Case Manager I

Houston, TX, United States

Job Details

Level

Entry

Job Location

USVETS Houston Main - Houston, TX

Position Type

Full Time

Education Level

High School

Salary Range

$21.78 - $27.61 Hourly

Travel Percentage

Up to 25%

Job Shift

Day

Job Category

Admin - Clerical

Description

U.S.VETS, the nation's largest veteran services nonprofit, seeks a Case Manager I at our Houston site location.

Looking for a rewarding position? How would you like to serve those who served? U.S.VETS provides more than 5,500 veterans each night with housing, counseling, career services, and comprehensive support at 32 residential and service sites. With a mission to end veteran homelessness, U.S.VETS is developing housing across the country and expanding vital homeless prevention programs that provide post-9/11 veterans and families with career and mental health services to transition to civilian life successfully. If you are looking for an opportunity to work for a great organization & make a difference, this is the job for you! Come & join our winning team!

Benefits include Paid Vacation, Sick Time, Paid Holidays, Medical, Dental, Vision and Company matching 401K

All applications must be completed in entirety/Local candidates only

Looking for a rewarding position? How would you like to serve those who served?

If you are looking for an opportunity to work for a great organization & make a difference, this is the job for you!

Come & join our winning team!

Benefits include Paid Vacation, Sick Time, Paid Holidays, Medical, Dental, Vision and Company matching 401K

This position reports directly to the Program Coordinator or Clinical Director of U.S.VETS. With supervision, the Case Manager I is responsible for providing guidance to veterans to achieve their highest level of independence. Case management is a collaborative process which assesses, plans, implements, coordinates, monitors, and evaluates the selection of services to optimally meet each individual clients needs.

Classification: Non-Exempt

Responsibilities:

For Case Managers of all U.S.VETS Programs:

Under supervision of Case Manager III, Program Coordinator, or Clinical Director, assists with assessing veterans referred to the program to include any problems, needs, or barriers identified in the following areas: Housing, Employment, Education/Training, Financial, Sobriety Support/Addiction Treatment, Legal, Family/Social, and Medical/Psychiatric

Coordinates care with VA personnel and other community partners on behalf of clients to for eligibility documentation, mental and physical health services.

Facilitates client intake process and compiles client files for the program and teammates, ensuring all program eligibility documentation is complete

With supervision, collaborates with clients to complete Individual Action Plans (IAP) that are approved and signed by Case Manager III, Program Coordinator, or Clinical Director

Assists all Case Managers in maintaining confidential client files in a professional and timely manner ensuring all forms are the most recently revised versions and in compliance with organization standards; all required documents are present, complete, signed by the client and staff as applicable; and documents are placed in the correct order according to organization standards

Meets with clients as specified by program requirements and documents progress notes in Data/Assessment/Plan (DAP) format that are approved and signed by Case Manager III, Program Coordinator, or Clinical Director

Reviews and documents updates for IAPs on a monthly basis

Completes timely discharge summaries that are approved and signed by Case Manager III, Program Coordinator, or Clinical Director

Conducts home visits (whether at project-based units or scattered site) to provide case management services and ensure health and welfare of clients

Assists in quality management activities, data collection, and preparing reports

With supervision, facilitates client life skills classes

Conducts random drug and alcohol screenings of clients

Maintains confidentiality in compliance with the Health Insurance Portability and Accountability Act (HIPAA) standards

Completes accurate and timely data entry into the HMIS system as applicable and other required internal and external databases

Documents client referrals for services

Attends scheduled team meetings and trainings

Maintains and submits time sheets, mileage logs, client expenses, and other required documentation accurately and in a timely fashion

Performs other duties as required

Additional Program-Specific Duties:

U.S.VETS has various programs in which a Case Manager may be assigned to, including Transitional Housing, Permanent Housing, Workforce, and Supportive Services for Veteran Families, that have additional program-specific duties as outlined below. For Case Managers working with Transitional Housing Clients: Focuses on providing case management services that result in clients transitioning to permanent housing

Ensures clients are accounted for daily through contact, bed check, and/or daily sign-in logs

Monitors program rent/participant fee compliance to assist clients in prioritizing housing

Additionally, for programs with scattered-site transitional housing such as the Transition In Place (TIP) Program, locates housing units in the community that meet clients needs

For Case Managers working with Permanent Housing Clients: Focuses on providing case management services that result in clients obtaining and maintaining permanent housing

For programs with scattered-site permanent housing, locates housing units in the community that meet clients needs

For programs that serve families with dependent children, ensures that children and youth are enrolled in school and connected to the appropriate services within the community, including early childhood education programs

For Case Managers working with Workforce Clients: Assists with Workforce Program Assessment and Enrollment processes

Works with clients to develop an Individual Employment Development Plan; assesses, alleviates, and reduces any barriers to employment; assists the veteran with the planning of short-term and long-term employment goals to include education and training goals

Provides individualized assistance to clients in developing cover letters, resumes and obtaining other supportive services.

Facilitates groups or classes, i.e., Job Placement, Job Retention, Employment Barriers, Computer Skills, Motivation, Money Management, etc.

Makes presentations of clients employment backgrounds to prospective employers.

Learns and maintains knowledge of community employment agencies and procedures, along with any modifications to those procedures.

For Case Managers working with SSVF Clients: May report directly to the SSVF Team Leader if applicable

Conducts rapid rehousing and homeless prevention services for veterans and their families

Works with clients to develop a Housing Stability Plan

Provides case management services to family members in the veteran household

Conducts home visits to provide case management services

Ensures that dependent children are enrolled in school and connected to the appropriate services within the community, including early childhood education programs

Maintains compliance with VA regulations and organization protocols in requesting and distributing Temporary Financial Assistance to third-parties on behalf of veteran households to include cross-referencing HMIS

Assists in the rapidly placing homeless veteran families into housing

Conduct Rent Reasonableness Testing and ensure Habitability Standards are met for veteran families rental units

Coordinates with VA Grant & Per Diem Transitional Housing Programs for immediate placement of clients and case manages them while they are on the Rapid Rehousing Track of the program

Qualifications High School Diploma required.

One year of experience in social services or related field preferred. Case Manager I employees with over five years of experience in social services may have additional job duties as outlined in Case Manager II job description and may require less supervision.

Experience working with homeless and/or veterans preferred.

Certification in Substance Abuse Counseling preferred.

Experience facilitating support groups preferred.

Strong oral and written communication skills.

Professional manner and appearance.

Ability to work independently and within a team.

Ability to take direction.

Ability to work effectively with diverse group of clients, staff, and community members.

Computer proficient in Microsoft Office and Internet.

Valid drivers license required. Must meet company insurance requirements and complete a provided driver training course.

United States Veterans Initiative is a non-profit organization whose mission is the successful transition of military veterans and their families through the provision of housing, counseling, career development and comprehensive support.