Executive Director Operations

Los Angeles, CA, United States

ReqID: 243240

Job Category: General Operations

Schedule: Full time

Shift: Day

Description

THE ROLE

Under the direction of the Chief Executive, the Executive Director has a high degree of independence required to achieve clinical operating and financial results consistent with approved strategic and operating plans, objectives, and policies.

This position develops and implements effective and efficient integration strategies for the. In addition, this position has oversite for Imaging Services, Rehab Services, Respiratory, Lab Services, Pharmacy, Disaster Preparedness, Facilities, Food and Nutritional Services and Environmental Services, and Security.

This position develops and maintains operating and capital budgets, variances type analysis, implements strategic and tactical plans, and dashboards/balanced scorecards to measure performance including volume growth, quality, customer satisfaction and financial target indicators.

Effective performance requires working closely with the Senior Leadership Team, Medical Staff leadership, Service Line Directors and the Clinical Institutes to identify business strategies and market opportunities, as well as in-depth knowledge of state and federal regulations for the hospitals and clinical practice standards to ensure compliance with all regulatory, professional and agency requirements.

This position requires strong integration skills with political savvy building cohesiveness with multiple teams. Moreover, this position requires self-awareness and self-motivational skills, ability to function independently without direct supervision while involving and requesting assistance from the Chief Executive, Service Line Directors, Direct Reports and others when appropriate.

A collaborative reporting relationship exists between the Executive Director and Service Line Business Development and Strategy leaders to ensure effective integration of activities into hospital operations. The position ensures delivery of high quality ambulatory care, growth, and cost effective health care consistent with Providence core values, goals, and objectives.

ESSENTIAL FUNCTION

Provides leadership in the development and implementation of the hospital’s strategic priorities, initiatives, goals, tactics and action plans. Monitors progress of activities and adjusts resources to ensure desired outcomes are achieved

Develops department policies and procedures to promote growth in ambulatory settings integration, improve organizational performance and increase patient and customer satisfaction.

Accountable for formulating, implementing and sustaining plans for improved customer and patient satisfaction using Studer, Lean and Six Sigma principles.

Oversees and manages a variety of outpatient, clinical and support services.

Develops strategies to respond effectively meet the needs of the changing healthcare industry. Drives quality, patient experience and caregiver engagement outcomes. Fosters innovation and program growth in support of strategic objectives.

Manages business ventures of the hospital.

Accountable for ensuring that business development priorities and strategies are integrated into operations, budget and capital planning.

Maintains positive relationships with the Medical Staff and monitors the caregiver experience including morale, engagement and recognition where applicable.

Develops standards of performance, evaluates performance, and initiates or makes recommendations for personnel actions in accountable areas.

Coordinates pertinent activities related to the Joint Commission (TJC) and California Department of Public Health (CDPH)

Implements quality and safety improvement activities which promote employee/physician involvement in decision making and tie with organizational diversity efforts.

Selects, develops, and mentors leaders and department managers.

Oversees departments’ budgets and monitors variance against budget.

Functions as a member of Leadership, Operations Improvement Council, and other committees as required.

Functions as liaison with outside organizations, where applicable.

Maintains professional growth and development through seminars, conferences, and professional affiliations.

Performs other duties as assigned or requested.

QUALIFICATIONS

Bachelor's Degree in Healthcare Administration, Business or related field

Master's Degree in Healthcare Administration, Business or related field (preferred)

California Fire and Life Safety Card - National Organization (Vendor Managed), within 30 days of hire

5 years of progressive leadership experience in health care business development, strategic planning and operational improvement

Experience in consolidating services across multiple hospitals

Experience leading teams, process group facilitation, project management and building management systems is required

Excellent oral and written communication skills

Excellent program development, management, and leadership skills

Political savvy

In-depth knowledge of trends, legislation, and regulations affecting healthcare and hospitals

Well-developed ability to work harmoniously with executive colleagues in a team-oriented management environment.

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Pay Range: $82.24 - $147.01

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Check out our benefits page for more information about our Benefits and Rewards.

In addition to medical, dental and vision insurance effective on day one, unique total rewards include:

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