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C4 Technical Services
Redwood City, CA, United States
Customer Care Coordinator Redwood City, CA (Hybrid - 3 days onsite / 2 days remote) Job Description The Service Customer Care Coordinator is highly focused facilitating Americas Call Center day-to-day activities, problem solving so that the team meets and exceeds the required level of service, performance, orders and revenue targets. The Service
Job Source: C4 Technical ServicesOmni Inclusive
Redwood City, CA, United States
Description/Comment: Pay Rate: 26.00/hr. Remote Opportunity: Hybrid 3 days a week onsite 2 remote. Essential Duties, Critical Success Factors, Responsibilities, Authorities and Required Interactions: The Service Customer Care Coordinator is highly focused facilitating Americas Call Center day-to-day activities, problem solving so that the team mee
Job Source: Omni InclusivePyramid Consulting
Redwood City, CA, United States
Immediate need for a talented Customer Care Coordinator . This is a 12+ Months Contract (Possible extension) opportunity with long-term potential and is located in Redwood City, CA (Onsite) . Please review the job description below and contact me ASAP if you are interested. Job ID: 24-05281 Pay Range: $26 /hour. Employee benefits include, bu
Job Source: Pyramid ConsultingJumpstartMD
Campbell, CA, United States
Transform Lives with JumpstartMD: Join Us as our next Member Care Coordinator at our Campbell, CA locations About JumpstartMD: We've celebrated over a million pounds lost by our members - a number that's constantly ticking upwards! JumpstartMD is not just a medical practice; we are revolutionaries in health and wellness, committed to changing lives
Job Source: JumpstartMDSoftpath System, LLC
Redwood City, CA, United States
Duration:0-18 month(s) Job Description: (Hybrid Opportunity) Essential Duties, Critical Success Factors, Responsibilities, Authorities and Required Interactions: The Service Customer Care Coordinator is highly focused on facilitating Americas Call Center's day-to-day activities, and problem-solving so that the team meets and exceeds the require
Job Source: Softpath System, LLCMinnesota Council of Nonprofits
Mountain View, CA, United States
At ACCORD, we are looking for Care Coordinator to work with our clients residing in the Twin Cities. Our Care Coordinators provide care coordination and case management services to individuals of all ages with disabilities, mental health conditions, or terminal illness. Using person-centered practices, they coordinate services for individuals w
Job Source: Minnesota Council of NonprofitsRingCentral, Inc
Belmont, CA, United States
Say hello to possibilities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under theRingCentral account (RingCentral). It's not everyday that you consider starting a new career. We're Acquire BPO, and we're happy thatsomeone as talented as you is considering this role. First, a little about our client, RingCentral is a$2 billion global leade
Job Source: RingCentral, IncRingCentral
Belmont, CA, United States
Say hello to possibilities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral). It's not everyday that you consider starting a new career. We're Acquire BPO, and we're happy that someone as talented as you is considering this role. First, a little about our client, RingCentral is a $2 billion global le
Job Source: RingCentralRedwood City, CA, United States
Job Description
Duration:0-12 month(s)
Description/Comment:
Essential Duties, Critical Success Factors, Responsibilities, Authorities and Required Interactions:
The Service Customer Care Coordinator is highly focused facilitating Americas Call Center day-to-day activities, problem solving so that the team meets and exceeds the required level of service, performance, orders and revenue targets. The Service Call Center acts as a front-line team to triage hardware and software, Finance, Distribution, Logistics, IT, Business Analyst, cross functional teams. Enjoys the challenge of handling a diverse range of customer inquiries. Thrives in a fast-paced, customer-oriented environment, where the potential to wear many different hats. This is an office position.
Process spare parts orders, quotations, and customer inquires via fax, email, and e-commerce.
Evaluate purchase orders and scope of work and payment schedules to meet company compliance policies
Generate daily/weekly unshipped orders reports, manage back order status and schedule shipments.
Generate lead opportunities for the Service team with accurate tracking and follow up.
Proactively makes customer aware of product promotions.
Identify part numbers and availability for customer inquiries in partnership with the hardware/software team
Perform entry level service customer duties, which include the following:
Receive inbound telephone, email and web requests.
Perform computer record searches to check warranty and contract status for instrument service needs for the customer.
Coordinated/Dispatched communications and information to field service.
Process daily work order transfers.
Perform other related duties as required and/or assigned.
Education and/or Work Experience Requirements:
• Prior experience in heavy Call Center and Customer Service role
• Prior experience in PowerPoint, Excel, Word, Oracle ERP, SFDC or Service Max is preferred.
• High School Diploma (or equivalent), plus no less than 2+ years of experience.
Additional Requirements and Competencies:
• Customer Service oriented - high sense of urgency
• Strong phone, verbal and email communication skills along with active listening
• High attention to detail, follow-up, multi-tasking, and conflict resolution
• Works independently and as part of a team.
• Shares continual responsibility to ensuring calls are handled efficiently and effectively.
Additional Job Details:
OVERTIME- Only as needed usually during end month and end of the quarter
About Kyyba:
Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.
At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.
Disclaimer:
Kyyba is an Equal Opportunity Employer.
Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans / Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications, merit, and business need.
Rewards:
Medical, dental, vision
401k
Term life
Voluntary life and disability insurance
Optional Pre-paid legal plan
Optional Identity theft plan
Optional Medical and dependent FSA
Work-visa sponsorship
Opportunity for advancement
Long-term assignment with opportunity for hire by client
SELECT AWARDS An INC 5000 company for 10 years
Corp! Michigan Economic Bright Spots
Crain's Detroit Business Top Staffing Service Companies in Detroit
TechServe Alliance Excellence Award- IT and Engineering Staffing & Solutions
Best of MichBusiness winner in HR Wizards & Partnerships
Metro Detroit Elite Category: Recruitment, Selection & Orientation for 101 Best & Brightest
101 Best & Brightest Companies to Work for in Michigan
Customer Care Coordinator jobs in Redwood City, CA, United States
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Please refresh the page and try again.
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