Mailroom Operations Specialist

Oak Brook, IL, United States

Description

Are you searching for a fulfilling role that can make a significant difference in healthcare?

At Innovista, we're devoted to driving transformative change in this essential sector. Our independent physician partners achieve exceptional results in every aspect of value-based care, contributing to enhanced patient care and improved practice outcomes.

Innovista Health is a full-service management services organization with a commitment to revolutionizing practice, offering solutions like multi-payer program administration, quality, utilization, and care coordination services, as well as performance improvement insights and reporting.

Innovista Health Solutions, based in Illinois, is an organization with a far-reaching influence, operating in both Illinois and Texas. At Innovista, we trust in the power of innovative programs and dedicated people to propel us forward in today's ever-changing healthcare market.

As an onsite contributor, you'll play a key role in pioneering a pathway toward a more streamlined and effective healthcare system.

JOB SUMMARY

This role provides administrative support for the organization’s various departments in the corporate office. Duties include administrative tasks, mailroom operations, and project-based work.

DUTIES AND RESPONSIBILITIES

· Provide full administrative support for various departments and mailroom operations.

· Run and coordinate the day-to-day administrative duties of the organization.

· Ability to juggle multiple priorities and competing demands easily and effectively.

· Perform general office duties and finds way to improve administrative processes.

· Create, format, and maintain forms and spreadsheets as needed.

· Write and issue emails via Microsoft Outlook and update Teams channels and chats.

· Manage mailroom inbox and mail/signature logs.

· Process outgoing letters via Pitney Bowes folder/inserter and postage machine.

· Utilize business size copiers and scanners.

· JIRA Admin Helpdesk tickets to be completed as assigned.

· Electronically fax to providers for ACO notifications, case closures, physician champion fax blasts.

· Maintain various trackers such as, welcome letters, term letters, postage reports, etc.

· Perform administrative work involving independent judgment, accuracy, and speed with minimal supervision.

· Sort and open incoming mail and look up claims/members via EZCAP for identification.

· Count, sort, and scan paper claims to vendor for processing.

· Identify status of incoming appeals to sort and scan to the appeals team.

· Complete all outgoing mail including overnight and priority mailings.

· Mail checks, provider and member letters, and all other client correspondence.

· Order office supplies, business cards, signature stamps for all offices.

· Restock kitchen, supply cabinets, conference rooms.

· Keep accurate sign in sheets for all visitors and guests.

· Ability to work well in a team environment and with all levels of internal management and staff.

· Maintain all necessary levels of member/patient privacy in accordance with HIPAA standards.

· Perform all other duties as assigned.

Requirements

· Associate degree or equivalent experience required.

· Excellent organizational skills.

· Demonstrate effective verbal and written communication skills.

· Demonstrate analytic skills when problem solving.

· Proficient in MS Office Applications and ability to learn department and job specific software systems.

· Demonstrate high attention to detail and a high degree of accuracy.

BENEFITS

We are committed to creating a culture where everyone feels important, welcomed, and included. We demonstrate this commitment by offering a comprehensive benefits package that fosters opportunities for growth and advancement and supports the physical, mental, and financial wellbeing of our team members.

HEALTH & WELLBEING

A choice health coverage, including HMO and PPO, plus Flexible Spending Account (FSA) and Health Savings Account (HSA) options

Dental and vision coverage

Company-paid benefits (short- and long-term disability, employee life, and accidental death and dismemberment)

Employee Assistance Program

Discounts and perks on gym memberships, shopping, travel, recreation, and more

FINANCIAL GROWTH

A yearly discretionary bonus

401(k) with a company match

Rewarding employee referral bonuses

WORK/LIFE BALANCE

Generous paid time off policy that increases with tenure

Nine paid company holidays + three Diversity Days

Paid Parental Leave (up to 6 weeks, subject to applicable waiting period)

JOB SATISFACTION & ADVANCEMENT

Clear career advancement and growth pathways

Continuous education opportunities

Diversity, Equity & Inclusion Committee with various Business Resource Groups you can join

Company-wide socials and gatherings

"Dress for Your Day" policy

An open-door policy that encourages direct communication with our CEO and upper management, fostering transparency and inclusivity in our work culture

Benefits may be subjected to an applicable waiting period.

Innovista provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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