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IT Support Specialist

Seattle, WA, United States

Job Description

A RoesselJoy client is looking for an IT Support Specialist to join a growing organization located in Seattle, Washington. The IT Support Specialist will provide first-level phone and email support on various technical issues involving hardware and software. This IT Support Specialist is the first line of support. It handles initial evaluation, troubleshooting, and problem-solving and escalates to appropriate staff if a higher level of technical support is required.

Requirements

• Provide customer service while supporting remote and office-based staff in a fast-paced environment.

• Support includes, but is not limited to, Macs (primarily), PCs, AV, smartphones, phone, and voice mail systems, both in and outside the office

• Manage local technology to increase reliability, security, interoperability, and effectiveness of customer work while reducing costs, both in the office and at a remote site

• Assist in preparing and deploying Apple and PC laptops for staff, including configuration and imaging

• Manage user accounts in Active Directory and across various SaaS tools.

• Hardware and software asset tracking and inventory management

• Coordinate the repair and maintenance of AV equipment, office printers, and computing equipment with outside vendors

• Provide on-site technical support at special events, e.g., executive speeches, press conferences, offsite meetings, etc.

• Troubleshoot video conference and telecommunications systems

• Maintain problem call history by recording calls in the help desk tracking database; analyze call data to identify improvement opportunities proactively

You should have the following:

• Education in Technology or equivalent experience or minimum of 2 years of experience in a similar role

• Experience in effectively communicating and presenting technical concepts to management, peer group, and staff

• Experience troubleshooting macOS, Windows 10, Microsoft Office Suite, Web browsers, VPN/network connectivity, Google G Suite environment, SaaS tools, Audio Visual equipment

• Basic skills in the following areas: Mac/PC laptop hardware, software, telecommunications, mobile devices, and networking

• Lifting/moving equipment is required

• Knowledge of MDM solutions, Directory Services, and SSO a plus

Apply

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IT Support Specialist jobs in Seattle, WA, United States

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