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MobilexUSA
Horsham, PA, United States
Reference #: bfb87013-75cc-4e3f-a05d-a370fdcbcb2d Description ROLE: The IT Service Desk Analyst investigates and resolves software and hardware problems of TridentCare Healthcare computer users by performing the duties outlined below. TASKS AND RESPONSIBILITIES: Serving as the first line of support, this role performs high level Service Desk func
Job Source: MobilexUSAAavalar
Exton, PA, United States
*Job Title: * Service Desk Analyst *Location: * Wayne, PA (Expected to work fully onsite with possibility of some remote work) *Length of Contract: * 1-year initial contract with possibility of extension or conversion Roles & Responsibilities Engage customer base through the detailed intake of calls into the service desk via multiple mediums (p
Job Source: AavalarMacquarie
Philadelphia, PA, United States
Are you interested in joining a global team that sets the standard in tech innovation and exceptional customer engagement? Macquarie is looking for a dynamic individual ready to join our team as a Service Desk Support Analyst in Philadelphia. Your key responsibilities include: Act as a first point of contact for users striving towards first call re
Job Source: MacquarieMacquarie Group Limited
Philadelphia, PA, United States
If you are searching for a role in the Philippines, click here Are you interested in joining a global team that sets the standard in tech innovation and exceptional customer engagement? Macquarie is looking for a dynamic individual ready to join our team as a Service Desk Support Analyst in Philadelphia. Your key responsibilities include: Act as a
Job Source: Macquarie Group LimitedSaint-Gobain
, PA, United States
The Cash Desk Analyst will be responsible for ensuring all daily cash activity has been allocated to the appropriate Business Units in North America (Canada & U.S.A.). Position will utilize department’s Treasury Workstation to assign general ledger treatment to each transaction and reconcile statements provided by the bank to activity posted to the
Job Source: Saint-GobainSaint-Gobain Group
, PA, United States
The Cash Desk Analyst will be responsible for ensuring all daily cash activity has been allocated to the appropriate Business Units in North America (Canada & U.S.A.). Position will utilize department’s Treasury Workstation to assign general ledger treatment to each transaction and reconcile statements provided by the bank to activity posted to the
Job Source: Saint-Gobain GroupSaint Gobain
, PA, United States
The Cash Desk Analyst will be responsible for ensuring all daily cash activity has been allocated to the appropriate Business Units in North America (Canada & U.S.A.). Position will utilize department’s Treasury Workstation to assign general ledger treatment to each transaction and reconcile statements provided by the bank to activity posted to the
Job Source: Saint GobainBeacon Hill Staffing Group
King of Prussia, PA, United States
Location: King of Prussia - some hybrid work from home available Duration: 6+ month contract with potential to convert to a permanent position As a Level 1 IT Help Desk Analyst, you will be responsible for providing technical assistance and support to end-users within the organization. Your primary role will involve troubleshooting software, hard
Job Source: Beacon Hill Staffing GroupWayne
Job Description Job Description Juno Search Partners is a certified women-founded and women-led talent solutions firm with extensive experience in the placement of executive technologist in specialized fields.
We are seeking a Service Desk/Help Desk Analyst to support a prestigious financial client in Wayne, PA.
This person will be expected to be available to be onsite. Wayne Local candidates only.
Roles & Responsibilities Engage customer base through the detailed intake of calls into the service desk via multiple mediums (phone, email, walk up and self-service portal). Appropriately attempts to resolve immediately and where necessary escalate to the appropriate Service Team (Service Delivery, Production Support, etc).
Mentors junior staff and assists in their development. Acts as a point of escalation for issues.
1-2 years junior management experience
Configure, deploy, troubleshoot, and coordinate repair of hardware such as laptops and mobile devices at the service desk.
Create/Review IT knowledge articles for end user support portal and play active role in supporting the portal.
Contacts customers to gather all required data to facilitate resolution of customer issues/requests and responsible to maintain customer communication throughout the resolution process.
When necessary manage the communications out to the IT customer base regarding incident/problems and outages
Do you have? 2 years’ experience Imaging, Configuring, Deploying and Troubleshooting hardware (PC and iOS devices)
3-5 years’ Service Desk/Technical Support experience
Excellent customer service skills (via phone and face to face)
Excellent communication skills (both verbal as well as written)
Meticulous attention to detail
Bachelor’s Degree or equivalent experience
Fluent speaking and writing in English (Multi-lingual Portuguese a plus)
Experience with handling and proper routing of ITSM call tickets, call resolution, transition of calls to proper service area when appropriate.
Juno Search Partners is an Equal Opportunity Employer that provides equal opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, genetic predisposition or carrier status, or any other characteristic protected by federal, state or local law. The Company is committed to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. It’s expected that all of our employees are aware of this policy and that they create an environment that’s sensitive and respectful to all individuals.
Service Desk Analyst jobs in Wayne
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