VIP Account Mgr
Chicago, IL, United States
Job Description
As a VIP Account Manager at Fanatics Betting & Gaming, you will be responsible for managing and building a portfolio of VIP players. The VIP Account Manager will improve the VIP player experience, overall optimizing player value and retention for FBG’s sports betting and online casino products. Reporting into VIP leadership you will play an integral role on the VIP team.
Responsibilities
Manage and build a portfolio of VIP players & develop relationships with those customers through enhanced service and proactive correspondence
Regularly engage with VIP players to monitor and identify opportunities to increase engagement and loyalty
Meet predetermined productivity, quality, and Service Level Agreement targets
Provide detailed reports on your Customer Portfolio to both your line managers and relevant departments within the business
Help to plan, attend and host VIP player events
Must be open to occasional travel to Fanatics Betting & Gaming offices and other locations for conferences, events, meetings, and team-building activities
Deliver against company responsible gaming metrics
Experience And Skills
Minimum 2 years of experience in high end customer service field preferred
Strong interpersonal and communication skills, ability to build relationships
Excellent verbal and written communication skills and exceptional attention to detail
Must reside within a state where online sports betting is currently legalized
Business to Customer Sales experience preferred
Knowledge of online gaming industry preferred
Strives to meet targets and deadlines
Appetite to deliver service levels above and beyond expectations
Excellent organizational and planning skills
Willing and able to work non-traditional business hours
Thrives in an entrepreneurial, hyper growth environment where priorities evolve regularly and decisions are made quickly
Must be open to occasional travel to Fanatics Betting & Gaming offices and other locations for conferences, events, meetings, and team-building activities
Travel for this role is expected around 25% of the time
About Us
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.
Organization
Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics Holdings Inc., a global digital sports platform. The Fanatics Sportsbook is available to nearly 93% of the addressable online sports bettor market in the U.S. in the following states: Arizona, Colorado, Connecticut, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Tennessee, Vermont, Virginia, West Virginia and Wyoming. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia. Fanatics Betting and Gaming operates nineteen retail locations including retail sportsbooks outside of Progressive Field and Nationwide Arena and the only sportsbook inside an NFL stadium at Commanders Field. Fanatics Betting and Gaming is headquartered in New York with offices in Denver and Dublin, Ireland.
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