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The LaSalle Group
Hyattsville, MD, United States
LaSalle Network is actively seeking Customer Care Representatives for one of our clients in the Landover, MD area! In this position, you will help customers with their online transactions and phone inquiries to help resolve questions they have while providing top notch customer service. If you are looking to work with a well-known company, look n
Job Source: The LaSalle GroupGuildQuality
Elkridge, MD, United States
Created: Apr 12th 2021 **Customer Care Representative** Full-time employee Elkridge, MD This position is primarily responsible for meeting with homeowners to determine areas of concern and coordinate repair schedules. Once repairs are completed, verify accuracy of subcontractor workmanship. This role is located in Millville, DE. * Receives calls an
Job Source: GuildQualitySutherland Global Services
Washington
Are you a self-motivated and team-oriented individual ready to take on a new role within an exciting company? Do you deal with customers and colleagues with the same amount of positive energy and excitement? Can you be productive **working from home** while effectively multi-tasking on a variety of projects and assignments? **Choose Us.** Sutherlan
Job Source: Sutherland Global ServicesSutherland Global Services
Annapolis
Are you a self-motivated and team-oriented individual ready to take on a new role within an exciting company? Do you deal with customers and colleagues with the same amount of positive energy and excitement? Can you be productive **working from home** while effectively multi-tasking on a variety of projects and assignments? **Choose Us.** Sutherlan
Job Source: Sutherland Global ServicesAhold Delhaize
Hyattsville, MD, United States
Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Ahold Delhaize USA associates support the brands with a wide range of services, including Finance, Legal, Sust
Job Source: Ahold DelhaizePeapod Digital Labs
Hyattsville, MD, United States
Address: USA-MD-Hyattsville-8301 Professional Place Ste115 Store Code: Contact Centers (5116989) Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Ahold Delh
Job Source: Peapod Digital LabsSutherland
Washington, DC, United States
Are you a self-motivated and team-oriented individual ready to take on a new role within an exciting company? Do you deal with customers and colleagues with the same amount of positive energy and excitement? Can you be productive working from home while effectively multi-tasking on a variety of projects and assignments? Choose Us. Sutherland is s
Job Source: SutherlandUhaul
Washington, DC, United States
Location: 1501 S Capitol St SW, Washington, District of Columbia 20003 United States of America Have you ever wished the open road could be your office? If so, then consider becoming U-Haul Company’s newest U-Box Customer Care Representative (CCR; local delivery driver). As a CCR, you will be responsible for U-Box containers and ensuring that custo
Job Source: UhaulLanham, MD, United States
Company Overview
Humanscale is the premier designer and manufacturer of ergonomic products that improve health and comfort at work. Our award-winning office products –seating, sit/stand desks, technology support and lighting – have led the industry in performance and simplicity for over 30 years
Overview
The Customer Care Representative (CCR) acts as the primary interface between Humanscale and our internal and external customers. The CCR will be responsible for providing timely and accurate support in servicing Humanscale product on tasks including (but not limited to) order entry, product return, warranty claim processing, pricing, credit etc. The successful candidate has an immediate, distinct effect on the experience of customers of Humanscale, making a strong record of customer focus a required high standard for this role. A CCR is expected to report chronic system issues, provide process improvement ideas, assist in subject matter expertise in developing internal documentation, and contribute to a team environment, all while adhering to key performance indicators.
Responsibilities
Demonstrates effective, clear and professional written and oral communication.
Provides prompt and efficient service to Humanscale customers & team members including the appropriate escalation of issues.
Builds system expertise with order management systems to better serve customers.
Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
Liaise with other departments as required to resolve customer’s issues and questions.
Qualifications
Education: College degree preferred
Language: English proficiency
6 + months experience within a customer service/contact center environment would be an advantage
Demonstrated desire to expand skills into new areas.
Technical (Computers & Internet) savvy is required. Desired skill-sets include MS Office Application Excel and Internet browser· Business acumen in areas of customer service, e-commerce, retail, logistics or sales support is advantageous
Experience in and an eye for process improvement.
Enthusiasm and strong self-motivation.
Strong prioritization and time management skills, with a high degree of flexibility.
Ability to embrace constant change with flexibility and good grace.
Demonstrate appropriate sense of urgency and adaptability in response to changing business needs.
Demonstrates effective communication, composure, and professional attitude.
Exemplary performance record, particularly with regard to quality & productivity
Exquisite follow-up skills.
Keen attention to detail.
Strong sense of urgency.
Ability to work cross functionally with interdepartmental teams.
COMPUTER SKILLS:
Microsoft Office, including Excel/Word/Outlook/Visio (intermediate or advanced skills only); PowerPoint (Basic skills) and knowledge on Enterprise level order entry systems.
Humanscale is an Equal Opportunity Employer
Email Alert for Customer Care Representative jobs in Lanham, MD, United States
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