Product Support Specialist II
Austin, TX, United States
**Product Support Specialist II**
**Location:** Austin, TX, US, 78728 Primary service stakeholder for New Product Development and sustaining efforts. Primary responsibilities include
+ Identify new product dependencies and system integration requirements.
+ The creation and execution of beta test plans during the field test phase.
+ Overseeing the installation of beta test products at customer site locations.
+ Evaluating Authorized Service Organization technical capabilities, and reporting findings to Regional Service Management team.
+ Providing regular updates and reports on test findings and identified field issues.
+ Issue test completion reports, summarizing finding and offering recommendations regarding production enablement readiness. + Create service and support documentation for training requirements.
+ Create scope of work documentation for warranty and service projects.
+ Create draft service memos and communications.
+ Create trip summary reports for field visits, and regular project and activity reports.
* At least two years experience as a Product Integration Engineer I, or similar work experience in a related field.
* Bachelors or higher degree in a technical, engineering or related field preferred, or an equivalent combination of experience and education.
* Up to 40% travel requirement. Must be able to travel with short notice.
* Must possess a valid passport or be legally able to travel outside of the US. Some international travel may be required.
* Must possess a valid drivers license and be legally able to drive.
* Must satisfy credit worthiness requirements to obtain a company-delegated expense card.
* Fluent English language skills, both verbal and written.
* Self-starter/self-motivated, manages own schedule in manner which yields best results
* Able to work in a high-paced and dynamic team environment. Resourceful.
* Excellent problem solver, with deductive reasoning and troubleshooting skills.
* Ability to effectively comprehend, analyze and present technical data.
* Ability to plan travel efficiently in terms of time and costs.