
Assist with the set-up of IT in training classrooms and conference rooms as required.
Perform the manual installation of approved software, software patches, and security updates to client systems when required.
Perform troubleshooting of incidents and issues on approved software applications, computer systems, printers, scanners, and other approved connected peripherals.
Maintain approved software applications, computer systems, printers, scanners, and other approved connected peripherals.
Notify the government when IT consumables, such as printer ink or toner, are low in stock and need to be replenished.
Monitor logs and automated systems for DMEA IT system outages and incidents affecting multiple end users and initiate incident response procedures.
HBSS, ACAS and SCCM experience is a plus
Position Qualifications:
Education:
BS/BA Degree preferred
AA degree acceptable with 10+ years of experience
Experience:
Minimum of 10 years of experience in help desk or information technology industry
Certifications:
Must have one of the following certifications CompTIA A+
Cisco Certified Network Administrator (CCNA) Security
Certified Network Defender (CND)
CompTIA Network+
Systems Security Certified Practitioner (SSCP)
Security+ CE
Highly desired to have the following computing environment certificates but will have 1 year upon hiring to complete both certifications: Microsoft 365 Certified: Modern Desktop Administrator Associate (MD100 & MD101)
Email Alert for Helpdesk Specialist jobs in Sacramento
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