IT Support Specialist
Los Angeles, CA, United States
NameProviderPurposeExpiryTypeNameProviderPurposeExpiryTypeNameProviderPurposeExpiryType **IT Support Specialist**
ZGF is seeking an **IT Support Specialist** to join our firm-wide Technology Group promoting and supporting technology and applications in our **Los Angeles, CA** office. We are looking for talented and motivated people with excellent technical skills.
As an **IT Support Specialist**, you will
* Provide vital first level technology support for ZGF staff encompassing all manner of technology.
* Resolve tickets and issues in a timely manner or escalate to the appropriate team when necessary
* Promote endpoint security through application of ZGF standards and best practices
* Promote ZGF Technology initiatives.
* Manage updates of applications, operating systems and patches locally or via centralized systems like MECM
* Configure, deploy and maintain ZGF endpoints
* Perform leasing tasks
* Support use of virtual desktop and application environments using systems like VMware Horizon or Microsoft Remote Desktop Session Host
* Orient new employees to general Information Technology environment
* Respond to and resolve general hardware and software issues
* Perform user account creation
* Configure and deploy telephones
* Track and manage ZGF computer endpoints and accessories
* Troubleshoot general printer issues
* Create documentation as appropriate for ZGF programs and procedures and maintain that documentation as necessary.
* Provide top notch tier two technology support for ZGF staff encompassing all manner of technology.
* Provide escalation support for Desktop Support I
* Participate in technical research and development to enable continuing innovation
* Support and manage desktop support projects in local office
**Qualifications:**
* Strong Windows troubleshooting skills
* Expert knowledge of M365 productivity applications
* Well-developed interpersonal skills
* Good work ethic timely, team-player, honest, dependable, conscientious, respectful, and accountable; Exhibit sound judgment and possess excellent communication skills
* Strong organizational and time-management skills; Organize and prioritize multiple simultaneous and ongoing tasks with high attention to detail
* Absolute honesty and trustworthiness; personal and professional integrity
* Ability to communicate effectively in writing, person, chat and email
* Ability to respond to support requests quickly
* Comfortable working in an environment characterized by frequent and continuous change
* Ability to respond to changes via adaptation and growth
* Understanding of common networking concepts
* Understanding of Microsoft Active Directory and Group Policy as it relates to PC management
* Familiarity with PowerShell and WMI
* Experience with the following technologies: Microsoft MECM, Cloud licensing, Single Sign On, Multi-Factor Authentication, and Windows Hello for Business.
* Familiarity with virtualization concepts including application virtualization and desktop virtualization (VDI).
* Ability to troubleshoot and understanding of VOIP hardware and infrastructure
* Familiarity with video conferencing technologies.
* Ability to use a corporate ticket system.
* Ability to deal with issues in a variety of methods: in person, by phone, via email, instant message or through our ticketing system.
* Associate Degree required, Bachelors degree desired
* CompTIA A+ Certification desired
* 3-5 years' experience in an equivalent role
**Workplace:**
* Work often requires repetitive movement of the wrists, hands and/or fingers.
* Concentrated mental and/or visual attention; work involves performing tasks to very close accuracy and quality specifications.
* Occasionally requires ability to lift and carry up to 40 pounds
**Apply With:**
* Cover Letter
* Resume
ZGF Architects LLP is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We invite qualified candidates to apply online posting cover letter and resume.
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