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HCTec
, PA, United States
The Field Services Technician supports the health system’s end user computing environment across the entire enterprise. The technician analyzes situational workflow and processes to implement, support, organize, modify, or otherwise maintain the health system’s computer systems as they relate to end user devices. This includes installation, maint
Job Source: HCTecInnova Solutions Inc.
, PA, United States
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Job Source: Innova Solutions Inc.The University of Pennsylvania
Philadelphia, PA, United States
University Overview The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opport
Job Source: The University of PennsylvaniaAcord (association For Cooperative Operations Research And Development)
Philadelphia, PA, United States
Senior IT Support Specialist, Information Technology Services University Overview The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report
Job Source: Acord (association For Cooperative Operations Research And Development)University of Pennsylvania
Philadelphia, PA, United States
University Overview The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opport
Job Source: University of PennsylvaniaUltimus LeverPoint
Philadelphia, PA, United States
**Corporate : Information Technology - IT Support Specialist** Philadelphia, PA, USA Req #630 Friday, February 25, 2022 IT Support Specialist Overview Ultimus is looking for an IT Support Specialist to maintain, upgrade and manage our end-user related software, hardware, and IT infrastructure. The primary responsibility of an IT Support Spe
Job Source: Ultimus LeverPointPenn Foster
Philadelphia, PA, United States
University Overview The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opp
Job Source: Penn FosterComforcehealth
, PA, United States
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Job Source: Comforcehealth, PA, United States
- IT Support Specialist
Statistics * Responsible for responding to, troubleshooting, prioritizing, resolving and documenting end user computing issues and problems within the North America region. Includes resolving hardware, software, print/scan/fax, connectivity and fundamental networking problems. Software problems include operating system, business application and commercial off the shelf applications.
* Provide excellent customer service to end user community through the support and resolution of issues and requests, including escalation to a manager for challenging or difficult situations.
* Manage new and ongoing requests and issues through the global ticketing application, ensuring timely feedback and documentation of status, resolution and any necessary actions within the guidelines of the established Service Level Agreements. Analyze and correct problems using documented procedures, available tools, and acquired knowledge and skills.
* Create and post relevant documentation on the above to the designated team site. Provide administration for user and device Active Directory accounts. Provide documented changes or improvements to troubleshooting techniques and procedures used by first level support staff.
* Provide input on methods for increasing the delivery of solutions and work place tools provided to business partners.
* Collaborate with other members of the IT team as needed, in order to resolve complex issues, gain knowledge, provide transparency of work being performed, or learn/alert to trending issues.
* Perform device imaging via SCCM (System Center Configuration Manager) for the set-up of new or replacement computers.
* Performs other duties as needed and assigned.
Education:
Associates Degree or above in computer science, similar discipline or equivalent related education, training and experience.
Related Experience:
1-3 years of experience in a Desktop Support role
Special Competencies or Certifications:
* Microsoft Certifications or A+ Certification desirable
* Problem solving
* Collaboration
* Teamwork
* Attention to detail
* Empathetic outlook
* Flexibility
* Initiative
* Proactive thinking
Benefits Education & Training Health Insurance
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Email Alert for IT Support Specialist jobs in , PA, United States
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