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Case Manager

Houston

Job Description Job Description Description: The Case Manager will deliver stellar client service to clients on behalf of Pusch and Nguyen Injury Lawyers while adhering to the highest ethical standards. In a team environment, communicate with clients, insurance companies, medical providers, and law enforcement offices on a regular basis. Take ownership over client files for review with the Attorney on a daily basis. Develop each individual case according to office policies and work diligently towards resolving all client matters. Maintain each individual file so that all information is filed into the file and mirrored in our client matter management system and scanned to our document management system.

Requirements: Essential Functions:

Interact daily with assigned clientele and Potential New Clients (PNC) to understand their needs which will provide more clarity for assigned attorney directions

Work closely and in tandem with assigned attorney in a team environment and ensure all policies and procedures are followed and completed

Communicate daily with assigned attorney using multiple mediums (i.e. Email, written reports, one on one presentation, etc.) to address any case building, property damage, or case settling issues and direction

Quickly and efficient obtain police reports from various police agencies

Quickly and efficiently set up auto Liability, Uninsured (UM), Underinsured (UIM), and Personal Injury Protection (PIP)/Medical Payment (Med Pay) claims daily

Ensure clientele are receiving medical treatment if necessary and proper policies are being followed

Handle clientele complaint issues, requests, and demands accordingly

Effectively explain and execute Attorney-Client contracts to grow law firm and increase local clientele market share

Provide close attention to all clients and potential new clients both in person and over the phone

Resolve client’s property damage issues providing client with their respective options.

Manage rental car requests and rental car accounts per client file

File management encompassing keeping file organized and filing mail/faxes daily

Other duties as assigned Competencies

Superb organizational and time management skills to include meticulous attention to detail

Ability to handle highly confidential information with professionalism and integrity

Must be able to work under pressure and adhere to deadlines

Outstanding attendance and punctuality

Teamwork capacity to include ability to establish and maintain healthy working relationships with people in the department and the organization in general

Maintain safe and clean working environment by complying with policy and procedures

Excellent written and verbal communication skills; researching/problem -solving skills

Excellent client service skills and the ability to promote and maintain a strong commitment to the mission and values of the organization

Ability to use logic and reasoning to understand, analyze, and evaluate situations and exercise good judgment to make appropriate decisions Preferred Education and Experience

High school diploma or GED required

Previous law office experience required

Customer service (legal field) background required

Knowledge of auto insurance to include property damage, bodily injury, liability, commercial, uninsured motorists and personal injury protection required

Proficient in Microsoft Office (Word, Excel and PowerPoint)

Experience with Salesforce software or other CRM system

Experience with a variety of office equipment

Vietnamese Speakers are encouraged to apply

Apply

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