Customer Service Representative
Boston, MA, United States
Job Details
Level
Entry
Job Location
Safety Insurance Main Office - Boston, MA
Position Type
Full Time
Education Level
2 Year Degree
Travel Percentage
None
Job Category
Customer Service
Benefits of Working for Safety
Safety Insurance has become one of the leading property and casualty insurance providers in Massachusetts mainly because of our unwavering commitment to independent agents and their customers. Our success is built on a philosophy of offering the highest quality insurance products at competitive rates and providing the best service at all costs.
Through our supportive career, educational and family policies, we enable our employees to be their best. We respect the balance of work and leisure by offering flexible schedules and a 37.5 hour workweek. Safety employees enjoy a positive environment in our convenient downtown office located in the heart of Boston's financial district.
Along with our competitive salaries, we offer a comprehensive benefits package including medical and dental insurance, 100% matching 401k retirement plan, 100% tuition reimbursement and much, much more!
Job Summary
Responds to inquiries, indexes the database and forwards callers to appropriate adjusters. Answers basic questions as described below. Work from home options available following a training period in the Boston office.
Duties
Uses information from the companys database and knowledge of company procedures to answer routine inquiries such as: claim number, adjuster name and extension/fax number
Index callers based on claim number and forward to appropriate adjuster
Covers reception areas and follows procedures
Delivers time sensitive messages to Company personnel
Performs other activities as required
Qualifications High school diploma or equivalent required; college degree preferred
1+ years of experience in a customer service environment required
Exceptional telephone communications and interpersonal skills
Strong typing skills required
Bilingual a plus