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Money Fit by DRS
, IN, United States
Group 1001 is a consumer-centric, technology-driven family of insurance companies on a mission to deliver outstanding value and operational performance by combining financial strength and stability with deep insurance expertise and a can-do culture. Group1001’s culture emphasizes the importance of collaboration, communication, core business focus,
Job Source: Money Fit by DRSTravelers Insurance Company
Indianapolis, IN, United States
Location field must contain 'city, state' or a zip code to perform a radius search (e.g., Denver, CO or 46122 ). City and state must be separated by a comma followed by a space (e.g., Houston, TX ) Travelers Insurance Company Director, Producer Management in Indianapolis , Indiana Who Are We? Taking care of our customers, our commu
Job Source: Travelers Insurance CompanyThe Judge Group
Indianapolis, IN, United States
Our client is currently seeking a Director of Quality Management for a great client in Indianapolis, IN. For immediate consideration, please send updated CV to Josh Nachman at [email protected] . Thank you, and I look forward to connecting! *M-F (Core business hours)* Who are you? To succeed in our high-energy, high-reward environment, our cl
Job Source: The Judge GroupFirst Merchants Bank
Indianapolis, IN, United States
Job Description Job Description Lead, implement and provide oversight in support of the lines of business for the company’s Operational Risk Management program and methodologies, with the intention of building a strong risk management culture across the company. As part of this role, you will: Define, implement, and maintain the Operational Risk
Job Source: First Merchants BankAllegion
Carmel, IN, United States
Allegion Director, Product Management - Carmel, IN Carmel , Indiana Apply Now Creating Peace of Mind by Pioneering Safety and Security At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we spec
Job Source: AllegionFirst Merchants Bank
Indianapolis
Job Description Job Description Lead, implement and provide oversight in support of the lines of business for the company’s Operational Risk Management program and methodologies, with the intention of building a strong risk management culture across the company. As part of this role, you will: Define, implement, and maintain the Operationa
Job Source: First Merchants BankBlack & Veatch
Indianapolis, IN, United States
**Director, Technical Program Management** Date: May 7, 2024 Location: US Company: Black & Veatch Family of Companies **Together, we own our company, our future, and our shared success.** As an employee-owned company, our people _are_ Black & Veatch. We put them at the center of everything we do and empower them to grow, explore new possibil
Job Source: Black & VeatchTurner & Townsend
Indianapolis, IN, United States
From the inception of a project through to completion and beyond, Turner & Townsend help to deliver the outcomes that matter through transformational programs covering the full spectrum of consultancy, project delivery and post-project operations. With offices located globally, you're never far away from our services. Working from 113 offices in 46
Job Source: Turner & TownsendIndianapolis, IN, United States
About Us:
Prevounce is an innovative startup focused on creating software applications and connected medical devices that empower medical professionals to provide better remote patient care. Our cloud platform, smart devices, and highly integrated services help our partners and clients lower the cost of healthcare and improve care quality.
The Role:
We are seeking a Director of Care Management to lead our call center operations and manage our team of care managers. This role is pivotal in shaping our patient outreach strategies and enhancing engagement initiatives. The Director will oversee the development and execution of communication and outreach programs, manage team performance, and act as a liaison between the care management team and senior operations management. Reporting directly to the VP of Operations, this role requires a strategic leader who is committed to fostering an environment of exceptional patient care and efficient service delivery.
Responsibilities:
Lead and expand the call center operations for care management.
Hire, train, and supervise a team of care managers, ensuring high-quality patient interactions.
Develop and refine patient communication scripts and engagement protocols.
Implement and oversee programs to elevate patient safety, satisfaction, and educational efforts.
Collaborate closely with the Clinical Lead to uphold and enhance care protocols and guidelines.
Analyze performance metrics to drive continuous improvement and efficacy in care delivery.
Initiate and manage new patient care workflows and monitor their success.
Ensure strict compliance with HIPAA and maintain the highest standards of patient confidentiality and trust.
Skills:
Proven management skills with a strong focus on leadership in a call/contact center setting
Excellent communication skills
Effective time management
Ability to think critically and influence improved programs
Ability to coach team members toward meeting goals
Patience and empathy with patients and understanding of the nuances of patient engagement
Willingness to learn new software and technology tools
Collaborative worker and team participation
Education and Requirements:
Bachelor’s degree in Business Administration, Healthcare Administration, Management, or a closely related field is required.
Advanced degrees such as MBA, MHA, or other management-focused qualifications are preferred.
A background in Nursing, Social Work, Hospital Administration, or a similar clinical field is advantageous.
At least 5 years of experience in contact center management, with a strong emphasis on managing call center operations within a healthcare setting.
Proven experience in patient communication and team leadership is essential.
Experience at a physician group or provider is appreciated
Clinical licensure (e.g., RN) is a plus but not a requirement.
Working at Prevounce
Fast-paced environment - As a technology startup, we move quickly to design tools and protocols based on customer and industry feedback. Thriving in an environment of change and continuous improvement is a core competency for all members of our team.
Dynamic roles - We are a small and tight-knit team enthusiastically tackling difficult problems in an entrenched industry. All team members are expected to contribute to company protocols, provide product feedback and to generally think critically about our processes and care model.
High expectations - We have big plans for the future. We expect dedication and positive collaboration from all our team to meet them.
Benefits & Perks:
Hybrid work schedule
Comprehensive health benefits, including medical, dental, and vision insurance.
Employer-paid life insurance.
Paid time off and paid holidays
Brief cover letters are encouraged but not required. If you don't meet all criteria but feel you're right for the job, include a brief explanatory cover letter in your application.
Prevounce is an Equal Opportunity Employer. All qualified applicants will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, age, disability, sexual orientation, military status, marital status, domestic violence victim status, arrest or conviction record, or predisposing genetic characteristics.
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Director of Care Management jobs in Indianapolis, IN, United States
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