Service Desk / Help Desk Analyst - Active Top Secret required
Washington, DC, United States
Req ID: RQ171117
Type of Requisition: Regular
Clearance Level Must Be Able to Obtain: Top Secret/SCI
Public Trust/Other Required: None
Job Family: Systems Administration
Skills:
Customer Service,Help Desk Support,Information Technology (IT) Support
Experience:
2 + years of related experience
US Citizenship Required:
Yes
Job Description:
GDIT has an amazing opportunity for a Service Desk Technician / Help Desk Analyst to provide world-class IT support to our prestigious clientele at the highest levels of the federal government in the heart of our nation’s capital. As a Service Desk Technician / Help Desk Analyst, you are the foundation of our overall approach to executive IT support. You act as the first point of contact for our government client and exhibit the exceptional technical and customer service skills to resolve issues as quickly and efficiently as possible. You bring professionalism and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. When we succeed, you succeed and together our best becomes better.
Transform technology into opportunity as a SERVICE DESK / HELP DESK ANALYST with GDIT. A career in IT means connecting and enhancing the systems that matter most. As a Service Desk Technician / Help Desk Analyst, you are the foundation of our overall approach to executive IT support. You act as the first point of contact for our government client and exhibit the exceptional technical and customer service skills to resolve issues as quickly and efficiently as possible.
At GDIT, people are our differentiator. As a Service Desk / Help Desk Analyst, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Service Desk / Help Desk Analyst joining our team to bring professionalism and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. When we succeed, you succeed and together our best becomes better.
HOW A SERVICE DESK / HELP DESK ANALYST WILL MAKE AN IMPACT:
Providing program support as a Tier 1.5 Service Desk Technician.
Delivering excellent customer service and quick resolution of technical issues for customer via chat, email, and deskside support.
Supporting Tier 1 on-site installation, implementation, maintenance, troubleshooting and repair of desktops, notebooks, printers, iPads, and associated peripherals.
Troubleshooting and resolving issues involving Microsoft Windows, desktop applications, collaboration tools, shared drives, email, and other technologies.
Supporting Microsoft Office 365 and Active Directory products.
Documenting and tracking customer incidents and requests via ticketing management system by updating troubleshooting and resolution efforts and efficiently escalating tickets to appropriate teams when applicable.
Isolating and resolving issues with individual workstations.
Acting as a resource to answer user questions about hardware and software issues.
WHAT YOU’LL NEED TO SUCCEED:
Required Experience : 2-6 years of helpdesk experience
Required Technical Skills : CompTIA Security+ (DoD 8570 Compliance) required within 6 months of starting
Security Clearance Level : Active Top Secret with SCI Eligibility
Required Skills and Abilities: Must be able to pass a basic English Language assessment test
Preferred Skills: BS/BA Highly Desired
Location : On Customer Site, Washington, District of Columbia – This service desk is 24/7/365, occasional shift work may be required.
GDIT IS YOUR PLACE:
Flexible work schedule
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
#ServiceDeskOpportunities
#ServiceDeskCareers
#createyourcareer
#GDITpriority
The likely hourly rate for this position is between $25.29 - $42.24. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.