Digital Business Analyst

Houston, TX, United States

Trident Consulting is looking for a

Digital Business Analyst

to join our client

Role:

Digital Business AnalystLocation: Houston TXType: Contract

JOB SUMMARYRecognized across the organization for functional expertise. Acts as the primary liaison between the Technology and the business of new systems and enhancement of existing systems. Conducts technically advanced and in-depth level business process analysis, functional design, and preliminary effort / cost / benefit analysis in an effort to align Technology solutions with business initiatives.The ideal candidate will have a strong background in managing eCommerce platforms, specificallySalesforce and Salesforce B2B Commerce (formerly CloudCraze), along with extensive experience in Agile methodologies. Experienced in driving sales growth by developing and prioritizing features that enhance the customer experience, improve conversion rates, and increase overall revenue.Collaborated closely with business partners, product owners and UX team to make and drive/execute recommendations.

JOB FUNCTIONSEssential Duties and Responsibilities- Contributes expertise in particular business processes and is responsible for formulating systems/process scope and objectives relative to the organization's business plan and user requirements, process flow definitions, business process mapping and functional specifications.- Ensures the development of complex design solutions, enhancements to existing capabilities to meet business requirements and objectives.- Proven experience with Salesforce, including customization, configuration, and integration with other systems.- In-depth understanding and hands-on experience with Salesforce B2B Commerce (formerly CloudCraze), including its features, functionalities, and best practices.- Proficiency in managing and analyzing CRM data within Salesforce to support business decisions and optimize customer interactions.- Ability to design and implement workflow rules, process builders, and automation within Salesforce B2B Commerce (formerly CloudCraze) to streamline business processes.- Familiarity with Apex programming and Visualforce to develop custom solutions and extend Salesforce capabilities.- Experience integrating Salesforce with third-party applications and services using APIs and middleware tools.- Extensive experience with Agile frameworks and tools for managing and tracking development progress.- Expertise in managing a technical product backlog, including prioritization of technical debt, refactoring needs, and feature enhancements.- Experience in developing and maintaining a technical product roadmap that aligns with both business objectives and technical evolution.- Strong ability to work closely with technical stakeholders, such as developers, QA engineers, and DevOps, to gather requirements, address technical constraints, and communicate progress.- Proficiency in defining and tracking technical performance metrics (e.g., system reliability, performance benchmarks) to drive continuous improvement and optimization.- Has led the development and implementation of eCommerce waste & recycling service-oriented solutions, leveraged technology to enhance customer experience, streamline processes, and drive sustainable practices within the industry.- Collaborate with the sales team to identify opportunities for revenue growth through eCommerce waste & recycling solutions, providing insights and support to drive sales initiatives, nurture client relationships, and meet sales targets.- Solid understanding of waste management practices, regulations, and industry trends, with the ability to provide informed guidance and solutions to customers regarding waste disposal, landfills, recycling initiatives, and sustainability efforts.

QUALIFICATIONSEducationMaster's Degree (accredited) in Computer Science, MIS PreferredBachelor's Degree (accredited) in Computer Science, MIS, Business Administration or similar field Required

Work Experience8 years of relevant work experience as an IT Business Analyst / Manager (in addition to education requirement) Required and 4 years of working as an IT Manager/Project Manager may substitute for the minimum years of experience. Required

Preferred CertificationsSalesforce Certifications:

• Salesforce Certified Sales Cloud Consultant • Salesforce Certified Service Cloud Consultant • Salesforce Certified B2B Commerce Developer Agile Certifications: • Certified Scrum Product Owner (CSPO) • Professional Scrum Product Owner (PSPO) eCommerce Certifications : • Digital Marketing Institute (DMI) Certification

Knowledge, Skills and Abilities (KSAs ) MUST HAVES

Technically advanced knowledge or in-depth skills the following is required:Systems development, implementation, upgrades and business analysis methodologiesProject management methodologiesTraining and communication skillsProficient in Salesforce B2B Commerce (formerly CloudCraze) platformExpertise in Agile methodologies for efficient project managementEffective cross-functional collaboration abilitiesProven track record in driving digital sales growthFamiliarity with the waste industry, terminology, sustainability and best practicesDetail oriented with the skill to analyze and "read between the lines"Working with field stakeholders to ensure compliance with legal and municipalrequirementsTools: Microsoft Office Suite, JIRA, Salesforce, PowerBI, LogRocket, LucidChart

Interviews:

Virtual 2 rounds

About Trident:

Trident Consulting is an award-winning IT/engineering staffing company founded in 2005 and headquartered in San Ramon, CA. We specialize in placing high-quality vetted technology and engineering professionals in contract and full-time roles. Trident's commitment is to deliver the best and brightest individuals in the industry for our clients' toughest requirements.

Some of our recent awards include:

2022, 2021, 2020 Inc. 5000 fastest-growing private companies in America 2022, 2021 SF Business Times 100 fastest-growing private companies in Bay Area

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