Program Coordinator, Education

San Jose, CA, United States

PROGRAM OVERVIEW:

The focus of the food distribution program coordinator is designed to assist individuals impacted by county emergencies and disasters. Services will include a comprehensive spectrum of support to address barriers to economic self-sufficiency that disaster survivors often experience. Our food program will reflect CCSCC's long-time commitment to using evidence-based practices, including assessment tools and curricula, a client centered philosophy, motivational interviewing, and reflective listening. Services may include food distribution, intake, assessment, case management, public benefits navigation, housing services, life skills and job readiness training and placement, financial literacy support and referrals to additional services within CCSCC and through linkages to community partners the division serves families experiencing emergencies (both natural and human made) disasters as well as housing services. The Food Relief Program is operated by the Program Supervisor and overseen by the EPHS Program Manager who reports directly to the EPHS Division Director.

POSITION SUMMARY:

Provide support and logistics coordination for day-to-day operations of food distribution throughout the county. Work with other organizations to streamline resources and services, build relationships with volunteers and clients.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Lead the logistics and operations for each site, ensuring quality distribution of food.

Track volunteer hours and lead volunteer training when needed.

Provide leadership and direction for food workers.

Be able to communicate well with the program team, management, clients, and volunteers.

Engage in team building activities and leading daily volunteer huddles.

Records services in the agency technology platform to maintain client files if needed and completes timely, accurate documentation in a timely manner, including intake, progress and periodic reports on a schedule to be determined.

Serve as a liaison with community organizations and partners and leverage resources and services to benefit clients.

Lead & compile data to create program outcomes monthly reports.

Serve on collaborative teams within the division and the agency.

Provide information and resources to the community that are culturally, linguistically, and developmentally appropriate for the region being served.

Establish strong relationships with Parishes, volunteers and food distribution sites.

Complete other activities needed to meet the goals of the position and the Division.

Ability to multitask in a fast-paced environment.

Complete other duties as assigned.

QUALIFICATIONS:

EDUCATION AND EXPERIENCE A minimum of a high school degree or GED certification (equivalent education and experience that demonstrates the ability to perform the job may be considered).

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES Must possess strong interpersonal skills and work ethic; enjoy working collaboratively, and be capable of working independently with a high level of reliability.

A high energy, optimistic attitude that encourages and motivates clients living in stressful, high pressure situations.

A proven commitment to continuous quality improvement, including an openness to constructive feedback.

Knowledge of modern office methods and practices, including filing systems, business, correspondence, presentations, and report writing.

Excellent basic computer skills (e.g. keyboarding, Microsoft Word Office Suite) as well as comfort with using cloud computing applications, as well as learning new technology tools quickly.

Experience working with vulnerable populations such as individuals with low and fixed income, underserved Santa Clara County residents, including but not limited to seniors, students, and transition-age youth.

Excellent multicultural experience and ability to work well with a diverse population.

Flexible, proactive, adaptable and able to work in a fast-paced, changing environment.

Highly developed interpersonal skills, enabling the candidate to work collaboratively with diverse audiences.

Completion of annual CCSCC certification training to drive agency vehicle

PHYSICAL REQUIREMENTS Ability to walk or stand for long periods.

Ability to lift up to 65 pounds.

Ability to travel/drive within Santa Clara County to other agency sites as needed.

OTHER QUALIFICATIONS: Criminal background check via livescan fingerprint.

Must have TB test performed and submit results.

Provide proof of COVID-19 vaccination and booster status.

Automobile, valid driver's license and auto insurance per agency policy; or have access to reliable transportation.

WORKING CONDITIONS:

Work is performed at multiple sites as described above (within Santa Clara County).

HOURS AND OTHER CONDITIONS: Standard office hours are Monday through Friday, from 8:00 a.m. to 5:00 p.m.

This is a full-time, non-exempt position - roughly 30-40 hours per week, Tuesday-Saturday.

Some shifts require evening availability and may change based on the needs of the program.

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant Because of a need to remain responsive to the needs of our clients and our Agency's operations, responsibilities may be modified at any time.

Catholic Charities is a non-profit, non-discriminatory service organization and employer. We do not discriminate on the basis of race, color, national origin, religion, sex, age, sexual orientation or disability. Persons seeking employment are entitled to freedom from harassment and retaliation and reasonable accommodation for qualified disabilities.

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