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eMoney Advisor
Boston, MA, United States
Description The Client Support Specialist is responsible for answering incoming customer inquiries, solving customer issues, and escalating cases to tier two teams or management when necessary. They handle cases related to at least ten major areas of the eMoney platform. They demonstrate a commitment to customer satisfaction and maintain high level
Job Source: eMoney AdvisorTufts University
Somerville, MA, United States
Overview Tufts Technology Services (TTS) is a university-wide service organization committed to delivering adaptable, results-driven technology solutions in support of Tufts' mission of teaching, learning, research, innovation, and sustainability. With staff working remotely, hybrid and on campus across Tufts University, as well as a 24x7 IT Servic
Job Source: Tufts UniversityGallagher
Norwell, MA, United States
Introduction : Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unl
Job Source: GallagherCambridge Computer Services, Inc
Waltham, MA, United States
Job Overview : The Cambridge Client Associate role is an entry level sales & support position assisting teams in building advanced IT solutions for our clients. The associate will play a crucial role in driving new business growth and expanding our market presence. You will be responsible for identifying and acquiring new customers by leveraging y
Job Source: Cambridge Computer Services, IncGlobal Partners
Waltham, MA, United States
We're hiring a Client Services Support Specialist that is part of the Global Client Service Support Team, reporting to the Service Desk Manager. The Specialist will work closely with IT management and Network Engineering to help resolve issues and problems reported by Global's end user community. You will be responsible for the timely resolution
Job Source: Global PartnersTufts University
Somerville, MA, United States
Overview Tufts Technology Services (TTS) is a university-wide service organization committed to delivering adaptable, results driven technology solutions in support of Tufts' mission of teaching, learning, research, innovation, and sustainability. With staff working remotely, hybrid and on campus across Tufts University, as well as a 24x7 IT Servi
Job Source: Tufts UniversityTargetX
Boston, MA, United States
**Client Support Specialist - Remote** Support Boston, Massachusetts Minimum Experience **Mid-level** TargetX, a Liaison International Company, is the leading higher education CRM solutions provider with enterprise-wide scalability, powered by the Salesforce platform. With our 20+-year reputation for innovative technology and unparalleled industry
Job Source: TargetXTargetX
Boston, MA, United States
**Client Support Specialist - Remote** Support Boston, Massachusetts Minimum Experience **Mid-level** TargetX, a Liaison International Company, is the leading higher education CRM solutions provider with enterprise-wide scalability, powered by the Salesforce platform. With our 20+-year reputation for innovative technology and unparalleled industry
Job Source: TargetXQuincy, MA, United States
Client Support Associates work with global clients to facilitate program operations of the FHR (Financial Health Rating) Exchange®. Associates manage and address support inquiries via telephone and e-mail, providing solutions themselves, or coordinating internal resources as necessary.
As product experts, Associates will be skilled at triaging issues and identifying the most efficient ways to provide solutions and meet our clients' needs. Additionally, Associates will partner with clients to facilitate execution of their private company ratings programs and provide related support. Associates will report to our Senior Client Support Manager, operating within the broader Client Delivery and Operations team.
What will you do in the role?
Product Support: Work with our team to manage and complete incoming service inquiries from across our client base. Allocate work internally to ensure timely responses and successful outcomes for our clients. This includes hundreds of clients requests each month regarding their private company ratings programs.
Program Management: Understand the nuances of how our services fit within various client programs. Support the success of our clients' programs through providing best practices and strategic guidance to a wide range of stakeholders.
Data Management: Ensuring the integrity of our database of Client and counterparty contacts is critical to our overall program success. You will assist in maintaining, updating, and reconciling operational data across our tech stack, as necessary.
Client Configuration: You will execute the administrative tasks for onboarding new clients and establishing the program workflows necessary for each client's risk management program.
What would make you successful? Strong written and verbal communications.
Detail oriented and self-motivated.
Exceptional critical and strategic thinking skills.
Excel Proficiency required.
Bachelor's Degree or equivalent years of work experience required.
Enterprise B2B support experience a plus.
*Salary - $50,000 base plus OT and incentive
Note: Our Quincy office is open with continued options of hybrid on-site/remote working. We understand each person's circumstances may be unique and we will work with you to explore suitable options. Expectation for this role is 2 days a week in the office to interact with other team members.
Why join RapidRatings?
Here at RapidRatings we foster an environment where employees feel recognized for their contributions, appreciated for their individuality, and empowered to do their best. We know that bringing together employees with different backgrounds, perspectives and experiences sparks innovation, promotes better decision making and yields the creative problem solving that's critical to our long-term success. We offer an attractive benefits package with bonus, flexible work environment, unlimited PTO, and much more. With us, you are not just a number - we value people who are working hard and strive to make a real difference. Join our team to be a part of an industry-changing company and drive your career in the right direction.
Would you like to know more about us and RapidRatings?
Head over to our website:https://www.rapidratings.com
*RapidRatings International Inc. ("RapidRatings") is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We may access publicly available information as part of RapidRatings review of your application. This online application feature is hosted in the United States by RapidRatings, Inc., and we may process your application and information relating to you in the United States, Ireland and other RapidRatings locations, as we deem appropriate under the circumstances. By submitting your application information, you are agreeing to the terms above. All resumes for RapidRatings positions must be submitted in English unless otherwise noted on the job description.*
Email Alert for Client Support Associate jobs in Quincy, MA, United States
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