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Automotive Service Advisor

Firestone, CO, United States

Company Description

Brakes Plus was founded in 1990 with a single store in South Denver. Today Brakes Plus has over 150 stores across Colorado, Wyoming, Arizona, Texas, Nebraska, and Iowa. As one of the fastest growing auto service companies, we are continuously opening new stores in each of these regions while maintaining the family values and standards that the company was founded on. Brakes Plus has two important assets, our employees and our customers. Our mission is to supply the customer with quality parts and world class service at a great price. Our philosophy has always been for EVERY CUSTOMER to have a positive experience at Brakes Plus.

Job Description

The Automotive Service Advisor, reporting to the Store Manager, will be responsible for setting the highest standards of excellence and personifying our core values to support operations in the service department of your store. This will involve creating a highly motivated team environment, and working closely with the Service Team to improve their performance through hands-on presence in the store by efficiently developing team members, executing store processes, while ensuring that we continue to provide an industry leading customer experience.

Primary Responsibilities include (but are not limited to):

Directly works with customers in areas of sales, service, customer opportunities, adjustments, etc.

Creates a highly motivated team environment/climate

Supervising technicians and service personnel, planning and scheduling their duties, assigning work, and following up on completion of assignments

Coaching service department teammates on all operational issues

Working directly with customers in areas of sales, service, customer opportunities, adjustments, etc.

Evaluating performance and productivity of all service department personnel

Managing parts inventory and outside purchases, as well as updating and restocking all in-house parts when needed

Ensuring store safety, including the use of and maintenance of safety equipment

Ensuring equipment/hardware layout and positioning within the service department

Supervising shop area, equipment and teammates for compliance with company safety procedure

Ensures that proper inspections are being conducted

Qualifications

We are looking for:

Outstanding leadership and store management skills

Ability to work in a fast-paced work environment

Highly organized and detail-oriented, with the ability to mentor others in a manner that ensures efficiency

Excellent verbal and written communication

Ability to develop professional relationships with customers and team members

Minimum of 2 years' experience in a Service Advisor/Writer role

Proven track record of exceeding business objectives

Ability to work efficiently both individually and as part of a team

Solid knowledge of basic OSHA laws

Valid driver's license

Additional Information

Additional Information:

Compensation: $40,000- $60,000 annual salary

Benefits: Brakes Plus provides a large selection of benefits that help protect the health, wealth, and well-being of you and your family. This comprehensive benefits program helps you create the best benefits program to fit your needs and lifestyle. This includes: Medical, Dental, Vision, Life Insurance, 401 (K) Retirement Plan, Employer Paid Short- and Long-Term Disability Insurance, Paid Time Off (Vacation/Personal), Paid Bereavement, and Paid Holidays.

All information will be kept confidential according to EEO guidelines.

Work Opportunity Tax Credits - Brakes Plus

Brakes Plus participates in the Work Opportunity Tax Credit (WOTC) program, which ADP administers on behalf of the company. Please follow the steps listed below to screen for the WOTC program. We appreciate your cooperation.

Applicant Instructions

Open https://tcs.adp.com/mavistac

Please answer each question to complete the voluntary screening

Eligible applicants will be asked to Electronically Sign and click Submit to complete the screening

Ineligible applicants will be asked to click Submit to finish the screening; You will not be asked to electronically sign

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