Quality and Process Improvement Lead

Atlanta, GA, United States

**Only those lawfully authorized to work in the designated country associated with the position will be considered.**

**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

Description:

Duties: Roles & Responsibilities

Reporting directly to the Head of Process, Strategy and Innovation, this candidate will drive key initiatives to improve Trust Ops quality Key responsibilities:

Lead key initiatives that will help improve our decision accuracy score Collaborate with Product Ops Management and other cross functional stakeholders including Engineering, Data Science, Data Analytics and Shared Services to drive alignment on overall business goals and requirements and establishes an operating rhythm to optimize product and process improvements while fostering innovation Facilitate identification of areas for inefficiencies/improvement and opportunities for innovation from Operational standpoint as well as market trends and competitive landscape geared towards improving customer experience and optimizing cost Drive cross-functional project teams to ensure initiative goals deliveries are on budget and on schedule and act as a liaison to communicate and plan for any unplanned events across Trust Ops organization Lead, manage and facilitate the delivery, implementation and adoption of initiatives/programs by cross functional teams across internal and partner teams in Trust Operations organization Champion continuous improvement philosophy and drive adoption of Lean methodology culture in the organization through training, coaching/mentoring, and leading/managing/implementing continuous improvement projects Lead Performance Analysis by establishing Key Performance Indicators (KPIs) for each of the functional domains and effectively leverage data to measure success and identify areas of improvement Be a champion of data-driven decision making approach and culture to drive continuous performance improvement

Skills: Requirements

The successful candidate will be an experienced Tools and Process Improvement professional with:

Master / Bachelor Degree in Engineering, or Science, (Engineering background is preferred)

8 years of experience in front office or back office operations related field with minimum 6 years experience in a process improvement in evaluating, implementing and managing tools and technologies Experience of driving continuous process improvement within an organization including development and implementation of strategies to optimize workflows and reduce operational bottlenecks A strong team player with high Initiative and demonstrated project management skills Strong data-driven analytical abilities and proven performance in operation problem-solving with strong experience in delivering quality assurance processes to maintain high standards of quality in back office operations as well as tools Demonstrated ability to interact and work effectively across functional teams and at multiple levels within the organization Proven organizational and leadership skills to motivate and influence others positively to drive for results Ability to build strong relationships and partner with key stakeholders to build trust and influence at multiple levels within the organization Be able to manage multiple task simultaneously with minimal direction Proactive and autonomous Excellent verbal and written communication skills

In terms of the performance and personal competencies required for the position, we would highlight the following:

Keywords:

Education: Executing for Results

Ethics, confidence, managing ambiguity and being open to learning Bias towards action and results delivery which are critical in a highly performance oriented environment; passion for quality and efficiency and a strong “can-do” attitude A person with entrepreneurial drive, persistence, willing to go the extra mile Strong internal client-focus and centricity Distinct credentials to drive results by taking a proactive medium- and long-term view of business goals and objectives

Building Relationships and Using Influence

Attentive listener, open-minded, and with strong interpersonal skills so that the necessary alliances with internal and external groups can be forged and developed quickly.

Excellent communication, negotiation, interpersonal and intercultural skills Ability to influence and positively impact high caliber and self-confident peers and colleagues.

Benefits:

For information and details on employment benefits offered with this position, please visit here . Should you have any questions/concerns, please contact our HR Department via our secure website .

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here .

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department .

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

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