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GuildQuality
Elkridge, MD, United States
Created: Apr 12th 2021 **Customer Care Representative** Full-time employee Elkridge, MD This position is primarily responsible for meeting with homeowners to determine areas of concern and coordinate repair schedules. Once repairs are completed, verify accuracy of subcontractor workmanship. This role is located in Millville, DE. * Receives calls an
Job Source: GuildQualityHumanscale
Lanham, MD, United States
Company Overview Humanscale is the premier designer and manufacturer of ergonomic products that improve health and comfort at work. Our award-winning office products –seating, sit/stand desks, technology support and lighting – have led the industry in performance and simplicity for over 30 years Overview The Customer Care Representative (CCR) acts
Job Source: HumanscaleSutherland Global Services
Annapolis
Are you a self-motivated and team-oriented individual ready to take on a new role within an exciting company? Do you deal with customers and colleagues with the same amount of positive energy and excitement? Can you be productive **working from home** while effectively multi-tasking on a variety of projects and assignments? **Choose Us.** Sutherlan
Job Source: Sutherland Global ServicesU-Haul
Baltimore
Location: 8641 Pulaski Hwy, Baltimore, Maryland 21237 United States of America Be Home Every Night! Have you ever wished the open road could be your office and wished you could still be home each nig? If so, then consider becoming U-Haul Company’s newest U-Box Customer Care Representative (CCR; local delivery driver). As a CCR, you will be responsi
Job Source: U-HaulNuma Management Associates, LLC
Columbia, MD, United States
Company Description Numa Management Associates, LLC is a management consulting firm in Columbia, MD. We are a reliable source for staff support and management services. Job Description Our company is seeking professionals with excellent communication and interpersonal skills to join our team as Customer Service Representatives. The successful ca
Job Source: Numa Management Associates, LLCSam's Club
Gwynn Oak, MD, United States
Job Summary: Customer Service Representatives at Sam's Club ensure that customers have a pleasant shopping experience. They handle inquiries, assist with returns, exchanges, and are knowledgeable about store policies and products. Responsibilities: - Provide information to customers on products and services. - Handle returns, exchanges, and complai
Job Source: Sam's ClubThe Reserves Network Inc
Hanover
Job Description Job Description Your New Organization: Looking to build your career in an exciting industry and a growing world class organization? They are the largest pest control company in the world, and they are looking to add a customer service representative to their team. They pride themselves on being a trusted partner to many of the
Job Source: The Reserves Network IncSam's Club
Ellicott City, MD, United States
Job Summary: Customer Service Representatives at Sam's Club ensure that customers have a pleasant shopping experience. They handle inquiries, assist with returns, exchanges, and are knowledgeable about store policies and products. Responsibilities: - Provide information to customers on products and services. - Handle returns, exchanges, and complai
Job Source: Sam's ClubHanover, MD, United States
Who you are:
You are patient. You have excellent listening skills. You are passionate about providing exceptional customer service and you understand the importance of your role as a Customer Care Representative and the impact it has on our Medicare Advantage members. You are flexible and can adapt to change to ensure our members receive the best experience.
This is a full-time, benefitted position. After successful completion of your probationary period, you are eligible to earn up to $400 in monthly bonus potential!
The shifts are 8.5 hours and vary between 8:00 AM - 8:00 PM. Weekend work is required during enrollment season (October through March).
The first 8 weeks of training will be held onsite in Hanover, MD. After successfully completing training, you will be eligible to work remotely.
What you'll do:
As a Medicare Advantage Customer Care Representative, you will answer Medicare Advantage (MA) inbound calls compassionately from MA members or MA member representatives Call types may vary and can include any of the following: DME, Pharmacy, Case Management, and Prior Authorizations
Benefit eligibility, Enrollment, or Claim status
You will complete research utilizing all available resources to ensure accurate and exceptional customer service is being delivered within CMS guidelines while adhering to departmental internal policies and procedures
You will work independently, honor commitments to our members, and collaborate with team members to promote a remarkable member experience while achieving first call resolution with our members
Occasionally, you will make Outbound calls for surveys and resolution of outstanding issues to support Johns Hopkins Advantage MD program
What you'll bring:
2+ years' call center/customer service experience Ideally, it will be health care experience
Thorough knowledge and understanding of managed care and medical terminology (in addition to CPT codes). Don't worry, we will train you!
Excellent communication skills Clear and concise verbal and written skills
We'll need you to be proficient with a PC and Microsoft Office products Excel, Word, and Outlook
High school diploma or GED
Who we are:
Johns Hopkins Health Plans (JHHP) is the managed care and health services business of Johns Hopkins Medicine. JHHP is a $3B business serving over 500,000 active members with lines of business in Medicaid, Medicare, commercial, military health, health solutions, and venture investments. JHHP is a leader in provider-sponsored health plans and is poised for future growth.
Many organizations talk about transforming the future of healthcare, at Johns Hopkins Health Plans, we are setting the pace for change within the healthcare industry. We develop innovative, analytics-driven health programs in collaboration with provider partners to drive improved quality and better health outcomes for our members and the communities we serve. If you are interested in improving how healthcare is delivered, and have a passion to be at the forefront of change, JHHP is the place to call home.
Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
Johns Hopkins Health System and its affiliates are drug-free workplace employers.
Email Alert for Customer Care Representative jobs in Hanover, MD, United States
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