Program Coordinator

Washington, DC, United States

Please see Special Instructions for more details.

Employer will not sponsor for employment Visa status

I. JOB OVERVIEW

Job Description Summary:

Founded in 1824, the GW School of Medicine and Health Sciences ( SMHS ) is the 11th oldest medical school in the country and the first in the nation’s capital. Since its establishment, the school has been at the forefront of medical education, and has grown to include highly-ranked programs in the health and biomedical sciences. With dozens of top-tier residency programs,

SMHS

is a competitive and esteemed destination for medical school graduates across the country. Always guided by the goal of improving patient health,

SMHS

fosters an atmosphere of caring and collaboration where educators and researchers advance scientific discovery and translate those breakthroughs into action. By harnessing new technologies and therapies,

SMHS

prepares doctors and health sciences professionals to deliver high-quality health care.

The

SMHS

Office of Student Support ( OSS )

provides services to students through programs, workshops, events, and one-on-one meetings.

OSS

provides services designed to support and encourage students to reach their full potential. The office provides student-centered support and is ever-expanding the services provided to the students and its collaboration with other offices across the university. Problem-solving at an individual level and collectively with the office staff is routine. The office has daily contact with health science and medical students who call, email, or visit the office to inquire about or request participation in programs and services. The Program Coordinator will be directly involved in the office’s day-to-day functions and serve as a first contact for students seeking assistance from

OSS . The Program Coordinator reports directly to the Associate Program Director.

Job Summary

The purpose of this position is to provide general administrative support to and on behalf of an academic program or initiative. This role will serve as a point of contact for the program, will answer typical program questions, and will assist the program staff with a variety of functional and administrative support. Support could include answering routine and complex inquiries, enrollment assistance, updating websites and list-servs, planning and executing events, scheduling rooms, ordering equipment, processing payments, data entry, preparing reports, and similar duties. Often these roles are tasked with outreach to other GW stakeholders in order to assist in maintaining standard operational efficiencies. Typical duties often are administrative in nature, including tasks that are routine and under the general supervision of more senior personnel within the department or program.

KEY

RESPONSIBILITIES

Communication:

Respond to students’ questions about

OSS

programs and services using active listening.

Assure students of confidential

OSS

meetings and the benefits of meeting with the Learning Specialist and mental health providers.

Serve as a primary contact for students seeking assistance from

OSS , assess students’ needs, and refer students to the appropriate

OSS

member or outside resource.

Collaborate in creating social media postings for

OSS

events and announcements

Submit social media postings to

SMHS

Communications and Marketing office for approval and schedule of postings

Draft content for

OSS

newsletters and social media posts

Research and recruit contributing writers and manage deadlines for newsletter submissions

Work collaboratively with other offices and all internal and external stakeholders to

SMHS , will require explaining practices, procedures, and policies of

OSS

to others.

Program Administration:

Collaborate in the planning, coordinating, marketing, and organizing events offered to

SMHS

students.

Collaborate in developing schedules of

OSS

workshops to enhance the overall learning of students who attend events, programs, and workshops, including producing, publishing, and distributing semester schedules of

OSS

workshops

Advertise and market all workshops, events, and services

OSS

provides via announcements, flyers, and social media, and identify additional promotional opportunities

Customer Service:

Provide excellent service by maintaining student confidentiality and efficiently setting up referrals as needed.

Provide a welcoming, engaging, and supportive work environment.

Provide triage with a student who is in crisis.

Interpret the level and scope of need, problem-solve, and make appropriate recommendations to the student.

Information/Records Administration:

Assist in managing, organizing, filing, and tracking multiple electronic and hardcopy files in Excel, Microsoft Word, Google documents, or sheets.

Knowledge – Program & Organization:

Remain current on appropriate technology and web-based data systems and programs.

Update office marketing materials as needed, maintain website updates

Leadership:

Distribute newsletters to all

SMHS

students and appropriate departments, offices, and administrators.

Manage all deadlines for newsletter submissions

Performs other related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.

Minimum Qualifications:

Qualified candidates will hold a high school diploma/ GED

plus 3 years of relevant professional experience, or, a Bachelor’s degree or higher in a relevant area of study. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.

Additional Required Licenses/Certifications/Posting Specific Minimum Qualifications:

Preferred Qualifications:

Experience in performing in a position requiring a broad knowledge base.

Excellent interpersonal and communication skills.

Experience in using social media to manage online presence and build awareness about the office.

Experience managing electronic data.

Experience in self-directed work and meeting deadlines.

Comfortable providing triage for adult learners in crisis.

College/School/Department:

School of Medicine and Health Sciences (SMHS)

Family

Family

Academic Affairs

Sub-Family

Sub-Family

Program Administration

Stream

Stream

Service and Support

Level

Level

Level 3

Full-Time/Part-Time:

Full-Time/Part-Time:

Full-Time

Hours Per Week:

40

Work Schedule:

Work Schedule:

Monday through Friday, 9:00 am - 5:00 pm

Will this job require the employee to work on site?

Will this job require the employee to work on site?

Yes

Employee Onsite Status

Employee Onsite Status

Hybrid

Telework:

Telework:

Yes

Required Background Check:

Required Background Check:

Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search

Special Instructions to Applicants:

Employer will not sponsor for employment Visa status

Internal Applicants Only?

Internal Applicants Only?

No

Posting Number:

Posting Number:

S013043

Job Open Date:

Job Open Date:

05/23/2024

Job Close Date:

If temporary, grant funded or limited term appointment, position funded until:

Background Screening

Successful Completion of a Background Screening will be required as a condition of hire.

EEO Statement:

The university is an Equal Employment Opportunity/Affirmative Action employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

* Do you currently work at GW?

yes

no

* For current GW employees, have you completed your Introductory Employment Period (IEP)? (As a reminder,employees in their IEP are not eligible to apply for other internal university staff and research positions until the IEP is complete.)

Yes, IEP complete

No, still in IEP

N/a - not a current GW employee

* What is your expected salary range? (Open Ended Question)

Documents needed to Apply

Required Documents

Resume

Cover Letter

Optional Documents

Human Resource

Management & Development

2013 H Street, NW, 3rd Floor

Washington, DC 20006

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