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Vets Hired
San Diego, CA, United States
About the job Helpdesk Analyst - Remote Must Have for this role: Entry level; looking for someone with 2+ years of experience in IT space, including 1+ years of experience in technical support/ helpdesk. Strong Communication Skills Written and Verbal to be able to stay focused on the conversation and manage calls for support. Great Customer Servi
Job Source: Vets HiredBird Rock Systems
San Diego
Job Description Job Description Salary: $26.50-$29 Hourly DOE IT Helpdesk Technician Why Bird Rock Systems At Bird Rock Systems, we take pride in being named one of the Inc. 5000 Fastest Growing Private Companies. Our dynamic journey to success is fueled by a team of passionate individuals who thrive in a fast-paced environment. We're more than a
Job Source: Bird Rock SystemsIntrepid Studios
San Diego, CA, United States
Intrepid Studios is looking for a passionate and talented Helpdesk Support Technician, interested in with a studio creating brand new worlds, with a brand new IP. Skills must include the ability to clearly communicate with users at all levels of the organization from artists, engineers, producers, executives, and respond to a variety of helpdesk
Job Source: Intrepid StudiosVets Hired
San Diego, CA, United States
About the job IT Support / Helpdesk Engineer We are looking for a rockstar helpdesk engineer who loves to solve technical problems, asks lots of questions, and has excellent listening and communication skills. Do you get a sense of pride and satisfaction, as someone's day got a lot better because of you? Are you looking to learn more about the IT
Job Source: Vets HiredIntrepid Studios
San Diego
Job Description Job Description Intrepid Studios is looking for a passionate and talented Helpdesk Support Technician, interested in with a studio creating brand new worlds, with a brand new IP. Skills must include the ability to clearly communicate with users at all levels of the organization from artists, engineers, producers, executives, and
Job Source: Intrepid StudiosMarga Consulting LLC
San Diego, CA, United States
Expertise in OKTA, Access Gateway, Single Sign-On, Adaptive MFA, Universal directory, Advanced Server Access, API Access Management, Secure authentication, access management systems, Identity as a Service (IDaaS), WS-Federation, OAuth, OpenID Connect, Workflows and Life Cycle Management. Extensive and demonstrated experience in end-to-end deployme
Job Source: Marga Consulting LLCMarga Consulting LLC
san diego, ca
Expertise in OKTA, Access Gateway, Single Sign-On, Adaptive MFA, Universal directory, Advanced Server Access, API Access Management, Secure authentication, access management systems, Identity as a Service (IDaaS), WS-Federation, OAuth, OpenID Connect, Workflows and Life Cycle Management. • Extensive and demonstrated experience in end-to-end deploy
Job Source: Marga Consulting LLCStrategic Systems Inc
san diego, ca
Job Title: Cadence Analyst Duration: 6+ Months Location: Remote Must Haves Cadence build Decision Tree Build
Job Source: Strategic Systems IncSan Diego, CA, United States
About the job Helpdesk Analyst - Remote
Must Have for this role:
Entry level; looking for someone with 2+ years of experience in IT space, including 1+ years of experience in technical support/ helpdesk.
Strong Communication Skills Written and Verbal to be able to stay focused on the conversation and manage calls for support.
Great Customer Service skills with attention to detail and ability to listen
Naturally inquisitive and want to learn and understand at deeper level
Proactive with information gathering.
Understand how to troubleshoot and when to escalate
Plus, if they have industry specific certifications like A Plus, HDI, Network Plus, CompTIA Plus
Service Desk Tier 1 Agent
Job Description: First point of contact for the users who call our IT Service Desk
Answers incoming calls, emails, chats
Tracks all information in ticketing system
Uses KB tool along with expertise to resolve tier 1 incidents and requests in a timely fashion
Escalates unresolved problem/issues/requests to the proper tier 2 support team
Troubleshoot basic end user issues on various software applications, hardware, network and telecommunications systems and provide basic desktop support.
Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software.
Become familiar with helpdesk policies and services.
Become familiar with the Systems, Network, Core Applications and each team in the IT Department.
Other duties as assigned by the Service Desk Manager.
Qualifications: 2+ years of experience in IT space, including 1+ years of experience in technical support/ helpdesk.
Demonstrate a general knowledge of operating systems and application software to provide a high level support.
Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.
Ability to utilize the applications for Microsoft Office for support, reporting and documentation.
Excellent oral and written communication skills.
Ability to provide technical support over the phone; excellent phone skills, professional demeanor.
Excellent problem solving skills; ability to visualize a problem or situation and think abstractly to solve it.
Helpdesk Analyst - Remote jobs in San Diego, CA, United States
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