VP of Strategic Accounts

Jacksonville, FL, United States

Do you want to make an Impact in your community in a diverse and inclusive company, working in a dynamic and growing industry, while supporting your personal and professional journey in your career?

Position Summary:

Paul Davis Restoration, Inc. is a national franchise organization that provides property damage emergency services, restoration and reconstruction services for residential and commercial properties due to water, fire, mold, storm and other disasters. The Paul Davis Network is made up of more than 320 franchises across the US and Canada. Since 1966, we have helped more than 2 million property owners restore their properties and lives. Paul Davis Restoration, Inc. is owned by FirstService Corporation, a global leader in the rapidly growing real estate services sector. [More information about Paul Davis can be found at www.PaulDavis.com]. In our business, training of local marketing professionals is critical to the continued success of the Network.

The Vice President of Strategic Accounts role is a leadership position that will help support and build new account relationships while growing and maintaining the existing account base/book of business in the property mitigation and restoration industry. The Vice President of Strategic Accounts will lead a team of account managers to develop and implement programs within the carrier focus of our business, target marketing and networking opportunities, and help lead overall team efforts on Account Management opportunities. The VP role relies on maintaining and enhancing revenues and increasing market share and helping to provide a superior level of service by working closely with Account Managers, Quality Assurance, and Operations leadership to support and assure that offices are delivering on promises and commitments made.

Essential Duties/Responsibilities:

Responsible for performance of the Strategic Accounts Team which includes dispute resolution, problem avoidance, compliance with service level agreements, and technical business process.

Lead, manage, coach, and hold accountable the account management team and other direct reports who support our key carrier partnerships and the Paul Davis network.

Responsible for the performance of the PDRI Catastrophe and Field Services Team performance, which includes field re-inspections, office trainings, and catastrophe deployments.

Catastrophe claims support and dispatch for our direct carrier and commercial relationships.

Accountable for all direct carrier program growth and performance, with a focus on all direct programs with carriers in the top 25 based on industry rankings.

Communicate with, train, and motivate network offices to understand our direct carrier relationships and how to work together with the NEC and other franchise leadership to support these partnerships.

Assist with negotiations during MSA’s (Master Service Agreements) with property insurance accounts.

A thought leader and one of the primary contacts for technology companies and business process for all carrier programs including CoreLogic, QA Assist, MICA, XACT and other technology needed to secure and perform on carrier direct partnerships.

Develop and deliver sales presentations in a professional and effective manner by: Making regular sales quarterly reviews with all top 25 carrier accounts to develop relationships and follow up on opportunity areas.

Acting to close opportunities and finalize agreements/pilot programs

Meeting established sales quotas and revenue and growth goals

Work with the PDRI Business Development Team and the Account Management Team to help facilitate service opportunities and set effective business processes to support our insurance clients

Understands the services and products offered by Paul Davis

Key leader who will work with other PDRI leadership and Franchise Leadership/NEC to support our network and partnerships

Assists in marketing initiatives and communicates regularly with the VP Business Development

Analyzes and recommends programs and procedures that are in the best interest of all parties

Identifies and implements innovative processes to improve overall direct program business process and support (IA and TPA concepts)

Completes additional projects/duties as assigned

Competency – Knowledge, Skills and Abilities:

Insurance carrier experience and general knowledge of the property insurance /claims industry.

High level of initiative, dependability, and self-motivation

Effectively able to communicate both verbally and in writing, as well as excel in presentation skills

Ability to analyze, diffuse and solve problem situations

Knowledge of cost analysis techniques

Ability to make decisions on own and evaluate judgments

Possesses valid driver’s license

Ability to demonstrate initiative, accountability and leadership

Ability to organize and schedule assignments to meet known priorities and critical work deadlines

Strategic and analytical thinking

Demonstrated attention to detail and communication skills

Ability to influence without authority

Ability to adapt to constantly changing priorities in managing a wide variety of projects

Ability to demonstrate initiative, accountability, and leadership skills

Excellent verbal and written communication skills with ability to communicate at all levels of the organization

Sound decision making ability

Excellent planning and organizational skills

Ability to adapt to constantly changing priorities in managing a wide variety of projects

Maintain a high level of confidentiality

Ability to follow our Paul Davis Values, Vision, Mission, and 10 Serving Basics

Required Education and Experience:

Personnel management and coaching experience

Sales experience with demonstrated negotiation and marketing skills

General knowledge of the Insurance industry/claims

Restoration industry experience a plus

Obtains necessary industry trade certifications

Bachelor’s Degree (4-year degree or equivalent experience)

Restoration industry experience

Physical Requirement:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, climb, or balance, stoop or kneel. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Must be able to stay in a stationary position up to 100% of the time

The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.

Constantly operates a computer and other office productivity machinery, such as a calculator, fax machine, copy machine, and computer printer.

Must be able to observe and perceive information on a computer and documents

Must be able to communicate and converse with customers over the phone

Occasionally may need to ascends and descends a ladder to perform re-inspections

Occasionally will lift up to 25lbs

Ability to safely operate a company vehicle

Work Environment:

The employee will be working remotely in their home office or corporate office and will be exposed to normal conditions of air conditioning and heat. Most work will be conduct over email, video conferencing, and telephone. The successful person must be productive with minimal supervision.

Travel:

This position may require up to 30% travel. This position may require travel to vendor sites, business locations, trainings, and team meetings.

Reasonable Accommodation for Disability:

Any applicant or employee, who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process.

The ADA defines “reasonable accommodation” as a change or adjustment to a job or work environment that allows a qualified individual with a disability to satisfactorily perform the essential functions of a particular job and does not cause an undue hardship for the employer.

Disclaimer:

Paul Davis Restoration is an equal opportunity employer . Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Flexible work from home options available.

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