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Vets Hired
San Diego, CA, United States
About the job Helpdesk Analyst - Remote Must Have for this role: Entry level; looking for someone with 2+ years of experience in IT space, including 1+ years of experience in technical support/ helpdesk. Strong Communication Skills Written and Verbal to be able to stay focused on the conversation and manage calls for support. Great Customer Servi
Job Source: Vets HiredAkkodis
San Diego, CA, United States
Akkodis is seeking an Telecom Communication Analyst for a company located in Candidates need to be local to a San Diego, CA Pay rate : 32$/hr on w2 Essential Functions: Responsible for supporting healthy inter-departmental relationships and communications between UC team and other departments within the company. Responsible for supporting IT for
Job Source: AkkodisVets Hired
San Diego, CA, United States
About the job IT Helpdesk Remote Support; Support Specialist I Essential Functions and Responsibilities 1. Maintain call and support metrics at required level for assigned area. 2. Escalate tasks due to need for higher level of technical ability or customer service skills required. 3. Utilize help request system to document work and customer in
Job Source: Vets HiredBird Rock Systems
San Diego
Job Description Job Description Salary: $26.50-$29 Hourly DOE IT Helpdesk Technician Why Bird Rock Systems At Bird Rock Systems, we take pride in being named one of the Inc. 5000 Fastest Growing Private Companies. Our dynamic journey to success is fueled by a team of passionate individuals who thrive in a fast-paced environment. We're more than a
Job Source: Bird Rock SystemsInsight Global
San Diego, CA, United States
Position: Remote Business Analyst Location: Broomfield, CO Duration: 4 Month contract, Perm possible Salary range: $104,000-112,320 Requirements: -4+ years of Business Analyst experience -Experience with mobile applications -Experience with BLE (bluetooth low energy connect) -Experience with ecommerce or a purchasing site -Strong communication and
Job Source: Insight GlobalMultifamily Utility Company
San Diego, CA, United States
Join Our Team: Delivering Excellence in Utility Billing Implementation About Us: We are a dynamic and forward-thinking company at the forefront of utility billing solutions, catering to national clients. Our Implementation team is expanding, and we are seeking a dedicated and detail-oriented Implementation Analyst to join our ranks. As an essentia
Job Source: Multifamily Utility CompanyInsight Global
San Diego, CA, United States
Position: Remote Business Analyst Location: Broomfield, CO Duration: 4 Month contract, Perm possible Salary range: $104,000-112,320 Requirements: -4+ years of Business Analyst experience -Experience with mobile applications -Experience with BLE (bluetooth low energy connect) -Experience with ecommerce or a purchasing site -Strong communication and
Job Source: Insight GlobalMarga Consulting LLC
san diego, ca
Expertise in OKTA, Access Gateway, Single Sign-On, Adaptive MFA, Universal directory, Advanced Server Access, API Access Management, Secure authentication, access management systems, Identity as a Service (IDaaS), WS-Federation, OAuth, OpenID Connect, Workflows and Life Cycle Management. • Extensive and demonstrated experience in end-to-end deploy
Job Source: Marga Consulting LLCSan Diego, CA, United States
About the job Helpdesk Analyst - Remote
Must Have for this role:
Entry level; looking for someone with 2+ years of experience in IT space, including 1+ years of experience in technical support/ helpdesk.
Strong Communication Skills Written and Verbal to be able to stay focused on the conversation and manage calls for support.
Great Customer Service skills with attention to detail and ability to listen
Naturally inquisitive and want to learn and understand at deeper level
Proactive with information gathering.
Understand how to troubleshoot and when to escalate
Plus, if they have industry specific certifications like A Plus, HDI, Network Plus, CompTIA Plus
Service Desk Tier 1 Agent
Job Description:
First point of contact for the users who call our IT Service Desk
Answers incoming calls, emails, chats
Tracks all information in ticketing system
Uses KB tool along with expertise to resolve tier 1 incidents and requests in a timely fashion
Escalates unresolved problem/issues/requests to the proper tier 2 support team
Troubleshoot basic end user issues on various software applications, hardware, network and telecommunications systems and provide basic desktop support.
Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software.
Become familiar with helpdesk policies and services.
Become familiar with the Systems, Network, Core Applications and each team in the IT Department.
Other duties as assigned by the Service Desk Manager.
Qualifications:
2+ years of experience in IT space, including 1+ years of experience in technical support/ helpdesk.
Demonstrate a general knowledge of operating systems and application software to provide a high level support.
Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.
Ability to utilize the applications for Microsoft Office for support, reporting and documentation.
Excellent oral and written communication skills.
Ability to provide technical support over the phone; excellent phone skills, professional demeanor.
Excellent problem solving skills; ability to visualize a problem or situation and think abstractly to solve it.
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Helpdesk Analyst - Remote jobs in San Diego, CA, United States
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