Technical Solutions Consultant

San Jose, CA, United States

Our client, the world's leading search engine and technology company, is seeking a Technical Solutions Consultant. This is a 9 month + contract and hybrid remote position located in San Jose, CA.

Summary

The client's communication suite products are growing rapidly and getting increasingly popular with users globally.

We are looking for an experienced Technical Solutions Consultant, who will be responsible for maintaining high value, high touch relationships with our most strategic OEM partners.

Responsibilities

Drive E2E project management for a series of efforts across Comms Suite products:

Partner closely with OEM and carrier business development, product and engineering leads to understand product direction and ensure it is in alignment with partner needs.

Track & prioritize all feature requests and bugs needed to complete project objectives through each stage of the project, identify gaps and propose process optimizations.

Manage schedules, identify risks and clearly communicate them to stakeholders, and propose solutions.

Work across functions, teams, and product areas to manage dependencies

Requirements

5+ years of industry experience in technical support, professional services, engineering, sustaining engineering, or systems engineering.

Experience with app development and/or Android ecosystem.

Fluent in Chinese (required); English proficiency.

Communications Management (PgM/TPgM):

Ability to listen effectively to stakeholders, to communicate program goals, progress, and health to them in a manner tailored to their interests and concerns at all levels, and to drive understanding and inform decisions.

Typical artifacts include communications plans, metrics and status reports, decision logs, newsletters, and websites.

Continuous Improvement (PgM/TPgM):

Ability to establish systems to identify improvements and drive future needs around business processes, products, or services on an ongoing basis, through measurement of performance, progress, and success metrics.

Typical artifacts include metric plans (e.g., leading and trailing KPIs), dashboards, trend analyzes, control charts, and retrospectives.

Execution and Governance (PgM/TPgM):

Ability to organize and manage the activities that lead to the outcomes of a project: what, who, when, and how.

Adjust ???levers??? (e.g., schedule, staffing, features) to deliver results on time.

Effectively monitor and communicate progress, risks, and mitigations.

Typical artifacts include governance plans, project trackers, status reports, OKRs, retrospectives, and escalation reports.

Managing Organizational Change (PgM/TPgM):

Ability to discern when a change is appropriate and to drive change across the organization, working closely with partner teams to manage and communicate changes, introducing them in the least disruptive manner.

Put systems and mechanisms in place to facilitate future changes.

Typical artifacts include rollout plans and impact analyzes.

Planning (PgM/TPgM):

Ability to identify stakeholders and work with them to strategize, plan, and prioritize objectives, estimate task durations, and ensure schedules and dependencies are aligned and support those objectives.

Leverage a variety of methodologies (e.g., Agile, Waterfall) to make teams most effective.

Typical artifacts include proposals, program charters, project plans, OKRs, roadmaps, and risk registers.

Stakeholder Management (PgM/TPgM):

Ability to forge and maintain effective program teams within and across an organization, understand and address their needs and health, and support them throughout the lifecycle of their undertaking.

Typical artifacts include RACI charts, stakeholder maps, OKRs, and CSAT reports.

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

Pay rate range: $49.87 - $56.18 hourly

If you have the described qualifications and are interested in this exciting opportunity, please apply!

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

Benefits

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10 :

Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.

The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.

Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)

Behavioral Health Platform

Medical, Dental, Vision

Voluntary Hospital Indemnity (Critical Illness & Accident)

Voluntary Term Life Insurance

401K

Sick Pay (for applicable states/municipalities)

Commuter Benefits (Dallas, NYC, SF)

Remote opportunities available

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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