Corporate Director, Culture Transformation (The Ritz-Carlton Leadership Center)

Tulsa, OK, United States

Marriott Corporate Director, Culture Transformation (The Ritz-Carlton Leadership Center) Hartford , Connecticut Apply Now Schedule Full-Time

Located Remotely? Y

Relocation? N

Position Type Management

JOB SUMMARY

Ideal candidate will have current or past experience with The Ritz-Carlton brand! *

Must have the ability to travel 85% of the time (domestic and international travel) *

The Ritz-Carlton Leadership Center (RCLC) is a for-profit, advisory and consulting organization that specializes in customer experience, organizational culture transformation, and service strategy programs. The RCLC offers courses, onsite presentations, and advisory consulting services. The Corporate Director, Culture Transformation is an individual contributor, responsible for delivery of all of the RCLC offerings around the world and domestically. This position can be based anywhere in the US near a major airport and reports to the Senior Practice Director of The Ritz-Carlton Leadership Center.

The core responsibilities for this position include:

Delivering all Leadership Center offerings as a Trusted Advisor and expert in The Ritz-Carlton

Owning client relationships to ensure excellent delivery outcomes

Evaluating, designing, developing and piloting new Leadership Center offerings

Implementing and adhering to delivery processes that drive predictable business outcomes

Exemplifying The Ritz-Carlton best practices and culture in all interactions internal and external

EXPECTED CONTRIBUTIONS

Delivering all Leadership Center offerings

Delivers with excellence all courses, on-site presentations, consulting, and advisory services around the world

Acts as Subject Matter Expert and Trusted Advisor on The Ritz-Carlton (RC) best practices, culture, and processes

Actively seeks feedback from clients on delivery to continuously enhance delivery skills

Adapts the RC concepts to meet the needs of clients and participates in actively evolving and implementing delivery methods

Owning client relationships

Maintains client relationships and act as trusted advisor to client during delivery engagements

Builds knowledge in client’s organization and industry to adapt to client needs

Recommends and informs clients about all products and services of The Leadership Center, using knowledge of client’s needs to tailor recommendations

Seeks opportunities to maintain ongoing relationships with clients to build the RCLC book-of-business

Evaluating, designing, developing and piloting new Leadership Center offerings

Builds new IP for the RCLC by leveraging the methods and IP of the RC

Listens carefully for gaps in client organizations to inspire the design of new Leadership Center offerings

Works with the Leadership Center team to design and develop new Leadership Center offerings

Pilots new offerings with Leadership Center focus groups and best clients

Implementing and adhering to delivery processes that delivery predictable outcomes

Ensures that all delivery processes are adhered to at all times including billable expense processes, dispatch, and pre-sales

Assists in building scorecards, new processes, and innovations that allow the delivery team to be more efficient

Participates in delivery program reviews that allow for best practice sharing across the team

Exemplifies The Ritz-Carlton and maintains deep knowledge of the best practices, operations and methods of the RC

Is a definitive example of a Ritz-Carlton Lady or Gentleman and using those principles to drive all interactions in the business

Has deep knowledge of the methods, practices, and operations of the RC

Uses this knowledge to shape all of the delivery for the RCLC as a trusted advisor on the brand

CANDIDATE PROFILE - KEY TALENTS AND EXPERIENCE

Required Experience

Bachelor’s degree and 8 years of progressive work experience or high school diploma and 12 years of progressive experience on-property with The Ritz-Carlton

Previous experience presenting ideas and concepts to large groups both peers and/or external groups

Personal Competencies (Knowledge, Skills, Abilities & Other Attributes)

Outstanding written and verbal communications including public presenting

Excellent interpersonal skills and ability to interact and communicate effectively with both hourly and management levels

Mature, self-directed, poised individual who can interact with senior executives with self confidence

Collaborative, team player

Displays humility and servant leadership

Excellent organizational skills in order to service many clients at one time

Works well under pressure

Self-directed

Excellent problem solver

Ability to travel up to 85% of the time (domestic and international travel)

Must possess and maintain a current Passport

California Applicants Only: The salary range for this position is $110,550.00 to $245,238.00 annually.

Colorado Applicants Only: The salary range for this position is $110,550.00 to $222,943.00 annually.

Hawaii Applicants Only : The salary range for this position is $133,766.00 to $245,238.00 annually.

New York Applicants Only : The salary range for this position is $110,550.00 to $245,238.00 annually.

Washington Applicants Only: The salary range for this position is $110,550.00 to $245,238.00 annually. In addition to the annual salary, the position will be eligible to receive an annual bonus and restricted stock units/stock grants. Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.

All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

The application deadline for this position is 28 days after the date of this posting, 3/26/2024.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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