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Macquarie Group Limited
Philadelphia, PA, United States
If you are searching for a role in the Philippines, click here Are you interested in joining a global team that sets the standard in tech innovation and exceptional customer engagement? Macquarie is looking for a dynamic individual ready to join our team as a Service Desk Support Analyst in Philadelphia. Your key responsibilities include: Act as a
Job Source: Macquarie Group LimitedUnisys
Philadelphia, PA, United States
Reference #: REQ531646 We Believe in Better! We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision. At Unisys, we believe in better! Here, you have the opportunity to learn new skills,
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Horsham, PA, United States
Reference #: bfb87013-75cc-4e3f-a05d-a370fdcbcb2d Description ROLE: The IT Service Desk Analyst investigates and resolves software and hardware problems of TridentCare Healthcare computer users by performing the duties outlined below. TASKS AND RESPONSIBILITIES: Serving as the first line of support, this role performs high level Service Desk func
Job Source: MobilexUSAJuno Search Partners - Open Positions
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help desk support. wayne , pennsylvania posted 2 days ago job details summary $15 - $18 per hour contract no requirements category computer and mathematical occupations reference1051749 job details job summary: Job Description Looking for candidates with 0-2 years of technical support (preferably phone support) candidates who are inter
Job Source: RandstadInsight Global
Philadelphia, PA, United States
The ideal candidate for the IT Support Specialist position should possess exceptional communication skills and a pleasant phone demeanor. They must demonstrate strong customer service and IT support skills, catering to both senior clients and employees. Patience and a commitment to prioritizing quality over ticket quotas are essential. A minimum of
Job Source: Insight GlobalPiper Companies
Philadelphia, PA, United States
Piper Companies is looking for a Service Desk Analyst on-site in the University City area of Philadelphia . Responsibilities for the Service Desk Analyst: • Provide end-user support on-site resolving Hardware and Software issues • Work with Microsoft products including 365/Azure Active Directory • Provide basic Network Support (Routers/Switche
Job Source: Piper CompaniesCardiology Consultants of Philadelphia
Philadelphia, PA, United States
Under general supervision, provide technical software, hardware and network problem resolution to all Cardiology Consultants of Philadelphia (CCP) computer users by performing question/problem diagnosis and guiding users through step-by-step solutions; clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-o
Job Source: Cardiology Consultants of PhiladelphiaPhiladelphia, PA, United States
Are you interested in joining a global team that sets the standard in tech innovation and exceptional customer engagement? Macquarie is looking for a dynamic individual ready to join our team as a Service Desk Support Analyst in Philadelphia. Your key responsibilities include: Act as a first point of contact for users striving towards first call resolution but able to escalate when needed. Deliver advanced hands-on and remote support for critical end-user computing tasks, such as telephony (Cisco and dealer voice), mobile devices (iOS and Android), and video conferencing systems (Zoom). Engage in collaborative efforts with second and third level technology teams, both domestically and internationally, to resolve complex or urgent issues. Create and manage detailed logs of incidents and requests, identifying trends. Handle user requests and incidents through multiple channels including walk-ups, chats, email, MS Teams, and ticketing systems. Building and deploying PCs and laptops. Assisting trading personnel in ensuring their applications are optimized on those devices. Providing after-hours and weekend support (approximately one weekend per month), including onsite project activities, building power downs, technology upgrades, etc. Travel as required to other locations within the US and Canada to support project initiatives. This is a hybrid role requiring 3 days a week in our Philadelphia office. What You Bring to the Table: Prior experience in a corporate IT environment, ideally in a role requiring fast paced, high-level support. Outstanding interpersonal skills for professional interactions with staff, both in person and via remote communication tools. A passion for technology and a proven track record of leveraging technology to solve complex issues and exceed customer expectations. Knowledge of technologies, including iOS, VMWare Horizon client, Global Protect VPN, Cisco telephony, Workplace ONE Mobile Device Management, and various market data applications like Bloomberg, Fidessa, ICE, FactSet. Strong communication and stakeholder management skills; skilled at communicating, presenting, and generating enthusiasm and buy-in for ideas and solutions. Proven capability to balance high-volume workloads with detailed analytical troubleshooting and complex problem resolution. Exceptional sense of ownership and accountability for tasks and challenges, even under high-pressure situations. Be a strong, dynamic character, capable of collaborating effectively with colleagues and business users working in a constantly evolving environment. A Bachelor's degree in Computer Science, Engineering, or a related field is preferred. About the Corporate Operations Group In our Corporate Operations Group, you will work at the heart of Macquarie. Join a collaborative team who accelerate digitalisation, sustainability and social impact for the benefit of our people, customers, shareholders and communities. Our teams include technology, digital transformation and data, operations, human resources, business services, corporate strategy and solutions and the Macquarie Group Foundation. Our commitment to Diversity, Equity and Inclusion We are committed to providing a working environment that embraces diversity, equity and inclusion. As an inclusive employer, Macquarie does not discriminate on the grounds of age, disability, sex, sexual orientation, gender identity or expression, marriage, civil partnership, pregnancy, maternity, race (including color and ethnic or national origins), religion or belief.
About Macquarie
A career at Macquarie means you'll have the opportunity to develop new skills, explore interesting fields and do challenging work that will impact the lives of people around the world-whether it's accelerating the green energy transition, helping sustain global food supplies, financing social housing projects or investing in essential infrastructure. At Macquarie, we're empowering people to innovate and nvest for a better future. Macquarie is a global financial group providing clients with asset management, retail and business banking, wealth management, leasing and asset financing, market access, commodity trading, renewables development, specialist advisory, capital raising and principal investment. Find out more at
Job no: COG-976185 Work type: Permanent - Full time Location: Philadelphia Category: Junior, Technology Group: Corporate Operations Group Division: Technology Recruiter: Lucas Strader Opening Date: 22/3/2024
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, national origin, age, disability, or protected veteran status. Macquarie takes affirmative action in support of its policy to hire and advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities
Service Desk Support Analyst jobs in Philadelphia, PA, United States
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