ServiceNow Architect
New York, NY, United States
Our client, a major entertainment company located in Midtown, Manhattan is looking for a ServiceNow Architect. This is a 1-year contract with the possibility of extension. This is a hybrid opportunity where the Client is looking for someone who can come into the office for meetings occasionally.
SUMMARY
The ServiceNow Systems Architect is a critical role within the Global Technology Operation (GTO) organization responsible for ensuring that the ServiceNow platform, and all of it's business processes are functioning optimally. This role is the platform owner of the entire ServiceNow platform, all its modules, components, services, and integrations and a subject matter expert.
The ServiceNow Systems Architect is responsible for collaborating with business stakeholders throughout the global organization, to assess and determine how the platform can be leveraged to drive automation, increase efficiencies, digitally transform business processes, and drive technology enablement. This role must be able to identify opportunities for integration with 3rd-Party and partner systems, and is required to assess, evaluate, and gather requirements, stories, and scenarios from business stakeholders, while designing and planning solutions.
RESPONSIBILITIES
Lead a team comprised of developers, engineers, administrators, and analysts
Provides guidance to ensure that all updates, enhancements, changes, and projects are completed on-schedule, on-budget, and with minimal bugs and defects.
Manages multiple initiatives and workstreams simultaneously
Prioritize critical updates and projects while managing and maintains operational and administrative activities
Manages vendor relationships with our ServiceNow partner, and various consulting firms during project engagements.
QUALIFICATIONS Experience with the ServiceNow core platform
Experience in managing, developing, designing and implementing solutions within the ServiceNow ITSM, ITOM, and ITBM modules
Experience developing and designing custom workflows
Strong knowledge of Information Technology Infrastructure Library (ITIL) foundation
Familiarity with Agile development methodologies
Experience working with API and developing integrations
Excellent verbal and written communication skills
Ability to influence and consult (providing options with pros, cons, and risks) while providing thought leadership to sponsors/stakeholders in solving, program/project management, business process and/or technical problems
Ability to oversee application and workflow configurations
Ability to perform requirements analysis, design, configuration, testing and customization within all ServiceNow modules
Experience with processes, integrations, business rules, custom scripts, flow designer