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BILLSHARK
Hopkinton, MA, United States
Are you ready for a totally different kind of career at a different kind of company? Let’s go! Billshark is the fintech market leader in the bill reduction marketplace. Our Sharks reach out to service providers (think mobile, payTV, & alarm) to negotiate lower rates and to cancel unwanted subscriptions (think monthly shaving supply or clothing clu
Job Source: BILLSHARKMosquito Mary's
Plainville, MA, United States
Benefits: Bonus based on performance Competitive salary Opportunity for advancement Training & development We are a national call center responsible for providing sales and support to both our corporate location and multiple franchisees across the country. We pride ourselves on our commitment to excellent customer service and strive to exceed
Job Source: Mosquito Mary'sWaste Connections
Westborough, MA, United States
E.L. Harvey & Sons is looking for a High Energy Call Center Representative to join the team at our Hauling location in Westborough, MA. Previous waste experience would be a huge plus! The Customer Service Representative (CSR) fields calls from Customers and works to resolve problems they raise concerning service or billing. A successful CSR mu
Job Source: Waste ConnectionsRockland Trust
Franklin, MA, United States
Job Description At Rockland Trust, we believe that each relationship matters - and that starts with our Call Center Representatives. We take pride in the care and excellent service provided by our call center staff. We handle it all - from loans to checking accounts, online banking and more - you will engage customers in all areas of banking, as w
Job Source: Rockland TrustRandstad US
Worcester
call center representative - hybrid. + worcester , massachusetts + posted june 5, 2024 **job details** summary + $19.99 - $20 per hour + temp to perm + associate degree + category office and administrative support occupations + referenceAB_4548337 job details Randstad in partnership with The Hanover Insurance Group is actively seeking Claims Servic
Job Source: Randstad USRandstad
Worcester, MA, United States
call center representative - hybrid. worcester , massachusetts posted june 5, 2024 job details summary $19.99 - $20 per hour temp to perm associate degree category office and administrative support occupations referenceAB_4548337 job details Randstad in partnership with The Hanover Insurance Group is actively seeking Claims Service Repre
Job Source: RandstadHomeX Services Group
Lincoln, RI, United States
Part-Time, Full-Time, Weekends, and Seasonal Opportunities available! Training Class Begins June 10th Founded in 2017, HomeX Services Group operates regionally throughout the Northeast and Mid-Atlantic as a provider of a wide range of home services including HVAC, plumbing, and electrical services. A focus on people, technology, and operations ha
Job Source: HomeX Services GroupEdward M. Kennedy Community Health Center
Worcester, MA, United States
Are you looking for a meaningful career making a difference in our local communities? Are you passionate about health equity? Do you enjoy helping people? Edward M. Kennedy Community Health Center is one of the largest community health centers in Massachusetts serving Worcester, Framingham, Milford and the surrounding communities. We are a thrivin
Job Source: Edward M. Kennedy Community Health CenterWhitinsville, MA, United States
We have a Unique opportunity to join our Call Center team in a full-time role as a Call Center Representative . We are group of talented, professional individuals passionate about supporting our customers and co-workers. We're looking for someone who believes in the mission of a community bank, who gets excited about learning new things, strives to provide exceptional service and thrives in an environment where you'll be challenged every day. If being part of a team that gets to make a difference, has an opportunity to learn about all aspects of our business and wants to have fun along the way each day - then come join us!
Position Overview:
Assists customers and Retail branch staff with questions or issues regarding UniPay, UniBank eChannels, deposit and loan accounts received via phone and/or written correspondence. Assists customers with any technical issues and uses a variety of systems for tracking, information gathering, and/or troubleshooting.
Primary Accountabilities:
Exceeds customers' service and sales expectations in an inbound/outbound call center environment.
Assist Retail branch staff through the "Branch Hotline". Assist branch staff with routine system navigation, reviewing procedures and assist with creative solutions to solve customer concerns. Provide support for our, eChannels, online resources and expediting approval requests. At times customers transferred from the branch staff.
Researches and resolves complaints to ensure customer retention and satisfaction.
Accurately complete online account transactions such as hot card debit cards, telephone fund transfers, travel notes.
Complete maintenance and service requests from customers; including follow-up and contact back with customer's resolution.
Maintain an understanding of UniBank products and services, procedure, policies and appropriate regulatory issues in relation to deposit and transaction accounts.
Stay current with new marketing campaigns and environmental impacts. Cross-sell all consumer products and services.
Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objection.
Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment.
Meet Quality Assurance and cross-sell requirements and other key performance metrics with a strong attention to meeting daily service levels with accuracy.
Provides branch teller and switchboard coverage as needed.
Knowledge, Skills, Experience and Education:
HS Diploma or equivalent required; College degree preferred.
Knowledge of customer service practices and technology highly preferred
1-3 years of experience in a call center environment
Previous banking industry experience required.
Superior listening, verbal, and written communication skills
Ability to handle stressful situation appropriately.
Bilingual a plus
Intermediate to advanced skills in Microsoft Office.
Must be able to work without direct supervision, solve problems, perform under stressful conditions, use internet for research.
Manage multiple priorities and adapt to change within a fast-paced business environment.
Must have excellent oral, written, interpersonal, math and computer skills.
About UniBank
We are UniBank, a team of civic-minded financial professionals and all-around great people working together to enrich people, businesses and municipalities across New England. We don't abide by the doctrine of big, national banks. What we believe is different. What we believe is unique. We believe in our community. And we believe in the people who live here. We believe in committing time and financial support to local nonprofits. We believe in finding innovative solutions for affordable housing, community development and independent business. And yet, we are bankers. We are a mutual bank, owned by its customers, dedicated to local service. We are technology leaders. Since launching our first online payment platform in 2003, we've never stopped delivering the most effective technology to our customers. We are a unique blend of consumer, civic and business banking with more than 150 years of history. We are an exception to the rule.
We are unique.Unique to people. Unique to business. Unique to local government.
We are UniBank. Bank Different. Bank Unique.
This position is not subject to SAFE Act Registration Requirements. Pursuant to the SAFE Act requirements, all applicants for employment who will be engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE Act requirements.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a veteran or as an individual with a disability.
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Email Alert for Call Center Representative jobs in Whitinsville, MA, United States
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