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POLARIS Laboratories
Indianapolis, IN, United States
Hours: 10:30 am to 7 pm Monday - Friday Purpose The Customer Experience Team is an extremely important part of developing and maintaining ongoing customer relationships. The daily focus is to deliver exceptional service and training in a timely fashion to both internal and external customers while maintaining a high level of quality. Customer Ex
Job Source: POLARIS LaboratoriesK Health
Indianapolis, IN, United States
**Customer Experience Specialist** at K Health Indianapolis, Indiana, United States **Who we are** K Health is a venture-backed, fast-growing start-up with a mission to use the power of shared knowledge to get everyone access to higher quality, more affordable health care. Were looking for mission-driven individuals to join our growing team and hel
Job Source: K HealthHuntington National Bank
Greenwood
Description Summary: Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. As a Custo
Job Source: Huntington National BankEmarsys UK Ltd
Indianapolis, IN, United States
Customer Experience Specialist Indianapolis **Customer Experience Specialist** Indianapolis Emarsys are an international SaaS group of sharp technology experts. Born in 2000, we have supported e-commerce brands to grow their commercial value through highly-personalized customer engagement. Today our predictive intelligence fuels user-friendly, real
Job Source: Emarsys UK LtdFive Below
Carmel, IN, United States
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 17,000 associates who work at Five Below and they’ll
Job Source: Five BelowFive Below
Indianapolis, IN, United States
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 17,000 associates who work at Five Below and they'll
Job Source: Five BelowHertz
Indianapolis, IN, United States
The Customer Experience Specialist provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves
Job Source: HertzGodby Hearth & Home
Indianapolis, IN, United States
Exciting Opportunity: Sales Consultant at Godby Hearth & Home! About Godby Hearth & Home: Godby Hearth & Home has been the premier destination for fireplaces, grills, outdoor living, shower doors, and custom glass and mirrors since 1987. Our commitment to adding value to our products and services has propelled our continuous expansion and solidi
Job Source: Godby Hearth & HomeIndianapolis, IN, United States
Customer Experience Consultant 1 Indianapolis **Customer Experience Consultant 1**
Indianapolis
Emarsys are an international SaaS group of sharp technology experts. Born in 2000, we have supported e-commerce brands to grow their commercial value through highly-personalized customer engagement. Today our predictive intelligence fuels user-friendly, real-time marketing automation. Our 2,000 clients in 140 countries send over six billion email marketing messages a month for a serious return on investment.
The marketing technology industry is growing at supersonic speedand our integrated technology makes us a market leader. Thats why we need people to join our team who are attracted to our dynamic environment, and want to grow their career with us. We're positive, proactive people who like to hold a meeting over a game of ping pong every now and then. If you like the sound of us, we'd love to speak about working towards our future together.
*(Weve hired and onboarded multiple people virtually during the pandemic and have developed our ways of working to make sure new joiners feel part of our team, that being said please let us know if you have any specific requirements as part of the recruitment process that will help us better accommodate you and improve your experience)*
The CXC is the Trusted Customer Experience Advisor for our largest and/or fastest moving retained customers across multiple consumer verticals. The role sits across new business sales (where you will be supporting in an Expert role), and Retained Services, where you will lead the planning and execution of cross-channel, 1 2 1 communication programs of work at scale and at pace.
Each of our customers are breaking new ground and so require leadership, partnership and best-in-class advice. The primary objective for the Strategic Services team therefore is to bridge the gap between our platform functionality and our customers operational capabilities. You will do this by defining client and vertical specific plans to uncover end-game, strategy and tactics over 12 36 months, then working in partnership with our clients to execute this plan.
**YOUR AREA OF RESPONSIBILITIES**
* Consultants will own and deliver our Transform retained services packages which include discovery, planning and ongoing strategic support. Full training will be given on these tools and engagement models.
* You will be expert in delivering a mix of established consulting tools and methodologies alongside Emarsys owned Customer Experience mapping and Operational Assessment tools. These are central to understanding our customers current position and future goals and building business cases to support our retained consulting services.
* The main deliverables for the role are the in-depth customer workshops and the resulting 12 36 month plans and subsequent strategic support required to execute these plans.
* Operationally, the CXC will work across pre-sales and service - in close collaboration with the Solutions, Sales and Professional Services teams. Within the Strategic Services team you will work very closely with the Customer Experience Specialists (consumer data focused consultants specialising in data-driven insight and marketing automation concept and design across multiple digital touchpoints) for retained customer work.
**YOUR PROFILE**
* It is expected that you will possess workforce skills; possessing knowledge and capabilities outlined above, alongside a deep specialisation in either a specific vertical, channel (e.g. mobile) or capability (persona marketing).
* Customer facing consultants with a deep understanding of Customer Experience within B2C, and experience of Consumer Lifecycle Marketing frameworks. You will ideally be from a eCRM/Paid Digital/Marketing Operations Consulting background.
* You will be rigorous, creative and business focused in your work, with natural ability to face senior customer groups across multiple consumer verticals and tailor your advice and insight accordingly.
* You will be used to both providing the strategy and staying with the customer to execute and refine it.
**WHAT WE OFFER**
* Join a fresh faced, globally diverse company, with truly impressive cutting-edge machine learning and artificial intelligence (AI) cloud technology
* A tangible opportunity to build your tech career and work with seriously talented individuals in the industry - both nationally and worldwide
* An energizing and modern work environment in the heart of Downtown Indianapolis
* 20 days of annual leave
* Casual dress guidelines and an on-site gym
*At Emarsys, we are committed to building diverse teams with a rich variety of perspectives and experiences. If your job profile closely aligns with our essential requirements and business need, we encourage you to apply. We are dedicated to assessing your competencies, learning agility and passion and not your age, disability, familial status, sexual orientation, gender, race, ethnicity, religion or nationality.*
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Email Alert for Customer Experience Consultant 1 jobs in Indianapolis, IN, United States
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