Client Associate

Norwell, MA, United States

Introduction :

Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.

We believe that every candidate brings something special to the table, including you! So, even if you feel that youre close but not an exact match, we encourage you to apply.

Overview :

As the Client Associate you will develop industry knowledge and skills to support account teams in delivering exceptional service to Gallaghers clients. You will work alongside experienced team members as you learn the business. Through hands on learning, you will gain the knowledge, skills and abilities to make client-related decisions independently.

How you'll make an impact :

You learn and support the employee benefits Client Service Cycle to ensure a seamless renewal process and help our team retain business

We will teach you about Gallaghers vast network of resources to improve efficiency and effectiveness in delivering client materials

You familiarize yourself with the insurance industry and the GBS Professional Standards, including our "Peer Review" process that ensures quality in client deliverables

We assist Client Service Managers with the preparation of RFPs, coordinate vendor responses, and create client presentations

You observe how to effectively present in open enrollment meetings, participate on client calls, and reply to clients via email

You establish positive relationships in your office and support with administrative tasks as needed

You will maintain up-to-date records in the Document Management System (DMS)

You complete all GBS Employee Benefits curriculum and learn from your team

We ask our team to exemplify the highest ethical standards, promote ethical behavior and uphold The Gallagher Way

What skills will make me successful in this role?

You have excellent verbal and written communication skills

Actively approach issues that could impact client retention

Capable of developing professional relationships with internal and external partners

You are resilient and adaptable in the face of shifting priorities

You seek to learn about your team and help the branch meet their goals

You actively seek to develop professional skills

Aim to improve personal efficiency and productivity

You are able to clarify priorities/requests and manage your time wisely

You are eager to support the team

You are interested in building a knowledge of Gallagher tools, systems and shared resources

We look for the people who go the Extra Mile to achieve results

We are a collaborative team and look for teammates who are capable of meeting deadlines

About you :

High School diploma/equivalent plus 1 year directly applicable experience.

Proficiency in Microsoft Office and basic math skills

Preferred: Associate's degree, professional certification, or equivalent training and experience preferred. Previous experience managing client relationships.

Compensation and benefits :

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits youll get, depending on your job level these benefits may improve:

Medical/dental/vision plans, which start from day one!

Life and accident insurance

401(K) and Roth options

Tax-advantaged accounts (HSA, FSA)

Educational expense reimbursement

Paid parental leave

Other benefits include:

Digital mental health services (Talkspace)

Flexible work hours (availability varies by office and job function)

Training programs

Gallagher Thrive program elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing

Charitable matching gift program

And more...

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and its embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as protected characteristics) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.