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Money Fit by DRS
Boston, MA, United States
Our client is seeking a dedicated customer service representative to join their team. You will be a key player in delivering outstanding customer service as a liaison between customers and the company. They have a 5-day work week; enjoy Saturday and Sunday off!! We have an immediate opening and provide on-the-job training. What you’ll be doing: Ass
Job Source: Money Fit by DRSCircle K Stores Inc.
Boston, MA, United States
Store 4707521: 14 West Broadway, Boston, Massachusetts 02127 Availability - Shift/Days Flexible Availability Customer Service Representative Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability Flexible Schedules Weekly Pay Full-Time or Part-Time Large, Stable Employer Fast Career Opportunities Work With Fun, Motivated Pe
Job Source: Circle K Stores Inc.FPI Management
Boston, MA, United States
We have Full time positions available at our Customer Service Center. We are looking for dynamic, hard-working professionals ready to grow with us. English and Bilingual positions are available. Working with us means applying a passion for meaningful work on the leading issues of our day. Smart, compassionate, and innovative, We believe in growing
Job Source: FPI ManagementU-Haul
Malden, MA, United States
Location: 34 Broadway, Malden, Massachusetts 02148 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s
Job Source: U-HaulLe Maitre
Burlington, MA, United States
Overview First line representative responsible for handling inbound/outbound call inquiries, processing transactions, and facilitating answers to a range of inquiries. Responsible for fax, email and phone order processing and resolution of issues that may prevent orders from shipping. Handles customer requests in a timely, accurate and professiona
Job Source: Le MaitreHeilind Electronics
Wilmington, MA, United States
Job Description JOB SUMMARY The major objective for this position is to provide essential elements of support for the Inside Sales Staff and Branch Management Team, while learning the key areas of our business in hopes of positioning yourself for future growth within the organization. This is the first step to an amazing career in sales with our
Job Source: Heilind ElectronicsIndotronix International Corporation
Boston, MA, United States
Job Title: Customer Service Representative - Onsite Location: 133 Portland St, Boston, MA 02114 Duration: 6+ months Payrate : $23hr on W2 for English speaking and $25/hr for Bilingual (Spanish and English) Job Descripiton: Interact face to face live with walk in clients Research and resolve member questions and issues using multiple online tool
Job Source: Indotronix International CorporationFamily Dollar
Waltham, MA, United States
Store Family Dollar Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting custo
Job Source: Family DollarBoston, MA, United States
BlueTriton is a leading provider of spring and purified water products - the name behind your favorite bottled water brands. We are proud to offer an extensive portfolio of highly recognizable, responsibly sourced, and sustainably packaged spring water in addition to other quality products and services. Get ready to quench your thirst with exciting possibilities when you join BlueTriton for a fiercely good career doing work that matters.
ReadyRefresh brings hydration that supports a healthy lifestyle, convenience that preserves precious time and sustainability to help improve our world. Our ReadyRefresh branches and warehouses are where our iconic brands begin their journey to the customer.
Job Description
Our Remote Customer Service Representative (CSR) is a vital part of the growth and success of our business! The primary role of a CSR is to provide customer assistance on a wide array of topics including, but not limited to: general inquiries, product and service inquiries, billing questions and other concerns. Therefore, candidates must demonstrate a fundamental commitment to providing a world-class customer service experience.
Reporting Location: Remote
Schedule: Monday – Friday from 10:30 am to 7:00 pm EST (9:30 am – 6:00pm CST) Open availability to work Saturday or Sunday (rotational)
Training : Training will be 8:00 am - 5:00 pm EST (7:00 am - 4:00 pm CST)
Compensation: $14.09 - $17.23 / hour (compensation is based on experience and geographic location)
Bonus: $500 per month bonus opportunity (based on performance)
Excellent BTB Benefits: Medical, dental, vision, prescription, life insurance, short-term and long-term disability, paid vacation, paid time off and much more!
What You’ll Do Daily:
Respond to incoming calls from existing residential and commercial clients with a goal of providing world-class customer service, diagnosing customer needs and concerns
Handle difficult customer calls in a courteous and professional manner
Correctly enter information into our Customer Relationship Management (CRM) system according to the customer’s needs and/or concerns
Communicate company policies and provide creative approaches to resolve customer issues such as billing errors or service opportunities
Display exceptional decision-making and problem solving capabilities to take immediate action on all calls
Achieve monthly sales/product education goals by making recommendations from out healthy hydration portfolio
Use negotiation skills to provide alternative approaches to resolve customer issues and take immediate action to retain customers
Qualifications
Requirements:
High school diploma or GED
Minimum of 1-year previous customer service and/or call center experience
Previous experience with live chat and/or customer retention is a plus but not required
Ability to thrive in a fast-paced environment
Ability to display business maturity at all times and work efficiently without on-site supervision
Technical Qualifications and Requirements:
The employee must have a space in his or her place of residence suitable for the installation of a Home Agent workstation
Work environment must be free from distractions, including any background noise that impacts the customer experience
The work environment should be kept in a tidy condition and suitable for safekeeping of confidential and sensitive customer information
Prior experience with setting up and troubleshooting remote workstation (i.e. computer, phone, modem, router, etc.) preferred
Must have an internet connection with a minimum of 100 mbps download and 15 mbps upload speed from a reliable internet provider (Cable, DSL or Fiber Optic/FiOS providers only). You may not use satellite internet providers
Your device must be directly connected to router/modem via Ethernet cable as you cannot use a wireless (WIFI) connection
Must be able to certify compliance with requirements regarding internet speed and connection
BlueTriton Brands offers an extensive portfolio of highly recognizable, responsibly sourced and packaged spring water, purified water and water beverage brands that include Poland Spring, Deer Park, Ozarka, Ice Mountain, Zephyrhills, Arrowhead, Origin, Saratoga, AC+ION, Pure Life, B’EAU, Splash Blast and Splash Fizz. BlueTriton Brands also owns and operates ReadyRefresh, a customizable water and beverage delivery service that has been certified as a CarbonNeutral business.
Based in Stamford, Connecticut, BlueTriton Brands and its affiliates in the United States and Canada employ over 7,000 employees. BlueTriton Brands manages resources for long-term sustainability and helps to safeguard more than 20,000 acres of watershed land. The Company has 28 production facilities across the United States, 13 of which are Alliance for Water Stewardship ("AWS") certified across 12 sites, with eight of the certified facilities being AWS Platinum, the highest-level certification.
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Customer Service Representative jobs in Boston, MA, United States
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