Customer Experience Specialist

Indianapolis, IN, United States

**Customer Experience Specialist**

at K Health Indianapolis, Indiana, United States **Who we are**

K Health is a venture-backed, fast-growing start-up with a mission to use the power of shared knowledge to get everyone access to higher quality, more affordable health care. Were looking for mission-driven individuals to join our growing team and help us eliminate healthcare inequalities and build a better, healthier future for us all.

Named to the , K Health is using Artificial Intelligence (AI) to build the smartest digital healthcare platform in existence. Our data-driven app brings together the knowledge of thousands of doctors and the anonymous medical records of millions of people to help diagnose and treat whats wrong. We offer a free symptom checker and 24/7 access to doctors to ask questions, refill prescriptions, get care for your kids, and more. Right from your phoneno insurance needed.

Since we were founded in 2016, K Health has raised over $270M in VC funding. Our recent valuation brought us to Unicorn status. Our current partners include the Mayo Clinic Platform, Anthem, and Maccabi Health Services.

* Make an average of 25-30 outbound calls per day

* Welcome patients to K Primary Care membership by providing a phenomenal patient experience

* Complete & document all pre-visit intake questions including verifying patient identity

* Completes all scheduling processes prior to the patient's first visit and assures that all involved parties have necessary information.

* Educating patients about our primary care services and rerouting them to the appropriate service/care when necessary.

* Instruct patients on how to access primary care appointments through the K app.

* Addressing any patient complaints or concerns

* Leverage internal resources to understand the patients primary care needs & next steps

* Complying with the Ks regulation and policies

* Maintain HIPAA standards throughout the patient in-take and out-take process

* Notify the supervisor of any patient issues in a timely manner

* Other duties and/or projects as assigned

* 2-5 years of work experience supporting a rapidly growing organization, experience in customer support is a plus!

* Excellent organizational and time-management skills.

* Great communication and interpersonal skills.

* Ability to work in a fast-paced environment.

* Able to gather and analyze information skillfully.

* You act as an owner to customers issues and adhere to Ks processes and policies

* An obsession with the success of our users

* A proactive, organized, and detail-oriented mindset and a strong work ethic

* Strong written and verbal communication skills

* A balance between speed and quality in your work and the ability to move quickly through systems without sacrificing attention to detail

* A resourceful work-style and an innate ability to problem solve

* Knowledge of medical terminology preferred

* Salesforce experience

**What youll do:**

**What you bring to the team:**

**Some of our Key Benefits:**

* Competitive Pay: $18/hr + Equity

* 401(k) program: K will match contributions

* Medical, dental, & vision coverage: K covers up to 90% of contributions

* Free K Health membership: Enjoy the same 24/7 access to doctors our customers get

* Support for emotional health: Access to a confidential support service to assist a variety of everyday issues

* Team meals: Enjoy a weekly meal with your teammates, on K

* Gym: free access, rewards & reimbursements

* Student loan assistance: Refinance with our partners and receive additional savings

* Pet insurance discounts: Your furry familys health is also a priority!

* Pre-tax commuter & flexible spending accounts: Save money on your commutewhether by car, train, bus, or bike

* Additional perks and savings: We provide hundreds of employer sponsored discounts!

* A front seat to change the world through better healthcare! Training starts March/April 2022

Please note that our company has adopted a COVID-19 vaccination policy for our office-based employees to safeguard the health and well-being of our employees. As a condition of employment, our office-based employees are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law. This is an office-based role that requires the employee to work on-site.

Tags: Client Support, Customer Advocacy, Customer Experience, Customer Operations, Customer Service, Customer Support Agent, Patient Support, Patient Advocate, Technical Customer Representative, Call Center, Guest Services, Customer Care, Client Care, Partner Support, Call Centre Specialist, CX Agent, Healthcare

Were deeply committed to building teams as diverse as the patients we serve and strive to cultivate an environment where everyone can bring their most authentic self to work. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our users.

K Health is proud to be an Equal Opportunity Employer and considers applicants for employment regardless of race, ethnicity, religion, color, national origin, ancestry, disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, sexual orientation, pregnancy, childbirth and breastfeeding, age, citizenship, military or veteran status, or any other class protected by applicable federal, state, and local laws.